Ryanair

I had to pay for ski equipment at check-in in airport even though I paid when booking the tickets. Unlike all others companies, they require payment for each bag of ski equipment separately: bag with ski and bag with boots. On the back flight they didn’t require an additional payment – it means 2 bags of ski equip were okey?! Despite a month of correspondence, they do not want to return the funds.
Apart from this, the flight was reasonable even though the staff is frustrated and the price is quite high

Ryanair is a disgusting company that cancels flights with no warning, does not offer alternative travel plans nor any form of compensation. I made the mistake of choosing to travel with ryanair and had my flight cancelled 2 hours before departure, they told me they did not have any other available flights for a week which is clearly unacceptable. They then assured me that if I made my own alternate travel plans I would be reimbursed so I did this and after three months of multiple phone calls and claim forms they denied my claim to any compensation or covering my travel expenses because the cancellation was due to weather (there was no storm that day and other airlines were flying to the same destination). I am disgusted with their customer service and urge everyone to know that their cheap fares are not worth the risk.

Meh…

Used them for many of my flights. Value for money, good value on board meals (compared to the airport), helpful staff. I feel safe with Ryanair and I recommend them.

I flew internationally and tried to check in online the night before and the site timed out. I got to the airport 1hr 55min before the flight and tried again but was locked out of online check-in. I wasn’t checking luggage. I just needed a boarding pass and was charged £55 to print a boarding pass. I attempted several times to do this myself but was unable. Ryanair refused to refund the fee indicating I should have contacted customer service when the site timed out. As for the morning of, they don’t allow online check-in inside 2 hours.

To expect someone traveling internationally to call an agent when the check-in failed is not acceptable. This would have brought unnecessary internal data/voice fees and would have taken up more Ryanair staff resources than printing a boarding pass at the airport. Closing online checkin 2 hours before flight time seems excessive and coincidentally in line with when passengers typically would arrive at the airport and realize the exorbitant fee they are assessing to print a boarding card.

This is nothing more than a money grab from unsuspecting travelers, who are on the road and out of their element.