IndiGo

I had a flight from Kochi to Chennai on 08 Feb 2020. Both on ground and in flight experience was amazing.
I will always try to use INDIGO as much as possible.
Rajib Roy Barman

Indigo is the worst airline to fly with please stay well away. The service is very poor, the staff are very rude and if you have any issues you will be ignored. In August 2019 I was travelling with my 77 year old mother who has severe arthritis. We missed our connecting flight due to indigo’s flight being late. We were travelling from Dubai to Delhi then a connecting flight from Delhi to Amritsar all with indigo. Our Indigo flight from Dubai landed 40 minutes late in Delhi. We rushed to catch our connecting Indigo flight to Amritsar but was told buy a indigo manager at Delhi airport that the plane had already taken off. I was told you have arrived late the gate is closed and there’s nothing I can do. I explained our indigo flight from Dubai was late but without checking was told I’m lying and that the flight was not late. I tried to explain my situation but was told I should buy a new ticket. We then had to get a taxi from Delhi to Amritsar. This was the worst experience we have ever had. PLEASE DON’T FLY WITH THIS AIRLINE

INDIGO KEEPS ME HUNGRY ON CHRISTMAS EVE DESPITE PRE-BOOKING MY MEALS

My Corporate Indigo ticket (PNR: RIDSRM) had a complimentary meal booked on flight 6E 615 from Delhi to Kolkata on 24 December 2019, #ChristmasEve, but your air hostess Anindita took over 1 hour 20 minutes to reach my seat 5b. She then cooly told me that no sandwiches were available & neither she did bother to offer me a beverage which I am eligible for. Is this the way Indigo treats its Corporate customers??? Totally unprofessional & insensitive behaviour. Moreover do you hire a hostess who takes 1 hour 20 minutes to reach row number 5?  It is sad & pathetic that Indigo treats its Corporate passengers in this insensitive manner. What is happening at Indigo?

Horrible airline. Instead of selling one ticket for my Kolkata-Tituchirappalli journey, I was forced to buy 2 separate tickets for Kolkata-Chennai and Chennai-Tiruchirappalli flights. They do not sell a single ticket when there is a change of aircraft. If the first flight is late, the second flight ticket becomes null and void. Also, they charge any excess baggage twice. They charge kg of excess baggage per ticket, Rs 400 per kilo independent of distance flown. As they only sell separate tickets for change of aircrafts, the baggabe charge multiplies. As I had two separate tickets the baggage charge would be 2X Rs 400 = Rs 800 per kg. No food was served in the economy class. The airline employees were also unfriendly.

Dear Customer, The services for this airline is very poor. Please do not book any tickets from this airline, in case you miss your flight they will never refund your amount neither will book any tickets for you. Same has been happened with me. The very poor airline experienced by me.

The complaint was written to the customer relations but no positive reply. The person Kuldeep from the Hyderabad airport denied boarding our luggage to the Air Asia flight inspite of Air Asia telling them that they can take us if Indigo allows us but Kuldeep denied for the same. I want some action to be taken against Kuldeep from Hyderabad Airport