M

    from United States - August 24, 2016

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This is the worst airline. They weigh carry-ons (but do not tell you upfront) then check the carry-on as checked baggage if it is over and then charge you outrageous fees. Horrible and will never use again.

    EDITORS COMMENT: Every airline does this but just not on every flight so you could go many flights before it happens to you.

    Lewis

    from Hong Kong - May 29, 2016

    Flew Economy

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    flew HKG to PDG. price was right.one flight one time, one delayed, causing me to miss the last airport bus and had to taxi. IFE was ok. Food was absolute disgrace – absolutely inedible dimsum, cold dumpling with stuffimg that looks like mystery meat. Tastes unfresh. Worst airport food Ive seen, same as when I flew with this airline to Okinawa last year too. On that flight, seems the pilot was tipping his joysticj left to right with little wind on landing. Plane was wobbly and cabin suddenly silent, petrified. What a feelimg of relief when landed.

    Celina

    from Mexico - March 26, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    this airlines is sooo amazing!!!!! we flew from beijing to shanghai and from shanghai to hongkong with hongkong airlines and everything was excellent. The most important thing is that we flew on international planes in national flights, that’s amazing! and the price was around 90dlls each!

    jim

    from United States - January 24, 2016

    Flew Economy

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I recently took a flight on Hong Kong Express from KMG to HKG and I found two incidents that were so incredible I have to write and let other flyers know. So be aware when you choose Hong Kong Express on your next trip.

    Checked baggage charge – I had to pay CNY 292.00 in cash for my 17kg checked in baggage. I found the charge was so outrageous when I paid CNY 349.00+tax for the ticket. The charge for one piece of regular checked-in baggage was as much as the ticket price wow! You can see other reviews also complained about the excessive baggage charge. I purchased my tickets on Ctrip and the site didn’t warn about the big charge. Later learn on HKE site about it.

    Food and Drinks – I forgot the exact words from the announcement but essentially what it said was you are NOT ALLOWED to eat/drink your food or drinks that you have brought on the plane with you. I guess they want to sell you their food and drinks. I don’t know if any other airlines do this and I have flown on many airlines.

    EDITORS COMMENT: It’s a low cost airline therefore they do charge for everything but they offer a lower starting fee so you can, if you want fly for a very minimal cost. I do not know of any low cost airline that permits you to take your own food on board.
    What you experienced is completely standard for a low cost airline.

    Keith

    from Australia - October 12, 2014

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Airbus A320.
    Shanghai to Hong Kong.
    Departed on time from Shanghai at 08.00 and arrived into Hong Kong at 10.20.
    Breakfast was very good and the Cabin Crew were very good offering extra coffee and tea and a blanket if you required one.
    The aircraft was economy seating only as no business class fitted.
    This is the third time I have flown with Hong Kong Airlines between Hong Kong and Shanghai and return.
    The two previous times were on Airbus A330 aircraft.
    The first two times they bus you to Aircraft from the terminal at Hong Kong and bus you back to the terminal after arriving back in Hong Kong.
    This last flight the aircraft went to the terminal and we exited into the terminal.
    Overall good airline to fly with without any hassles.

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