6/10

    From 102 passenger reviews

    Jana

    from United States - January 3, 2020

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Meals and Beverages

    • Recommend Airline

      Yes

    Be careful when renting a car through Southwest. They offer special deals on rental cars but we found the cost to be more than if we had rented directly with Enterprise. We were charged $10.00 per day for the extra driver which when booked directly through Enterprise (as the wife) would have been no charge. So for seven days, that was an additional $70.00. Also, there was a large upcharge as we kept the car for additional days.
    The total bill came to over $1000.00 for 7 days! Not even a full size car. Definitely a special deal – but not for us.

    Paul

    from United States - December 17, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    My fiance and I got an offer to fly private to NYC but still needed our return flight back o Texas. So we “no-showed” because we only had an option to cancel both flights and not just the 1st flight. So they then cancelled our return flight as well and kept $1,200. They were then semi-rude on the phone. This policy is a joke and I have done this 2 other times for a past United flight and they did not do this. No wonder Southwest stock is half as much as United stock. Terrible & greedy company.

    Katrina

    from United States - October 16, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Used to be amazing! Now, why even bother??? Used to be cheaper than the rest, especially with bags. Now, you can buy much more affordable tickets, add the price of checked bags and still be less than southwest. We fly an average of 5 times a year (always on southwest) and this is our 4th time this year being ridiculously delayed. If it’s possible to even catch our connection, we will be running. And stressed to the max. To be even more annoying, every flight we’ve done this year, we’ve seen blokes holding seats for their family they were too cheap to buy preboard tickets for. Why is this allowed? They also let people with their grown ass kids get on with the kids under 6. You charge people extra then don’t even stick to your own rules! And the worst, we chose this flight to spend the least amount of time in the airport possible, now we’re just sitting sitting sitting… FOR FIVE HOURS.

    Cathy

    from United States - August 16, 2019

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Great crew! I can never say enough about the professionalism and attention to customer care that Southwest displays. Makes every trip a pleasure.

    David

    from United States - July 27, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Does well for low cost flight but lacks one attribute – customer conciliation for non-delivery. I frequently took flights St Louis to San Antonio for 1 yr, due to change in work I cancelled last flight. Funds are relocated to Travel funds which expire in one year – thats it “nada, zero, not even a thank you”. Southwest you can at least give me some points for future use!
    Also, the seats are getting tighter and not so comfortable at all.

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