3.8/10

    From 179 passenger reviews

    John

    from Ryanair review by John - September 12, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Ryanair is ripping customers off. Flying with Ryanair we experienced the worst customer service ever. This budget airline makes up for its low costs fares by presenting its customers with additional fees for everything. We were aware of baggage charges but never anticipated that we would be presented with a 55 euro pay person check in fee because we did not check in online. So if you flying with family of 3 or 4 you do the math, AVOID Ryanair at all cost. I will never fly Ryanair again and would suggest looking at other carriers if at all possible.

    Helene

    from Netherlands - August 17, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Ryan Air are thieves the way they make people pay tripple for luggage! No receipt just taking money when trying to get in touch with customer service you receive a standard note! I would say never ever book with Ryan Air the service is crap, purser on his iphone listening to loud podcasts that you can listen into when waiting for the toilet! I am seriously in shock that their website sets people up to fail. I am so happy to see I am not the only one for most that this airline is getting away with policies like they have and an terrible website is incredible! Flightsafety getting jeopordized by staff and very rude staff at boarding gate malaga! Hopefully IATA is looking into this or other authorities!

    Lukasz

    from United Kingdom - July 24, 2019

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We arrived at the airport 3 hours before departure as advised by airlines. Flight to Wroclaw Fr8405 08:35, 2 hours b4 departure still waiting for the screen to show where to check-in bags (picture attached). Asked members of staff how long before the flight screen shows the information and was told 3 hrs b4 which in this case was a lie. No body wanted to explain why and help us. Luckily I know someone who work at Stansted who helped us skip the queue for bag drop off and took us through security (fast tracked). Flight was delayed anyway fully booked. We had to wait pretty long time in a corridor for pax leaving a aircraft so we could start boarding. Lots of crying infants and children on board due to beginning of summer holidays,luckily I had my ear plugs because situation was badly handled. Overall really bad check in experience, boarding and flight.

    Anders

    from Sweden - April 26, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We booked a rental car via Ryanair’s website and paid in advance to Ryanair. The booking was confirmed but when we arrived at our destination (Palma), the car rental company (Hertz) told us that it had been cancelled. They could not explain when this happened and by whom.

    We had to rent another car (paying again) and were advised to claim a refund from Ryanair.

    After coming home, we contacted Ryanair to claim a refund. They told us that they could not help us because the car rental service is provided by an independent company and Ryanair only have a business agreement that passengers can book their service on their website. Despite providing all the evidence needed (booking confirmation, credit card statements, cancellation proof provided by Hertz) that we had paid for a service which was not delivered to us, and repeating our claim, they just responded with the same answer. It is amazing that they simply refused to take responsibility despite the fact that we had paid the car rental to Ryanair.

    We consider Ryanair’s behaviour to be fraudulent and have no contacted our bank to file a complaint and ask them to help us reclaim our money.

    Jerry

    from Canada - April 20, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My flight is from Santorini to Athens with family three. The staff who help passenger for checking in asked me do an extra pay EUR 68.2 per person ( It is a double amount against this flight price) based on Ryanair Airline’ s policy – all passenger are required to check-in online in advance to avoid an extra charge in person at airport counter. But I didn’t get any of the reminders by email whatever (we booked separately). And passengers waited in long times without organized. Actually I have paid 20kg baggage fee when booking myself. Only I thought it was small not heavy then I can carry on. however the staff didn’t reminder my baggage to be check in to avoid charge when checking in. when boarding began they asked that I need do an extra charge EUR 20 without receipt even I showed my file and explained it. My wife and daughter did same payment (shall pay EUR 10 per person if in counter. why SAY nothing that time) the staff was very rude: “Don’t affect my work”. A very bad experience completely.

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