from United States - August 18, 2023
Flew Economy Class
Robbery by the gate!! When HK Airlines sold the ticket, they said one luggage is included and also free carry on. But when you booked the seat at the counter, they ask for luggage fees. From Shanghai to Hong Kong charging RMB 5000!! (almost over $700 US dollars for two luggage) It’s too late to go back to ticket agent to verify. If you don’t pay up, they will be “happily dump the luggage for you”. This is like asking for your checking account info in the middle of your operations when you are helpless. THIS IS THE MOST DISGUSTING AIRLINES EVER!! DO NOT FLY THEM EVER!
from Canada - September 25, 2019
Flew Economy Class
Hong Kong Airlines is the worst airline to book flights with because they regularly change their schedules and do not care about what passengers have booked with them. I booked a flight in March of this year for travel in December and Hong Kong Airlines changed our flights twice costing me extra money to make changes to our hotels. At the end they offered me a full refund 3 months prior to departure when I had booked my flights 6 months prior. I told them the reason I booked my flights in advance was to get decent prices on flights and offering me a refund now would be useless as it would be impossible for me to find similar flights now. The airline did not seem to give a damn! Do not fly with them!
from United States - August 29, 2019
Flew Economy Class
booked a flight from LAX to SGN, laying over in HKG. When I boarded from LAX to HKG, the agent checked my US passport and visa and didn’t say anything. I got to HKG and tried to board from HKG to SGN, the gate agent refused to let me board, claiming that I didn’t have enough blank page for immigration in Vietnam. I have traveled to Vietnam more than 10 times.
I stayed that night in HK, came to the US Embassy first thing in the morning, got an emergency passport, with the sticker saying it’s a replacement for my old passport number.
I called HK Airlines, paid them the rebooking, got a ticket for the flight to SGN, before the flight, HK Airlines refused boarding to me again, even with the new ticket and the new passport, claiming the visa doesn’t match the passport number, even with the sticker. They asked me to get an emergency visa, which cost me another $250.
If there was a real problem, they should have stopped me from boarding at LAX, instead of trapping and stranding me and giving me all kind of hard time in HKG
from Romania - January 8, 2017
on 31.12.2016 I flew from hk to shanghai. It was announced a delay of an hour but the plane eventually took THREE hours late !!! They were not offered any explanation !!!
from Hong Kong - October 30, 2016
Excellent Service on board. Food was great. The seats are pretty nice for regional flights, flat bed, although not fully reclined.
Flight attendant greeted guests with their last name and also introduced themselves in an appropriate manner. Drinks were served throughout.
However, the customer service hotline was a disaster. They got their phones connected to Guangzhou where people do not speak human languages!!! They never understand what I was talking about. Other than this, the airline was great. Smooth rides with great service at very affordable prices. Definitely will take HX again in the future.
If they can be more generous and park their planes at the terminal without the troubles for taking a bus to the terminal, it will be much better.
I have to say, I never finish airplane food but on this one special time, I finished ALL from entree to dessert. Excellent!
Sorry but to say, Cathay Pacific, your rival is doing MUCH MUCH more better than you do.