4.7/10

    From 152 passenger reviews

    Harnam

    from Canada - January 11, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I would like to say that my experience today from Delhi to Frankfurt to Toronto by Lufthansa was amazing.

    I was provided very good veg/hindu meal in both the flights, attendants were very polite and responsive. I was happy to see a bottle of water on the seat when onboarded at Delhi which helped me avoid waiting for water.

    I highly recommend this flight to others.

    John

    from Germany - January 8, 2020

    Flew Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I travel with Lufthansa about 20 times per year, including multiple inter-continental flights. Entertainment in inter-continental flights is good, with great diversity. No entertainment in intra-European flights. The cabin service in the plane is correct; however, the ground staff is usually rude and impolite, with racist/classist hints typical of Germany, particularly if you are not blonde with blue eyes. The seats are very uncomfortable and the legging space is ridiculously unfitting, worse than Ryanair; even in inter-continental flights. The pricing is equally awful, even more if you try to get a premium economy seat which normally costs 3 times as much as the basic economy one. The food is precarious, extremely far away from the quality you would experience in Aegean Airlines or Turkish Airlines. I fly Lufthansa because I do not have other options from my location. I wish I could fly Aegean Airlines inter-continental.

    Naveen

    from United States - December 29, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Not really a good experience. This airlines is not worth flying

    Naveen

    from United States - December 29, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    The worst Airline I ever flown. The most useless customer service. Received a message from the airlines that the schedule was changed. And when requested for changing the flight they charged additional fee though it was their fault to change the schedule of the original flight. Such an idiotic Airlines that they do they do the mistake and force the customer to book a flight and then top of it charge additional fee along with changed airfare. Such a pathetic airlines. Their customer service representatives Cynthia, Cape Town, South Africa such a horrible person that I have decided never to fly again on Lufthansa

    heinz

    from Austria - November 26, 2019

    Flew Economy Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Seat 61k on the A380 has substantially limited leg room due to a metal box. Very inconvenient on a long haul flight

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