5.9/10

    From 106 passenger reviews

    David

    from United States - November 7, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I had a flight with Southwest Airlines and the customer service was the worst I’ve ever experience. I will definitely not be flying with that airline again and will be discourage everyone i know to not fly with that airline again.

    Wendy

    from United States - October 29, 2022

    Flew Business Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Beware the Anytime fare that promises early bird check in but does not actually provide it.
    We talked to 3 customer service agents live, and spent an hour on the phone. They literally could not provide what was clearly advertised & sold to me.
    After the hour on the phone we were advised to pay the $50 upgrade fees and they gave us $100 vouchers for the trouble.

    Shahadat

    from Bangladesh - July 28, 2022

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Cabin Staffs are ok.
    But the Aircraft was jerking & bumping during the flight.
    Price is much higher comparing service quality

    Frederick

    from United States - June 10, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    This once great airline has swiftly declined into mediocrity during the COVID crisis evidently. Great customer service and public relations is horrible. Wait times for phone calls are 60-90 minutes, the CSRs are rude and uncaring, and the early check in is a scam. I purchased an early check in, 36 hours rather than 24 hours, to ensure a better chance of a seat at the front of the plane. instead, you cannot verify it even occurred, and cannot see any validation until the 24 hour window. I am a long time and loyal flyer of Southwest, but no more!

    Jana

    from United States - January 3, 2020

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Meals and Beverages

    • Recommend Airline

      Yes

    Be careful when renting a car through Southwest. They offer special deals on rental cars but we found the cost to be more than if we had rented directly with Enterprise. We were charged $10.00 per day for the extra driver which when booked directly through Enterprise (as the wife) would have been no charge. So for seven days, that was an additional $70.00. Also, there was a large upcharge as we kept the car for additional days.
    The total bill came to over $1000.00 for 7 days! Not even a full size car. Definitely a special deal – but not for us.

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