5.1/10

    From 121 passenger reviews

    Ivan

    from Switzerland - November 24, 2021

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I fly KLM very often and my last flight was marked by the extreme politeness and quality of service. After talking a bit to cabin crew they gave me some sandwiches (love their cheese) and some gifts from an airline at the disembarking. Good food, good legroom for Europe, cabin crew is always polite and customer support is also good. I was able to change departure airport even to over country (LIN instead of ZRH). while with most airlines it is problematical even to change to other airport within same country. Check-in in some airports (example: SVO, BUD, LIN) is a bit too long and without Flying Blue silver it would have been not the best experience. Good price for money except high season and you can also check in hand luggage.

    MD Farid Faidzal

    from Malaysia - February 19, 2021

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I only fly with KLM Royal Dutch Airlines to Jakarta from Kuala Lumpur frequently. Although its a 4pm 1 flight per day out of KUL then 6pm 1 flight a day to KUL from Jakarta, KLM has given me one of the best flight services i’ve been in. From the check-in process at KLIA where i usually travel in Business Class, to their KLM lounge, their fun in-flight entertainment although it was only a short 2 hours trip, the delicious in-flight meals with few selections to choose from, the friendly cabin crew who always happy to assist me, business class comforts & the smooth flights back & fourth, simply was magnificent! What i love most about KLM flight was…either they will be ahead of the scheduled arrival times or their early departure from their schedule departure time….both were done by the flight crew in the comfort zone of their World Business Class

    Attila

    from Sweden - January 5, 2021

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Always helpful, always welcoming and friendly , staf always cares and tries to accommodate wishes.
    Professional all around. Good value for your money. Often KLM turns out to be the most affordable on my regular flight between Copenhagen and Amsterdam. Still there will be cold and hot drinks and a sandwich and snack on this one hour flight. Highly recommended

    Benard

    from United States - December 16, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    KLM is in business. They have their own covid testing center called KLM HEALTH SERVICES at the schiphol airport and they force almost everybody take a covid test there even with a test from other countries over minor excuses. Forced a mom to stay 3 days for her to get covid test for a 4 month old baby. I stayed at the airport too for 3 days bc my results didn’t have time. The one I took in their center didn’t have time off test too.

    maria

    from Ireland - July 20, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    KLM cancelled my flights on 24th March and have still not refunded a penny of my €1,700 Euros. They do not respond to emails, calls or social media messages other than to tell you that you can get an update somewhere else which either does not work or is not forthcoming. Totally dishonest.

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