3.9/10

    From 175 passenger reviews

    Jerry

    from Canada - April 20, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My flight is from Santorini to Athens with family three. The staff who help passenger for checking in asked me do an extra pay EUR 68.2 per person ( It is a double amount against this flight price) based on Ryanair Airline’ s policy – all passenger are required to check-in online in advance to avoid an extra charge in person at airport counter. But I didn’t get any of the reminders by email whatever (we booked separately). And passengers waited in long times without organized. Actually I have paid 20kg baggage fee when booking myself. Only I thought it was small not heavy then I can carry on. however the staff didn’t reminder my baggage to be check in to avoid charge when checking in. when boarding began they asked that I need do an extra charge EUR 20 without receipt even I showed my file and explained it. My wife and daughter did same payment (shall pay EUR 10 per person if in counter. why SAY nothing that time) the staff was very rude: “Don’t affect my work”. A very bad experience completely.

    Frank

    from Australia - April 20, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Flying with Ryanair we experienced the worst customer service ever. This budget airline makes up for its low costs fares by presenting its customers with additional fees for everything. We were aware of bagage charges but never anticipated that we would be presented with a 55 euro pp check in fee because we did not check in online. We are a family of 4 travelling from Australia in Europe and learnt the hard way that Ryanair has no qualms about ripping its customers off. The flight is a turnaround and we waited on the tarmac while passengers disembarked only to board a plane that had not been cleaned. We had a night flight and at no time are the cabin lights dimmed as staff continue to try sell food/drink/duty free and scratch card. I know when you fly with a budget airline you need to adjust your expectations but I know I will never fly Ryanair again and would suggest looking at other carriers if at all possible. Customers deserve better

    Peter

    from Belgium - March 11, 2019

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    You know what you get for a very fair price. Very modern aircraft. Correct handling and service on board. I had always a good experience with Ryanair. I feel safe flying Ryanair.

    Adriana

    from Romania - January 28, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    First, customer service is terrible. One of my problem was related to a third party company and ryanair customer service agent told me to talk with them. After my question “is this the way ryanair treats his clients” he wanted to send me a form to report this problem and to assist me. Somehow the connection was lost. Second agent didn’t even understand my problem and asked me to call their call centre and of course to start everything again. The idea is I bought 2 tickets from esky, one for me and one for my daughter, and one of the bookings was canceled with no explanation. So, I booked again, paying around 70 GBP more. At the end we went to Stansted (London) having one ticket bought from esky and one ticket bought directly from ryan air. Esky did the online check in for me so we had 2 tickets, one checked in the other one no. I didn’t know there is a fee for airport check in. However it is mentioned on their website/Terms. Anyway, they asked me for 55 GBP each, saying that the money are for check in. On the receipt is written “boarding pass issue fee”. I saw this later. There is no “boarding pass issue fee” in their terms and one of the tickets was checked in! Anyway, this is about how to transform a low cost ticket in a high cost ticket.

    philip

    from - January 12, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I’ve never had anything other than excellent service from Ryanair. I suspect a lot of the ‘complaints’ are from people being completely unreasonable. Its a low cost airline, so expect everything to be an optional extra, but the key is optional. Dont expect to get a good seat, or food and drink unless you pay more – that is exactly how low cost airlines work. I recently saw a fellow passenger complaining (loudly) about being charged extra for her bag which clearly was nowhere near fitting into the regulation sized cage.screaming, but the only person she could possible blame was herself, yet I suspect another bad review through no fault of ryanair. I will continue to fly with them on my regular runs to Spain.

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