5.8/10

    From 14 passenger reviews

    Aaron

    from United Kingdom - January 9, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Flew out of Sofia on Saturday evening to Manchester. To say i’m unimpressed by Jet2 would be an understatement. To begin with, check in was painfully slow, it was obvious the employee handling the queue was not adequately trained to handle the volume of passengers. We needn’t worry though, as our flight didn’t depart anywhere close to the departure time.

    We were one of the last group of passengers to be loaded onto the buses to take us to the plane. We sat outside the departure gate for around half an hour without moving. No member of staff explained what was going on, and it was -20 degrees. That might not sound like anything to worry about, but thats incredibly cold to be sat outside on a bus with no heating for half an hour. To make matters worse, when the bus did actually move to the plane the other buses that had departed before us had been sat on the runway and there was no one on the plane. So naturally when the doors opened everyone was queuing on the runway to get on the plane, which took another half an hour.

    It’s completely unacceptable for passengers to be expected to stand in -20 degrees for upwards of an hour. To compound the experience when we did get on the fligh

    Steven

    from United Kingdom - November 19, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Can’t fault Jet2. Staff are very helpful and nothing is too much trouble. Generous baggage allowance, The aircraft was spotless, seats very comfortable with decent leg room. ( I am 6 feet tall) Food and drink on board was tasty and well priced. Flights departed exactly on time.
    I will defiantly be flying with Jet2 again in future.

    Veronica

    from United Kingdom - May 13, 2016

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Traveled JET2 with my sister from Glasgow to Larnaca return and was very happy with our choice . Seats quite short , but loads of leg room to stretch out .We pre booked seats together and in flight meals both ways which were very tasty . The cabin crew were helpful and pleasant and the cabin spotlessly clean .The only hitch was a half hour delay and being sent to the wrong gate ( quickly remedied ) on the return flight , however. the overall experience flying JET2 was definately superior to other budget airlines we have flown on this route , and I would certainly recommend anyone to give it a try . My sister and I have family members in Cyprus and we will be visiting them again , flying with JET2 !

    David

    from Austria - January 5, 2016

    Flew Business

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I find Jet2 all that one can expect of a low-cost carrier. Hassle-free check-in when taking hold luggage, though I do object to the advert on the outside of some of their planes which says “22kg baggage allowance” but doesn’t point out that this has to be paid for. Service is good and the meals quite acceptable and at a reasonable price. They even offered to take my carry-on bag at check-in and put it in the hold, which suited me fine. Was pleased when they agreed to give some compensation when I had to cancel the flight, but Austrian Airlines wouldn’t.

    EDITORS COMMENT:Thanks for the balanced review.

    Helen

    from United Kingdom - November 5, 2015

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    it appears to me that people are more likely to leave reviews when they are not happy, so to even things up a bit i’m adding my review. Have flown several times with Jet 2 and it is now my airline of choice. Of course you pay extra for legroom and its well worth it. Lovely comfortable seats. Food not bad for a budget airline and good value. Staff are mostly friendly and helpful with the odd exception but hey we all have bad days.Booked again to fly Jet 2 next September and this time taking all the family so will be able to leave another review as there will be all ages travelling including 2 infants.

    EDITORS COMMENT: Couldn’t agree with you more. Thank you very much for sharing your balanced and helpful review.

    View all Reviews

    SHARE