3.7/10

    From 188 passenger reviews

    Steven

    from Australia - May 10, 2020

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Get what you pay for.
    No Frills, but cheap

    Yousif

    from United Kingdom - January 6, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The worst experience ever with an airline.
    They send an Email only 2 days before the flight asking for online check-in. I couldn’t do it due to website not working at the time properly and I failed to do so. I had to go to airport more than 2 hours before the flight to ensure I still have time. They refused to help me and charged me 156 euros and said “Pay it or you won’t board” because I had to check-in at the airport, despite the issues I had that I explained to them. Later I contacted RyanAir and they said “We know you’re not happy, but we won’t help”.
    Customer service sound like wild animals behind the phone who just want to steal whatever money they can get from the customers.

    David

    from United Kingdom - December 1, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    – Threatened to be denied boarding because I asked for a receipt for the €25 charge on oversized baggage (anything larger than a toddler’s fingernail, because who needs bags when they go on holiday?);

    – Gate staff admitted that oversized baggage charge has nothing to do with size or weight;

    – I don’t know for a fact that the website randomly allocates seats to deliberately separate families and friends and thus incentivise paying extra for seats together, I just know it’s true;

    – Sat my mother, who has osteoarthritis in both her hips, in an emergency exit seat even after she told the cabin crew her condition would slow her down in an evacuation;

    The title of budget airline should not be a cover for terrible service. By the time you factor in additional fees like priority and baggage, it’s likely cheaper to go with someone else who at least pretends to care. Will never be flying with this airborne replacement bus service of a company again.

    Stavros

    from Greece - November 29, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I’d rather take the bus. That’s how it feels anyway.

    Camilla

    from United Kingdom - October 8, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I can define it as the worst flight of my life ever!
    First off all, I paid for priority board and when I asked the staff about how to proceed because my son is autistic, I had to wait with him and we’ve been almost the last for boarding.
    The airplane was terribly dirty, stinky and hot as a hell which lead my blood pressure to drop and I almost fainted.
    The crew was very rude. The guy who was serving came to pick up my rubbish and because I didn’t heard him due to looking after my son, when I realised that he was calling me, I tried to give him the rubbish but he looked at me whispering something ,just walked away and left me with the rubbish.
    Plus when the plane has landed (harshly and everybody had kissed the front seats), the people was taking the luggage, the same rude guy started to speak on the microphone that his time is up and he was needing to go, turning on and off the lights. Disgraceful experience! I definitely NOT recommend!

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