Delta Air Lines

TOTALLY UNTRUSTWORTHY – BREACH OF CONTRACT – I purchased a ticket on Delta using their award program on March 26, 2023 for first class travel TPA to BKK. I am a Diamond level status, the highest level on Delta as I flew them extensively the last two years and accepted their gracious offer for the frequent flyer ticket. Five months after booking the ticket, Delta made major changes repeatedly to their flight schedule, increasing the flight time from 41 to 54 hours, adding a connection and revoking the first class upgrade on their partner Korean Air. Korean Air had already granted seats 7H both directions from ICN to BKK and Delta now blames Korean air for the upgrade issue. Regardless as a customer, these two airlines are partners, I held a contracted ticket for 5 months and they decided for their convenience and economics to revoke the upgrade seat. I would like this upgrade reinstated.

Awesome in flight TV (including masterclasses for self improvement) comfortable seats and complementary headphones for your tv. Good snacks and drinks

I had booked a flight from Newark to Paris and upon uploading my passport information I found out my tickets had been cancelled. Not through an email or a phone call, but by chance that I checked my flight information. Delta would have been okay having me and my family show up at the airport just to find out that our seats had been taken away from us. Despicable. I sat on the phone for another four hours being transferred from person to person, each less helpful than the last. Turns out they had already sold my seats, out from underneath me, and could not even offer a refund. Not only this, but I am now required to pay another $6,000 to sit in a class of service that was not below the class of service that my previous seats were in. I have WASTED time and money on this repulsive airline and I wish I would have just booked a different one. Now all that I can do is steer clear of Delta, and STRONGLY advise that you do the same. DISGUSTING!!!

I am incredibly impressed with how Delta Airlines has gone the extra mile for me. My son couldn’t get in due to weather at Christmas and Delta helped him reschedule for a later date. Then, just two weeks ago, I had a small problem checking an item that wouldn’t go through TSA. When I reached out to Delta, they bent over backwards to address my issue (which was really largely my fault). Today, I received a small “sorry” gift that was completely unexpected. These are classy people!

Great service, great in-flight experience and I’d recommend them every time. Rarely has a flight been delayed more than a couple minutes. Super reliable airline.