IndiGo

Extortion is the name of the game. You can not check in without buying a seat. of course you only find that out 24h before you fly, not when you book. even the middle seats cost and to trick you they only show expensive seats available – but when boarding you realize half the plane is empty. Forget taking luggage. it will cost you more the the ticket itself. the only good thing about this airline is the new fleet with AB 320 neo.

They don’t display free seats during web check in and entire seats are displayed as paid seats . Worst seats are not allocated even if one opts for Auto check in . You need to arrive early at the airport and check in thru kiosk or pay at the counter wherein seats are allocated on different rows even to couples traveling together unmindful of their medical needs . Have written to aviation ministry to formulate guidelines and policy for display of 75% seats as free seats during web check in and allocation of adjoining seats to couples / families/family with children travelling together.
No surprise it’s tagged the worst airline

This airline’s baggage fee scam is just horrible. What they are doing is borderline extortion. I had to pay $162 usd worth of baggage fees for a $159 flight. Their website is not user-friendly. Spent hours trying to do research and going through their website just to add a bag. I tried everything to not have a nightmare at the airport, but it happened anyway. DO NOT use them!

I often fly with IndiGo during my visits to India. My last flight with them was in September 2021 on the Hyderabad-Mumbai sector. You get your money’s worth in IndiGo. The airplanes, all very new A320 NEO/A321 NEO can already look somewhat tired sometimes, but they are quite clean. The crew are quite mixed. Some are friendly but most seem very distant and uncaring. Their onboard meals are all overpriced, so I never buy them. On the occasions that I have bought them, I’ve found them to be below average. IndiGo should realise that we Indians take our food seriously, and have high standards in this area. Overall an ok carrier for short 1-2 hour flights. I would not fly them on longer hauls.

I booked a ticket on INDIGO on 03JAN22 for 05JAN22 Cochin to Dubai at departure time 0030 local time but after the booking I get an SMS stating the departure time on 05JAN22 is 1300 local time which is a delay of almost 13 hours. and do not serve my purpose for the day. Their website had a problem then why should I suffer for it, hence I requested a full refund for which they are not willing to give. I called them and after talking to their customer service for 01 hour or more, she (Simran), would not give a full refund, neither solve the issue nor let me speak to her manager and want me book for another date. From her I understood that the 04JAN22 flight was cancelled and they rescheduled the 05JAN22 flight; which I did not want due to the change in timing and fly with another airline as I have to reach on 05JAN22 early morning.