5/10

    From 117 passenger reviews

    maria

    from Ireland - July 20, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    KLM cancelled my flights on 24th March and have still not refunded a penny of my €1,700 Euros. They do not respond to emails, calls or social media messages other than to tell you that you can get an update somewhere else which either does not work or is not forthcoming. Totally dishonest.

    Ken

    from United States - March 4, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We booked tickets in January for a March 20 trip. Our cruise was cancelled due to the corona virus and we tried to change our tickets. Due to KLM’s clumsy online forms, we inadvertently cancelled the tickets. When we spoke to KLM customer service, they REFUSED to reinstate or change the ticket, basically stealing almost $1,000 in ticket price. These guys are THIEVES. DON’T EVER BOOK A FLIGHT ON KLM!!!

    Joyce

    from New Zealand - January 15, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Our bags did not leave with us from Schipol (Amsterdam) to London. KLM dealt with it by acknowledging this electronically, notifying us electronically of when our bags arrived in London (on the same night as our arrival) and reassuring us that our bags would be couriered to us at our London accommodation between specific times. It all went exactly as KLM & the courier had indicated. Other aspects of the flight was very good, the food was great, good variety of beverages offered with meals and the toilets were always clean and tidy onboard also. They even provide a sandwich snack & hot/cold drinks for short haul between Amsterdam and London, Lovely all round. Recommended.
    Meal service began at our row 30 so no waiting around. Thanks KLM

    Maureen

    from United Kingdom - January 13, 2020

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Business class service at connecting airports was severely lacking- no one was there to help/direct me when plane was late for connection- l was told to run- a twenty minute run to another gate at Amsterdam, baggage was delayed for two days…. and so much more. However the after fight customer care is even worse- almost six months later lm still trying to get a reply to my complaint. The website sends you round in a loop. I used messenger as directed only to be told a number of times that complaints are very high and to be patient. When l did get a response they had ignored many of my complaint points and closed my complaint- leaving it very difficult to appeal- l had to start the whole process again. Worst airline service l have ever experienced.

    Stephen

    from Ghana - December 21, 2019

    Flew Business Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I didn’t receive my luggage on December 8, 2019 up till now December 20, 2019 I have not received my luggage. And I’m not getting any feedback from klm except their WhatsApp line that’s not helping. All other means of communication has failed. I have spent the whole day waiting for an update from the WhatsApp media without response. I frustrated and disappointed with KLM

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