from United States - January 19, 2017
We were asked to come 5 hours in advance due (3 AM) to air port renovation at Colombo international airport , which we did.
Due to technical issue flight got delayed by 9 hours. We were given an option to take hotel or stay at airport lounge. We took the lounge option to avoid immigration process again (which itself would have required us to reach back at aitport from hotel 3 hours in advance + 1.5 hour drive to the hotel and 1.5 hours back). We were served very limited food Ã°ï¿½Â¥ï¿½ with very sub standard quality. Then after 2 hours we were asked to pay Ã°ï¿½ï¿½° $25 if we want to stay in lounge. If we don’t pay then we have to move to the restaurant section. Service was very disgraceful and attendents were rude. There were hardly 15 people in the entire airport yet they didn’t open any lounge for us. There was no coordination and communications among them. Sri Lanka is beautiful but Sri Lankan airlines services are pathetic. I’d never fly with them again.
from United Kingdom - January 5, 2017
Do not book with them unless you enjoy being disappointed!
It didn’t start well with a difficult and outdated website to book on. We book flights for 7 people for my wedding and honeymoon in Sri Lanka and the Maldives.
With out warning or notification they changed our flight times, meaning we would of lost a night in the Maldives that was already pre-paid (over 300 USD). If it had not been more me noticing it and getting it changed quickly we might of lost the night. As the notification came 1 month after seeing this. Then their customer service team was pathetic in helping us rectify this and showing a gesture of good will.
from United Kingdom - December 10, 2016
I’ve flown with srilankan so many times before and what I have been experiencing is dropping quality in each time. Their customer services are now at a drowning stage where the staff in the call centre and ticketing office are clueless. They failed to upgrade my flight in numerous occasions even though I have more than enough miles. If you are a frequent traveller who expect a bit of respect and courtesy from the airline you fly, srilankan can never give that. I am aware of internal issues they are facing with the government and of course this does reflect on the service they provide. Their staff can’t do anything other than reading what’s in front of their computer screen and absolutely one of the worst customer services experience I have ever had with any airlines. Their so called loyalty programme ‘flysmiles’ is designed for loyal customers never to be able to utilise the miles and compared to Virgin, Delta, BA and even American Airlines, srilankan miles are inflexible. Though the airline is part of one world, they don’t seem to have full privileges as other airlines within the alliance as transferring miles are very restricted. No value for money at all NOT RECOMMENDED.
from Japan - September 8, 2016
Friendly and Excellent service
from India - August 28, 2016
Good experience…. the big smile is very pleasing… the staff is very friendly and courteous…. I had a connecting flight and srilankan airlines provided complimentary stay with airport transfers…. really amazing