Jet2

Excellent all round service on Edinburgh-Verona route. Very efficient check-in at Edinburgh handle by Jet2.com's own staff. Boarding very efficient. Aircraft was a brand new B737-800, which was immaculately clean with a comfortable generous seat pitch compared to other low cost and tour operator owned airlines. The cabin crew were polite and attentive. At Verona both arrival and departure experience was a fairly typical traveler experience for that airport. On return to Edinburgh the flight arrived at a very high number gate and the trek to the baggage return was excessively long but this was not a fault of Jet2. Our booking was through a tour operator but looking at the Jet2 website prices are comparable with other low cost operators. We like that Jet2 encourage hold baggage as this speeds boarding and disembarking. If I had to change anything about the service it would be to change the departure airport, Edinburgh Airport has out grown it facilitates and recent extensions while making more gates possible have done nothing to improve the passenger experience on both departure and arrival.

The crew allowed a group of young people to board, who were very drunk and two of them were extremely disruptive, loud, at times aggressive, one of them wouldn't sit down. They shouldn't have been allowed on a 5-hour flight for safety reasons. At one point, one of the friends of this drunk person told him he would "get gang raped that night" and his other friend sitting next to me added, irritated as well, "I would pay to watch that". We were all stuck on a plane with drunk people making gang rape jokes. None of us chose to be around this kind of verbal abuse, misogyny, and disgusting behaviours. The crew were FULLY aware of how drunk they were and how they were behaving and did absolutely NOTHING about it. It is ILLEGAL to endanger passengers by allowing drunk people on a plane, especially in long flights. When I emailed Jet2 to complain about this I received a very condescending and patronising reply, in which they didn't accept any responsibility for their crew's decision to endanger the safety of everyone, or for children having to listen to gang rape jokes. 

Pathetic customer service, rude , unhelpful and obstructive, will never use again