3.9/10

    From 239 passenger reviews

    David

    from United States - January 13, 2022

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    We went through all kinds of hoops to get the authorization to travel to Saint Lucia because of their Covid restrictions but did not download the final authorization. Delta’s station manager in Hartford patiently and kindly helped us do this, trying repeatedly and finally meeting us at the gate to finish the process. It was not easy. We would not have been able to enter St Lucia without her help. The whole Delta staff, coming and going to Atlanta and then on to St Lucia on these flights (12/5 and 12/12) were also helpful, courteous, with both flights smooth and on time. Delta’s advertising as number one in customer satisfaction is not surprising to us! (The food was just little snacks I couldn’t eat because I’m gluten free, but that’s all you expect on airlines these days)

    tripi

    from United States - October 16, 2021

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    My agent was excellent, he was patient and kind, thank you for making a bad situation better thanks tripitravels.com

    airlineticket

    from United States - October 9, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Just want to say thank you for thr agent that helped me put he was soo patient and helpful and got me what i was looking for thank you again Airlineticketworld.com

    Carson

    from United States - October 1, 2021

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Pleasant experience all around for economy. From check in to the flight itself. Seats are comfortable but not overly so, and entertainment is better than other US carriers.

    travel

    from United States - September 29, 2021

    Flew Premium Economy Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I had to make several calls in order to resolve my issue and each time the call was terminated and the next agent increased the and price. Finally, I had a call with an agent who helped resolve my problem. Please try for your queries at +1-888-720-1433.

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