3.8/10

    From 185 passenger reviews

    Stavros

    from Greece - November 29, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I’d rather take the bus. That’s how it feels anyway.

    Camilla

    from United Kingdom - October 8, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I can define it as the worst flight of my life ever!
    First off all, I paid for priority board and when I asked the staff about how to proceed because my son is autistic, I had to wait with him and we’ve been almost the last for boarding.
    The airplane was terribly dirty, stinky and hot as a hell which lead my blood pressure to drop and I almost fainted.
    The crew was very rude. The guy who was serving came to pick up my rubbish and because I didn’t heard him due to looking after my son, when I realised that he was calling me, I tried to give him the rubbish but he looked at me whispering something ,just walked away and left me with the rubbish.
    Plus when the plane has landed (harshly and everybody had kissed the front seats), the people was taking the luggage, the same rude guy started to speak on the microphone that his time is up and he was needing to go, turning on and off the lights. Disgraceful experience! I definitely NOT recommend!

    Marco

    from Germany - October 7, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The online booking system by Ryanair is causing random issues and they keep denying their faults.
    I was booking a flight for another person and added a checked-in baggage for an extra price of 50 Euros (25 per flight). I did check again that everything was alright when paying, and the confirmation email showed that I was only charged 49 euros (instead of 120) and the baggage was not added. Of course adding it at a later stage means paying 80 euros instead of 50. Again, the brainless customer service threw faults at me for not checking. It is evident that this company is applying strategies to cheats on customers in a fraudulent way. I will make screenshots of every step in my next booking (that I will only make for this purpose) so that I can prove their fault and start a lawsuit.

    Michael

    from Austria - September 29, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    paid for priority boarding, get processed and boarded at the same time as the non priority passengers and put on the plane thru one entrance. This an absolut RIP OFF save the MONEY and book the basic flight with extra luggage is cheaper and you get the same treatment, or even better BOOK your FLIGHT with someone else like LUFTHANSA etc.

    mahsa

    from Germany - September 29, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Before explaining the bad experience that we had with this airline, I will shortly mention that this airline forced us to pay over 1000 euros right before our flight, which was way more than our ticket price. Well, the low cost of this flight naturally attracts you when you are booking your ticket, but you should know that they charge more than double that price.
    At the check-in desk, they told us that we should have done online check-in 3 minutes ago at the latest, and now we have to pay 55 euros per person. They never sent an email about this charge!
    When passing the final gate, they said that there was a problem with one of our check-in luggage and we can not get into the plane! When I tried to convince them that they have to wait for us to solve the problem, their staff rudely shouted at me!
    So we missed the flight, we paid 100 euros per person to book their next day flight. And we do not still know what the problem was! They respond to my complaint letter, and nobody takes responsibility. I will never fly with them again.

    View all Reviews

    SHARE