6.4/10

    From 244 passenger reviews

    Ariline

    from United States - March 30, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    The BEST! Ohhhhhh YES! The BEST among the few BEST; EVER! đź‘ŤEXCEPTIONAL! ‘A’ Grade across the board. âś…
    Thank you Singapore Airlines for excellence!đź‘Ś

    Carole

    from Australia - January 9, 2020

    Flew Business Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Many years ago I flew exclusively with SIA. This time my decision was exclusively based on price difference between them and Qantas. My memories of this airline were excellent, and overall I was pleased this time. On the flight to Singapore, the movies selection disappointed me. I watched a couple and was pleased I had not paid money to see them. On the return journey, none had been added, so I did not bother.
    Someone wrote about seats not being that comfortable. I mentioned to a steward that Qantas had a covering which was placed over the seat to make it more comfortable. A blanket put on the seat resulted and improved this problem markedly.
    Food was excellent as was the service.
    I should mention for the benefit of passengers from Brisbane, that the food and service in the SIA lounge at Brisbane International airport was exceptional.

    Kevin

    from Australia - November 5, 2019

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I flew Perth to Singapore and then transferred to the Singapore to Newark in Business Class, great service, food and comfort.

    Trace

    from Australia - October 11, 2019

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew PER-SIN 18/9 and SIN-PER 25/9. Both flights were great with attentive crew. PER-SIN was on a new A350. Having been the last few trips on Scoot and Jetstar, it was nice to enjoy a full service airline. Lunch consisted of beef rendang with a delicious Maggie Beer ice cream for dessert. IFE system takes a little bit effort to get full use of it. Sometimes it only offered limited options for music and TV depending on your previous choice. SIN – PER was on Boeing 787. We took advantage of early checkin at Jewel Changi so we could have time to explore Jewel. Captain was awesome with giving updates during the flight. Even though both flights had great crews, I felt on this flight, crew were just a bit more efficient. Meal was a very delicious chicken in oyster sauce with a Singaporean local brand ice-cream for dessert. I had looked forward to watching part 2 to a series on the IFE that I had watched on my flight the week before but unfortunately could not find on this plane so maybe the IFE varies slightly on different planes.

    Elizabeth

    from Australia - August 10, 2019

    Flew Premium Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    PREMIUM ECONOMY Singapore to Newark, around 17 + hours. We purchased a RTW ticket. We took 4 Economy flights and 1 Premium Economy flight. We have no complaints about the 4 Economy flights.
    Some aspects of PE flight were good but others very disappointing. Cabin, seating and entertainment were good but that is where PE ended. No champagne send off on our flight. No pre dinner drink at all.
    Food was very ordinary and we were only offered 2 meals on this long flight. They did offer very plain snack food in between but it was pretty bad. Another complaint was the 12 hours of cabin darkness, just too long for most people. We have travelled PE 2 other times in recent years and they where great.
    Only reason I would recommend this flight is time factor. 25 Hours from Perth to Newark.

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