4.1/10

    From 172 passenger reviews

    Mukesh

    from India - March 4, 2023

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I had a connecting flight from Auckland to Fiji to Singapore to New Delhi.. fiji airways until Singapore then Air India as last flight. We read some reviews regarding baggage being delayed or not boarded at all. To our worst fear exact same thing happened to me and my travel mate. We reached upto Singapore and our Smart Tags showed baggage location as Auckland terminal. We finally reached New Delhi and its been 20 hrs since, it’s location is stuck at Nadi, Fiji international airport transit terminal. We are helpless with lots of important items in baggage, which is making our lives tough. The most we can get in compensation is 1000 nzd each passenger if at all it’s lost or can’t be delivered. Our items are worth much more. This is leaving bitter taste. I’ll will strongly not recommend anyone if baggage is important to them.

    Sarah

    from Australia - March 4, 2023

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Being a loyal Virgin Australia passenger I found myself stranded in LA and unable to get back to Melbourne. I flew Fiji Airways in February 2021 and Air New Zealand in November. I can say without a doubt my flight with Fiji Airways was far more comfortable in every way compared to air New Zealand. From the comfort of the seats to the incredible vegetarian food there was no comparison. I honestly find the flight crew so delightful, although I have great admiration for all flight crews there was a warmth from all on both flights each way that made it just that was just a little more welcoming. Although Nadi airport leaves a little to be desired my short layover makes it bearable. I’m flying again next month and I didn’t even look at prices (although I wasn’t aware Virgin was flying to LA again) I still think I’d choose Fiji Airways

    Talia

    from Qatar - November 5, 2022

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Fiji Airways just got 5 star award from APEX. How on earth did that happen? They are not 5 star!
    They fired 400+ of their very own cabin crew with nothing left to their names. They were not made redundant they were all terminated. Did Apex even take the Airline major debt into consideration before giving away such a rating??

    James

    from Australia - September 19, 2022

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Flyer beware. I checked my bags through to my final destination, but the airline required me to remove my bags in Fiij, so they can charge an extra set of baggage fees for the next leg of the trip. And their baggage fees are large. They may appear to be a least expensive option, but in the end, they can cost more than other airlines. They also lost my bags for some time and only produced them when pressed.

    Greg

    from Japan - March 20, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Have been waiting several months for a refund and I have been told the wait is approx 12 months.
    Disgusting that they are not refunding cancelled flights in a timely manner.
    Fiji Airways is majority owned by the Fiji government with Qantas being the other shareholders.
    I will never travel to FIJI and am telling my story to whoever will listen.

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