3.7/10

    From 195 passenger reviews

    Edward

    from United States - September 8, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I flew internationally and tried to check in online the night before and the site timed out. I got to the airport 1hr 55min before the flight and tried again but was locked out of online check-in. I wasn’t checking luggage. I just needed a boarding pass and was charged £55 to print a boarding pass. I attempted several times to do this myself but was unable. Ryanair refused to refund the fee indicating I should have contacted customer service when the site timed out. As for the morning of, they don’t allow online check-in inside 2 hours.

    To expect someone traveling internationally to call an agent when the check-in failed is not acceptable. This would have brought unnecessary internal data/voice fees and would have taken up more Ryanair staff resources than printing a boarding pass at the airport. Closing online checkin 2 hours before flight time seems excessive and coincidentally in line with when passengers typically would arrive at the airport and realize the exorbitant fee they are assessing to print a boarding card.

    This is nothing more than a money grab from unsuspecting travelers, who are on the road and out of their element.

    Seb

    from Czech Republic - June 21, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I had a flight yesterday with Ryanair. Delayed 5 hours, no explanation, no employees to get information, no update on their website, no offer for drinks or food. Then, when asking compensation on their ‘passengers and rights’ formular, refusal because I could fly (contrary to EU directive). Total shame and I will never fly again with them. We are not customers, only products

    Mario

    from Portugal - January 6, 2022

    Flew Economy Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    A surprisingly pleasant experience with a budget airline

    I took several flights with Europe’s cheapest airline, Ryanair, and always had a pleasant, correct, on time, quick and cost-effective experience with this airline. No bumpy rides, no fuzz, just like taking the bus and if it wasn’t for some awful airports, particularly Beauvais, I wouldn’t mid taking this budget effective airline more often.

    Lola

    from United States - October 3, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Incredibly rude flight attendant— I was YELLED at to make my 1 year old daughter sit facing forward while we were still at the gate. She was an older female on a who made all the announcements. Anyone who has a child knows how fidgety they are. All she had to do was calmly say “ma’am….”. Instead, she yelled so the whole plane can hear and said my child will be flung all the way to the front of the plane. Never in my life have I been spoken to in such a manner, especially from a flight attendant. They are usually helpful and pleasant. Will NEVER be flying with this airline again.

    Thomas

    from Canada - July 13, 2021

    Flew Economy Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    The ground crew were friendly and efficiently handled the new document requirements for travelling to Italy during the Covid-19 pandemic, including the new EU Digital Covid Certificate.

    From boarding to deplaning, everything was “Covid Clean”. Our 2 hour 40-minute flight from Sofia to Treviso was on an older 737-800, but it was still relatively ship-shape. The legroom was as expected (dismal) and the snack wasn’t anything to write home about, but the crew were great.

    The bottom line: Ryanair is what it is – Cheap

    Class of travel: Economy

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