from Romania - January 28, 2019
Flew Economy Class
First, customer service is terrible. One of my problem was related to a third party company and ryanair customer service agent told me to talk with them. After my question “is this the way ryanair treats his clients” he wanted to send me a form to report this problem and to assist me. Somehow the connection was lost. Second agent didn’t even understand my problem and asked me to call their call centre and of course to start everything again. The idea is I bought 2 tickets from esky, one for me and one for my daughter, and one of the bookings was canceled with no explanation. So, I booked again, paying around 70 GBP more. At the end we went to Stansted (London) having one ticket bought from esky and one ticket bought directly from ryan air. Esky did the online check in for me so we had 2 tickets, one checked in the other one no. I didn’t know there is a fee for airport check in. However it is mentioned on their website/Terms. Anyway, they asked me for 55 GBP each, saying that the money are for check in. On the receipt is written “boarding pass issue fee”. I saw this later. There is no “boarding pass issue fee” in their terms and one of the tickets was checked in! Anyway, this is about how to transform a low cost ticket in a high cost ticket.
from - January 12, 2019
Flew Economy Class
I’ve never had anything other than excellent service from Ryanair. I suspect a lot of the ‘complaints’ are from people being completely unreasonable. Its a low cost airline, so expect everything to be an optional extra, but the key is optional. Dont expect to get a good seat, or food and drink unless you pay more – that is exactly how low cost airlines work. I recently saw a fellow passenger complaining (loudly) about being charged extra for her bag which clearly was nowhere near fitting into the regulation sized cage.screaming, but the only person she could possible blame was herself, yet I suspect another bad review through no fault of ryanair. I will continue to fly with them on my regular runs to Spain.
from Netherlands - December 6, 2018
Flew Economy Class
I am flying first time with Ryanair. Last time as well for me and my 1.100 employees. I booked a priority ticket to check in 2 cabin luggage. Ryanair seems to have their own measurements. My luggage was not tall or wider but 3cm thicker. Same happened to many other passengers. The best was a lady were the handluggafe was smaller and thinner but 5mm higher. Same shit. They charged 50 euro extra for each. It’s like going to the restaurant. “Oh the food is cheap. A steak with fries only 8 euro,” waiter comes before just before the food is served; “ehm, do you need a plate, yes?, ok 5 euro, you want the fries been fried, yes?, 4 euro, you want fork?, yes 3 euro, oh a knife as well, 4 euro,….enjoy your meal….and go and f… yourself. Never ever again, not for me, my family, my friends or my people. My translation of Ryanair stand for. “R for Ripp of…..YA….for Chinese cry…..Ayaaaa….N….for Never again.
from United States - December 2, 2018
Flew Economy Class
]”You can’t pay for your baggage at the baggage check in” I arrived at the airport 2 hours in advance of my domestic flight from Edinburgh to London. I proceeded through the queue to check my baggage at the automated kiosk. I weighed my bag and received an error message. The attendant told me that I needed to go to the RyanAir check-in desk to check my bag. I did so, and the Ryanair attendant at the desk said she could not take my payment. She said I needed to go to the other end of the terminal to the Swissport Desk. I was already starting to worry about making it to the gate on time, but I didn’t have any choice but to follow the attendant’s orders. So I crossed the terminal and waited in queue at the Swissport Desk for 40 minutes with several other people who were in the same situation. Everybody looked angry and worried because there was only one agent handling customers, and she was moving very slowly. When I finally got my turn, it was too late. The gate had closed. When I told this to the slow attendant, she was exceedingly rude, rearmking that I should have “spoken up” from the queue if I had an imminent flight. The problem was, every single person in the queue was in the same position that I was. Ryanair wasn’t letting anybody pay for their baggage at the baggage desk! Was I supposed to cut in line? Leaving on a later flight would’ve caused me to miss my connection in London, so I had to pay 70 pounds to take a train from Edinburgh to London so I could make the connection in time. Given my experiences and their well-documented human rights violations (which I found out about later) I will never fly this airline again. Stand in your backyard and flap your arms vigorously. You’re more likely to get to your destination that way.
from - September 29, 2018
Flew Economy Class
Like most people on here, I have now decided to avoid Ryanair at all costs! Their seating policy is a joke, deliberately seperating people who are travelling on the same booking and then charging to sit together is insane. This algorithm that their system has causes total chaos, delaying departures and generally getting everybody in a bad mood!! I know what they are attempting with this policy, but it’s driving people away! Carry luggage is the next issue, as I had an email the other day stating that they will be charging for standard carry on as of November 2018. This also means an increase in fares, as the standard charges are remaining the same. Luckily, I had only one flight booked with them and I was offered the chance to cancel free of charge!! Jumped at the chance and booked with a competitor for less!!! Aside from this issue, the planes always feel dirty, with sticky surfaces everywhere!! I always feel the need for a deep cleansing shower after a Ryanair flight! The customer service is non existent, the staff are OK, but always seem angry, and the seats are terrible, with zero legroom. I should also mention that I once boarded a Ryanair flight, that when I got on board, it turned out that I had no seat!! Somebody else was already sitting in my seat, and the staff didn’t even bother asking them for their boarding pass! I was made to stand in the isle like an idiot! I decided to sit myself in an empty seat by the emergency exit, rather than hanging about waiting for them to take a decision! Luckily nobody claimed the seat, so I got myself a free upgrade! Hahaha!! The next issue I have with Ryanair is their inability to control the alcohol intake of certain groups of passengers. This involves large groups, who have been seperated by the seating fiasco shouting and screaming up and down the plane for the duration of the flight, while consuming the alcohol that was purchased in the duty free. Something that I know is not permitted. No action is ever taken by staff, even when you complain that the behaviour is inappropriate. This not to mention the couple having full sex on a seat a few rows behind!!!!!! I was definitely not the only person to mention this to staff!! Overall, shocking company who has a blatant disregard for passengers, and who’s only motives are to make as much money at whatever cost as possible.