Delta Air Lines review by Kelly Barton

Worst airline experience ever. Had an international flight with a layover at JFK. While on the international flight, received notification that the connecting flight was canceled and rebooked for the following morning (16 hours later). After 2 phone calls and 1 visit to counter, received a hotel and a ride to and from hotel but still had to wait until next morning for flight. Arrived at airport at 3:45am for flight. Checked bags, had a boarding pass with assigned seat for the 6:25am flight out. At 5:12am, received an email stating that the confirmation was canceled and that Delta did not have us on a flight and to contact service for rebooking. So basically they removed us from the flight after assigning a seat. Another trip to the counter to be told they can put us on standby for a 9:50am flight. Then have to go to customer service to locate baggage once we arrive at final destination. So it’s a prayer that our luggage even arrives at our final destination at this point. Sit and wait an additional 3 hours at the airport for a standby flight now. We were Delta Comfort+ tickets but now standby and will be sitting in main cabin without any compensation. Will NOT be flying with Delta again. Their agents had no solutions and no compensation provided for any of the changes, inconveniences, time lost, downgrades of seats, etc. Delta is not as good as Spirit or JetBlue at this point and don’t give a damn about their customers.