3.6/10

    From 61 passenger reviews

    Kelly

    from United States - November 2, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    This airline’s baggage fee scam is just horrible. What they are doing is borderline extortion. I had to pay $162 usd worth of baggage fees for a $159 flight. Their website is not user-friendly. Spent hours trying to do research and going through their website just to add a bag. I tried everything to not have a nightmare at the airport, but it happened anyway. DO NOT use them!

    Ganesh

    from France - January 4, 2022

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I often fly with IndiGo during my visits to India. My last flight with them was in September 2021 on the Hyderabad-Mumbai sector. You get your money’s worth in IndiGo. The airplanes, all very new A320 NEO/A321 NEO can already look somewhat tired sometimes, but they are quite clean. The crew are quite mixed. Some are friendly but most seem very distant and uncaring. Their onboard meals are all overpriced, so I never buy them. On the occasions that I have bought them, I’ve found them to be below average. IndiGo should realise that we Indians take our food seriously, and have high standards in this area. Overall an ok carrier for short 1-2 hour flights. I would not fly them on longer hauls.

    Vipin

    from United Arab Emirates - January 4, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I booked a ticket on INDIGO on 03JAN22 for 05JAN22 Cochin to Dubai at departure time 0030 local time but after the booking I get an SMS stating the departure time on 05JAN22 is 1300 local time which is a delay of almost 13 hours. and do not serve my purpose for the day. Their website had a problem then why should I suffer for it, hence I requested a full refund for which they are not willing to give. I called them and after talking to their customer service for 01 hour or more, she (Simran), would not give a full refund, neither solve the issue nor let me speak to her manager and want me book for another date. From her I understood that the 04JAN22 flight was cancelled and they rescheduled the 05JAN22 flight; which I did not want due to the change in timing and fly with another airline as I have to reach on 05JAN22 early morning.

    Rajib

    from United Arab Emirates - February 25, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I had a flight from Kochi to Chennai on 08 Feb 2020. Both on ground and in flight experience was amazing.
    I will always try to use INDIGO as much as possible.
    Rajib Roy Barman

    Raj

    from United Kingdom - December 29, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Indigo is the worst airline to fly with please stay well away. The service is very poor, the staff are very rude and if you have any issues you will be ignored. In August 2019 I was travelling with my 77 year old mother who has severe arthritis. We missed our connecting flight due to indigo’s flight being late. We were travelling from Dubai to Delhi then a connecting flight from Delhi to Amritsar all with indigo. Our Indigo flight from Dubai landed 40 minutes late in Delhi. We rushed to catch our connecting Indigo flight to Amritsar but was told buy a indigo manager at Delhi airport that the plane had already taken off. I was told you have arrived late the gate is closed and there’s nothing I can do. I explained our indigo flight from Dubai was late but without checking was told I’m lying and that the flight was not late. I tried to explain my situation but was told I should buy a new ticket. We then had to get a taxi from Delhi to Amritsar. This was the worst experience we have ever had. PLEASE DON’T FLY WITH THIS AIRLINE

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