Southwest Airlines

My fiance and I got an offer to fly private to NYC but still needed our return flight back o Texas. So we “no-showed” because we only had an option to cancel both flights and not just the 1st flight. So they then cancelled our return flight as well and kept $1,200. They were then semi-rude on the phone. This policy is a joke and I have done this 2 other times for a past United flight and they did not do this. No wonder Southwest stock is half as much as United stock. Terrible & greedy company.

Used to be amazing! Now, why even bother??? Used to be cheaper than the rest, especially with bags. Now, you can buy much more affordable tickets, add the price of checked bags and still be less than southwest. We fly an average of 5 times a year (always on southwest) and this is our 4th time this year being ridiculously delayed. If it’s possible to even catch our connection, we will be running. And stressed to the max. To be even more annoying, every flight we’ve done this year, we’ve seen blokes holding seats for their family they were too cheap to buy preboard tickets for. Why is this allowed? They also let people with their grown ass kids get on with the kids under 6. You charge people extra then don’t even stick to your own rules! And the worst, we chose this flight to spend the least amount of time in the airport possible, now we’re just sitting sitting sitting… FOR FIVE HOURS.

Great crew! I can never say enough about the professionalism and attention to customer care that Southwest displays. Makes every trip a pleasure.

Does well for low cost flight but lacks one attribute – customer conciliation for non-delivery. I frequently took flights St Louis to San Antonio for 1 yr, due to change in work I cancelled last flight. Funds are relocated to Travel funds which expire in one year – thats it “nada, zero, not even a thank you”. Southwest you can at least give me some points for future use!
Also, the seats are getting tighter and not so comfortable at all.

Simply put, SWA is overrated. The biggest complaint is the boarding process. It is advertised as this entirely democratic, first-come-first served system. The reality is quite different. Despite going on their website exactly 24 hours ahead of departure, we ended up in about the middle of the line. Priority is now given to those willing to pay a fee or who are enrolled in their credit card or whatever. The three of us almost ended up not getting to sit together. Thankfully, on the remaining legs of the trip, the kind gate agents let us priority board despite the fact that our child is over six. I will not name the routes to protect them. Otherwise, it was okay. SWA is not bad, it simply is not the leader it used to be.