Southwest Airlines

Flight delayed. Southwest rescheduled connecting flight even though we made the connection in time, so they would not allow us onboard purchased flight. We waited 8 hours for our connecting flight, arriving at 2am. Southwest sent our luggage to a different city, so we had to stay and claim lost luggage. Then the refused to deliver our lost luggage the next day. We had to drive 2 hours to get the luggage.

I have had so many bad experiences with other airlines. Southwest is family and military-friendly. Their baggage policy is unmatched. Their pilots always come out and say hello to my kids while we are boarding and/or getting off the plane. The free movies and shows have saved me on long flights with 4 kids. Check-in is so easy. Everyone I have come in contact with who works there has been so kind and helpful. I had to contact customer service twice and they were so helpful and fixed my situation right away. We will always fly Southwest whenever possible!

On our last trip with SW. our luggage arrived at our destination open and with half the items in the luggage missing. I have submitted a claim but no resolution yet. On our way back home our luggage was damaged. They gave me a credit for another flight with this company. A week later my husband received an alert on his credit report of a collector negative charge from this agency. We have never received a bill, call nothing to indicate we are in debt. But our credit report reflects a collection. I would stay clear from this company. Only headaches to come with them.

Very worst I have ever been treated was on Southwest in BWI It was between flights, I needed a wheelchair It was not available we were late to the gate the agent was extremely rude. I was in loading bridge I made a comment to my husband “ why does she have to be so
b———hy “ , she heard the comment and forbid me to fly on the flight. I do not feel that my comment would somehow put anyone in danger. The agent did not like my comment she decided to use her power to punish me. I will NEVER forget this as long as I live. This was caused by her using the power of the FAA giving airline employees the right to treat passengers any way they want. I try to avoid flying on them the employees have become increasingly rude on the ground. The flight attendants are not as bad but Southwest was always suppose to be the “fun airline”. This could not be further from the truth. It would be so nice to have a seat assignment.

I had a flight with Southwest Airlines and the customer service was the worst I’ve ever experience. I will definitely not be flying with that airline again and will be discourage everyone i know to not fly with that airline again.