3.9/10

    From 220 passenger reviews

    michael

    from United States - September 7, 2019

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I originally purchased two tickets incorrectly roundtrip departing from LAS to SJC for ~$550 / ticket. I realized my error and submitted a change to the flight from SJC -> LAS. The change UI lead me to believe from the UI that the new price would be ~700 / ticket (which seemed reasonable) instead it was a difference of ~700 per ticket AFTER the credit was applied. I ended up paying an absurd ~$2500 for a ~1 hr flight for two without realizing it at the time.

    The flight itself…
    1) my seat was out of order on one of the flights so I had to sit elsewhere
    2) the flight was delayed over an hour
    3) a full coke drink was spilled on me and my seat and I wasn’t provided napkins/towel for several minutes, while the attendant provided drinks and snacks to the remainder of my section
    4) Calling customer service, spoke with 2 reps, directed to third number which was a dead end/infinite hold (45m+) before giving up

    Chris

    from United States - August 27, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I booked this flight for me and my husband 6 weeks in advance. For obvious reasons I booked 2 seats together 5C and 5D. Since I am 6’6” tall, I planned to take the aisle seat. All was fine until while I am getting on the plane I am told “your new seat is 7A.” When I asked if my husband’s seat was also changed I was told it was not. When I told them that was not acceptable (which I thought was obvious) they said we could sit together in 7A and 7B. The problem was they failed to tell that to the person in 7B who was already on the plane. After attempting to squeeze my 6’6” frame into the window seat I decided to sit in my original seat. At that point I was told I was in the wrong seat. When I explained the situation then and only then was I told that I was moved because they wanted to accommodate other people who wished to sit together. Not OK. I stayed in my seat.

    I am still waiting for Delta to explain why they believe discrimination against another passenger is acceptable business practice.

    Guy

    from United States - August 22, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Just went to check in for my flight 24 hours prior to departure and found out that they had SOLD OUT all seats on the 2nd leg of our flight! NO SEATS???? We paid to get from LAX to Spokane, not just halfway. 1.5 hour wait time to speak with a rep. So I guess we’re walking from Seattle to Spokane because we didn’t realize these crooks require customers to pay an extra $15 per seat to ensure that you ACTUALLY GET A SEAT ON THE FLIGHT YOU PAID FOR.

    Jennifer

    from United States - July 2, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My bag was mis tagged under a mans name and sent to augusta ga. We were flying down to miami for a cruise that left the next day. A bag arrived at our hotel next day but it was not my bag. It is assumed that this was the bag of the man which my bag was mis tagged under. I woke up that morning with severe neck pain from all the stress and could not turn my neck for about 4 days. I was sobbing in my hotel room worried that i would not have any clothes for my cruise. It was easter so we could not even go to a clothing store to get any clothes since everything was closed . Our two vacation days in miami prior to the cruise were ruined.

    I emailed delta to speak with them about the matter twice and they have not even acknowledged my email.

    Janet

    from United States - June 21, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The stewards were top notch, but I could not have been more uncomfortable in the seats! I have flown to Europe and Africa at least 20 times and was shocked to find out an international flight had seats so tightly packed together and that I could only recline about 2 inches. I could barely move down the aisle pushing my carryon without bumping into others. The seats in front were so close to me, I had only about 6 inches to squeeze my body between my armrest and the seat in front of me. I believe these tightly packed seats are dangerous if there was an emergency, I doubt people could get out of the plane in time. The greediness that this presents is as shocking as it is dangerous. I will be reporting this to the attorney general as well as writing more reviews wherever I am able. Shame on Delta/KLM for not caring about your customers. I will never book an international flight with your company again. I hope my reviews and comments will lose some of your customers to other airlines who care more about their customers well-being.

    View all Reviews

    SHARE