Southwest Airlines review by MATTHEW

Flight delayed. Southwest rescheduled connecting flight even though we made the connection in time, so they would not allow us onboard purchased flight. We waited 8 hours for our connecting flight, arriving at 2am. Southwest sent our luggage to a different city, so we had to stay and claim lost luggage. Then the refused to deliver our lost luggage the next day. We had to drive 2 hours to get the luggage.