5/10

    From 2 passenger reviews

    Arkady

    from Spain - September 29, 2015

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    It was one of the worse companies which I used in my life.
    In spite of good price the staff (especially in the counter) was arrogant, the service was minimal.
    Pros – Price – Inflight entertainement
    Cons – Arrogant airline staff and air hostess – poor service – No food

    S.

    from Belgium - August 2, 2014

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    This review is about SunExpress DEUTSCHLAND. About 2 weeks ago, our flight from Marsa Alam (flight XG4070) got a long delay. But we want to thank everybody from SunExpress Deutschland for how they took care of the costumers that moment, and afterwards with a nice compensation for our troubles. A company that takes full responsibility when necessary, and instead of 7 hours of chaos, travellers seems to just get some extra hours of vacation. Thank you, to the whole team, who have helped all of the 120 travellers with most care. The travelagent at the airport, the busdrivers, the Tulip hotel wich took us in, the groundpersonnel for the quick boarding when we really could leave Egypt, the crew on the flight, and ofcourse also the personel that takes care of our complaints afterwards. You all did a great job, and we only can recommend you to our friends and family. To book a flight without any worries if there should be some problem. If necessary SunExpress Deutschland takes the responsibilty. A lot of the bigger compagnies can take some lessons from this! Thank you, your whole team!

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