KLM

Last October I boarded a KLM flight from Amsterdam to LAX . After finally getting to my assigned seat , and getting seated comfortably, the Head Flight Attendant approached me and demanded that I change my seat to accommodate another passengers convenience! I state again she did not ask me to relocate to a different seat ! She demanded that I relocate. The Flight Attendant (She) was rude and disrespectful and could care less as to my feeling. I contacted KLM and as of this date has not contacted me. I give a thumbs down to KLM! I will never fly KLM willingly.

My son booked a flight in March to travel to SA from the UK in June at £598.27. Due to a system error payment was not processed and he didn”t receive confirmation of the flight, he assumed that the flight had not been processed. He booked a second flight at the same cost and received confirmation. The following day he ‘noted that he had TWO flights and funds had been deducted for BOTH, so he cancelled the one. Again, a cancellation confirmation was not processed. So, he cancelled the second flight thinking that he still had the first. Three weeks before his flight to SA on checking Flying Blue – he had NO flights. BOTH were cancelled. After MUCH hassle he spoke to a consultant who informed him that he would have to rebook a flight at £1592.77 (TRIPLE the price). He had to fork it out to get home and KLM just shrugged their shoulders. It is truly outrageous – due to KLM’s system glitches, we had to carry the cost of £998.50. In rand that is a huge sum and we have heard NOTHING from KLM in terms of compensation.

Missed the flight and got the run around because of their non existent customer service. Social media links don’t actually solve peoples’ problems. Won’t honour return flight. Will cost thousands to rebook. Abysmal company. Will be sure to tell everyone I know never to book with them because of their customer service.

When purchasing flight tickets, we also purchased the option of early check-in, in order to save waiting times at the port and so that we will be able to sit together during the flights. On the first flight, we tried for hours to check in, but their website crashed and we almost gave up – suddenly the request was accepted – after so many attempts. On the way back, we were no longer so lucky – dozens of attempts, including in the very late hours of night and hours of trying to get them by phone – were to no avail. Desperate and disappointed, we arrived about four and a half hours before the flight. It didn’t help either – we were split up in seats on the plane. we contacted KLM for a refund for purchasing a service we did not completely receive, they replied: “We apologize for the malfunction, we will pass the details to the technical staff to prevent future malfunctions, we will not be able to make a refund because on the first flight you managed to check in”. in short, When buying refrigerator, you expect to get a refrigerator and not a minibar!

I fly KLM very often and my last flight was marked by the extreme politeness and quality of service. After talking a bit to cabin crew they gave me some sandwiches (love their cheese) and some gifts from an airline at the disembarking. Good food, good legroom for Europe, cabin crew is always polite and customer support is also good. I was able to change departure airport even to over country (LIN instead of ZRH). while with most airlines it is problematical even to change to other airport within same country. Check-in in some airports (example: SVO, BUD, LIN) is a bit too long and without Flying Blue silver it would have been not the best experience. Good price for money except high season and you can also check in hand luggage.