Southwest Airlines

Beware the Anytime fare that promises early bird check in but does not actually provide it.
We talked to 3 customer service agents live, and spent an hour on the phone. They literally could not provide what was clearly advertised & sold to me.
After the hour on the phone we were advised to pay the $50 upgrade fees and they gave us $100 vouchers for the trouble.

Cabin Staffs are ok.
But the Aircraft was jerking & bumping during the flight.
Price is much higher comparing service quality

This once great airline has swiftly declined into mediocrity during the COVID crisis evidently. Great customer service and public relations is horrible. Wait times for phone calls are 60-90 minutes, the CSRs are rude and uncaring, and the early check in is a scam. I purchased an early check in, 36 hours rather than 24 hours, to ensure a better chance of a seat at the front of the plane. instead, you cannot verify it even occurred, and cannot see any validation until the 24 hour window. I am a long time and loyal flyer of Southwest, but no more!

Be careful when renting a car through Southwest. They offer special deals on rental cars but we found the cost to be more than if we had rented directly with Enterprise. We were charged $10.00 per day for the extra driver which when booked directly through Enterprise (as the wife) would have been no charge. So for seven days, that was an additional $70.00. Also, there was a large upcharge as we kept the car for additional days.
The total bill came to over $1000.00 for 7 days! Not even a full size car. Definitely a special deal – but not for us.

My fiance and I got an offer to fly private to NYC but still needed our return flight back o Texas. So we “no-showed” because we only had an option to cancel both flights and not just the 1st flight. So they then cancelled our return flight as well and kept $1,200. They were then semi-rude on the phone. This policy is a joke and I have done this 2 other times for a past United flight and they did not do this. No wonder Southwest stock is half as much as United stock. Terrible & greedy company.