Ryanair

March 30, 2024, flight from Stansted UK to Olsztyn-Mazury Poland flight FR 228 depart at 17:45. We arrived at around 15:00, one line for all Ryanair departures with 3-4 stations. Slow staff, didn’t care about getting passengers through timely; security personal created drama, stress- one person vomited in the bin staff watching her with disgust and purposely slowing down the inspection; gate closed prior to the scheduled departure, the next 20 minutes I was watching the aircraft outside the window. Ryanair knew that two passengers checked in, luggage loaded but gate was closed. Ryanair customer service ignored us but then stated that next flight with two seats was scheduled to fly out three days later and we will have to pay again. They refused the refund; other Ryanair passengers with the same issue did not get help. After learning about flight from Luton Wizzair next morning, we decided to take multiple trains to Luton not knowing if seats were available; first time in London, new to train system, difficulty with phones; Wizzair booked two seats for the following morning; total transportation from Stansted to Luton and tickets 1,101.06USD unplanned unexpected expense resulted from unfortunate circumstances with Stansted and Ryanair.

I flew back in February 2024 between London and Budapest, and I would say Ryanair is a good option for cheap flights. The price-value for tickets overall was excellent for me. The seat wasn’t a luxury seat obviously, but it was good enough.
The only big issue is that I couldn’t understand the majority of what was said on the announcer on neither of my flights, but I still could take out the important words. The takeoff and landings on my flight went fast and without any issue, and yes, the landing was DECENTLY smooth; no big flop(s).
Overall, I would highly recommend Ryanair if you are looking for a cheap flight.

Dear Fellow Travelers,

I’m compelled to share my recent experience with Ryanair as a cautionary tale. On December 2nd, 2023, my flight RK33 from Oslo Torp to London Stansted suffered a frustrating 5-hour delay, with virtually no communication from Ryanair, leaving passengers stranded and confused.

Despite my efforts to seek compensation under EU Regulation (EC) No 261/2004, Ryanair was dismissive, offering generic responses and no meaningful resolution. They also insisted on compensating for food and drinks, but options at the airport were severely limited, leaving passengers with no alternatives.

I share this not out of spite but to advocate for better treatment of passengers. We deserve transparency and respect. Think twice before booking with Ryanair, and let’s work together to raise service standards.

Warm regards.

Be more helpful, Ryanair.

Ryanair? Avoid like the plague. Ground crew is really 0% helpful. We were unable to check in online due to a Wi-Fi failure on the airport. We expected some consideration from the Ryanair-staff. That was quite naive.. We soon found that out!!

After a rather unpleasant conversation, with a rather unpleasant person, we had to pay £100 for our boarding passes. But they ONLY accepted credit cards! Which we didn’t have. So we couldn’t fly. Staff were ice-cold. That’s how they are trained.

Finally, a friend paid for us. But we had already missed our flight because of this. Now we had to rebook our tickets.
Of course, again we received the emotionless treatment of the staff and an extra 200 pounds lighter, we were finally able to leave the pigsty that is London Stansted Airport.

Ryanair takes advantage of the fact people don’t own a credit card, and they do this on purpose. It’s just a low strategy to make a bit of extra money.

Avoid flying with Ryanair. They have unreasonable policies and impose excessive fines if you don’t follow them to the letter. You can’t bring a small hand luggage (only a backpack). You need to pay ‘priority’ (a deceptive misnomer) to bring a small hand luggage. I had a backpack, but on my way back they claimed that it was bigger than what was allowed. I did put it in their box, but they claimed it didn’t quite fit. They charged me £80 for a backpack. They refused to accept cash and refused to accept apple pay. Although I was willing to pay, they didn’t help me and were ready to prevent me from boarding. I gave them my credit card and they claimed that it wasn’t accepted. I had to log into my bank account to show them that they took the money. They let me board seconds before the gate was closed. I asked for a receipt. They would email it to me. They didn’t.

The argument is that because their flights are cheap they can treat passengers this way. But other budget airlines (e.g. Jet2) do not have absurd policies and their staff are helpful and respectful.