Attila
from Sweden - January 5, 2021
Flew Economy Class
Always helpful, always welcoming and friendly , staf always cares and tries to accommodate wishes.
Professional all around. Good value for your money. Often KLM turns out to be the most affordable on my regular flight between Copenhagen and Amsterdam. Still there will be cold and hot drinks and a sandwich and snack on this one hour flight. Highly recommended
Benard
from United States - December 16, 2020
Flew Economy Class
KLM is in business. They have their own covid testing center called KLM HEALTH SERVICES at the schiphol airport and they force almost everybody take a covid test there even with a test from other countries over minor excuses. Forced a mom to stay 3 days for her to get covid test for a 4 month old baby. I stayed at the airport too for 3 days bc my results didn’t have time. The one I took in their center didn’t have time off test too.
maria
from Ireland - July 20, 2020
Flew Economy Class
KLM cancelled my flights on 24th March and have still not refunded a penny of my €1,700 Euros. They do not respond to emails, calls or social media messages other than to tell you that you can get an update somewhere else which either does not work or is not forthcoming. Totally dishonest.
Ken
from United States - March 4, 2020
Flew Economy Class
We booked tickets in January for a March 20 trip. Our cruise was cancelled due to the corona virus and we tried to change our tickets. Due to KLM’s clumsy online forms, we inadvertently cancelled the tickets. When we spoke to KLM customer service, they REFUSED to reinstate or change the ticket, basically stealing almost $1,000 in ticket price. These guys are THIEVES. DON’T EVER BOOK A FLIGHT ON KLM!!!
Joyce
from New Zealand - January 15, 2020
Flew Economy Class
Our bags did not leave with us from Schipol (Amsterdam) to London. KLM dealt with it by acknowledging this electronically, notifying us electronically of when our bags arrived in London (on the same night as our arrival) and reassuring us that our bags would be couriered to us at our London accommodation between specific times. It all went exactly as KLM & the courier had indicated. Other aspects of the flight was very good, the food was great, good variety of beverages offered with meals and the toilets were always clean and tidy onboard also. They even provide a sandwich snack & hot/cold drinks for short haul between Amsterdam and London, Lovely all round. Recommended.
Meal service began at our row 30 so no waiting around. Thanks KLM
