5.5/10

    From 57 passenger reviews

    Sarin

    from Canada - November 26, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Luggage allowance scam at Cochin international airport COK-YEG..
    we flew on 2019 August with four passengers. As per the airline rules advertised on their website all north American passengers are allowed to carry 2 pieces of luggage of 23 kilos each in economy class. Our group which was consisted of 4 members had encountered an issues with their crew at counter . They denied the 2 piece allowance for two passengers in our group and other two were allowed to check in 2 pieces . two rules for same group of passengers who paid and downloaded the tickets at the same time from SriLankan airlines website… We ended up paying $500 USD for the luggage even though we were entitled as per their own rules . We didn’t want to miss the flight afterall.. crew kept arguing with us like bunch of street cab drivers looting our money in a foreign country where we don’t want to miss the travel ..well they won .. apparently they lost future fliers from my family we lodged a formal complaint to SriLankan authorities and nothing happened other than ” you are wrong not SriLankan” typical reply ..

    Barry

    from United Kingdom - May 22, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    The service on my flight was excellent, I did fill in a review on the flight about a couple of the flight attendants, but realised everyone of the attendants worked very hard. Sri Lankan airlines must pick the best people available.

    Kemil

    from Sri Lanka - March 21, 2019

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Colombo to Singapore return trip was good. Meals were ok and service is good. One flight was a little old and seats were stiff. But the the other flight 737-800 was excellent.

    Ronald

    from - July 27, 2018

    Flew Business Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Sri Lanka Air’s (SLA) business class fares are a good deal. Usually business fares are 3x to 4x more than economy. Not so with SLA; my business fare was $356, slightly double that of economy. That gains you entry to the Serendib lounge at Colombo’s Bandaranaike International Airport. While the lounge has seen better days, there’a good buffet and travelers are entitled to free showers and a 15-minute head massage. As I had a 7:50 am flight the lounge was not crowded. While SLA has newer Airbus 330-300 with individualized seats in business class, this flight makes do with the older 330-200 with adjoining seats. I lucked out and had both seats to myself. The breakfast menu offered an extensive tea selection and several meal entrees. What’s nice is SLA’s direct flight lands at Bangkok’s Suvarnabhumi (BKK) airport with speedy rail service into the city. Air Asia, while offering the cheapest economy fare, needs a stop over in Kuala Lumpur and lands at Don Muang (DMK) airport – less convenient than BKK. Given the near 4-hour flight, extensive breakfast selection, lounge access with free shower and spacious seating, it was well worth the business class fare.

    Kumari

    from United Kingdom - May 17, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Sri Lankan Airlines are one of the worst airlines I have flown with. I agree with other reviews that they refuse to handle complaints and deny any wrongdoing, choosing to blame the passenger instead. The check in staff at the airport are extremely rude. Although they can appear to be pleasant to foreign tourists, they are hostile to Sri Lankans and other Asians, in my experience and after discussions with many of my friends. On my last flight, I reached the check in desk in the queue one hour and 20 minutes before my flight, but they turned me away saying I was too late. This was despite the fact that they had already weighed my luggage and processed the passengers in front of me and subsequently the passengers behind me. The problem seemed to be that I had a voucher for extra baggage after trading in my Airmiles which the check in staff were not happy about. I had to purchase a new ticket for the following day at great expense and inconvenience. I contacted the customer complaints department in their office who were not interested in this issue or a refund. They falsely claimed that the reason I was denied boarding was due to a heavy suitcase (I transferred some items to another case) and late. However they could not explain if this was the case, why did they weigh my luggage and process others in the queue? I strongly recommend that you do not use Sri Lankan Airlines!!!

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