5.1/10

    From 15 passenger reviews

    Mohannad

    from Saudi Arabia - January 19, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Not professional airline my trip have been canceled without any notice and no one gave us our rights like a mail or drink

    Nicole

    from South Africa - January 13, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Horrible, rude, unhelpful staff in flight, customer service and airport.

    Hassan

    from Egypt - December 15, 2021

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Amazing crew, great pilot and an outstanding experience!!

    ANAS

    from Turkey - March 16, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    one of the worst airline ever i have use it, they were so racists with me because my nationality, i contact them and i made a compile about what happen but no one care about me, i try to contact them throw social media then they didn’t nt do any thing for me now am contacting a attorney to file a case against them, they have the worst Customer relationship in the world

    Tharwat

    from United States - November 6, 2020

    Flew Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    On Flight # MS986 From JFK on10/22/2020 to CAI I received my brand luggage broker and it can not be used after waiting for it since the plan arrived at 10:20 AM on 10/23/2020 until 11:50 AM when the luggage arrived !!!
    On Flight # MS985 From CAI on 11/04/2020 to JFK the check in was very quick however they changed my seat location without a reason , seating social distancing was not maintained , they seated me with 2 passenger on the same raw although we are not family & the flight was not full ?!!.
    EgyptAir security officers were very rude to the passengers they offended most of them throwing away their small bottles of hand sanitizers although it was less than 3 Oz internationally approved size , mainly they do not know how to communicate nicely , they made most of the passengers comment negatively about using EgyptAir in the future “I asked them about their employer and they confirmed EgyptAir” , food was not as expected, over all the trip doesn’t worth the money paid for compared to other airlines working on the same route .

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