7/10

    From 13 passenger reviews

    Andrew

    from United Kingdom - December 29, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Chose Croatia Airlines over BA for LHR to ZAG and return because flight times were preferred.
    The fares were good value, the flights out and back on time, the cabin comfortable enough for the flight duration.
    The staff are not always as friendly as one might expect but nothing to complain about.

    Rory

    from Australia - September 18, 2016

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    A horrible experience overall that ruined my holiday.

    Delays due to “operational issues” both ways and no financial reimbursement which would be a small gesture for the amount of grief that was caused.

    Don’t waste your time or money. Consistently crap!

    Vinko

    from Croatia - April 6, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    The cabij crew was very warm and hospitable. The offer of snacks and drinks (both included in price) during the flight was great.

    Kieran

    from Ireland - January 12, 2016

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Pity there is no opportunity to upload my photos of the incredibly cramped seating. 3 hours of “Spam in a Can” jammed into my seat on an A319.
    When I showed the photos to my colleagues later they laughed and said “no way!”
    This is outrageous and shows how we need legislation to prevent this type of appalling treatment of customers by a cynical airline management team.
    The worst seating I have experienced in many decades.
    The guy in front reclined his seat so I couldn’t even read my magazine, his head was so close to my face.
    It was not possible to pay for extra legroom as their computers are apparently not compatible with other Star Alliance airlines.
    I don’t blame the cabin staff, who were excellent!
    But Never again! I’ll use the other airlines that fly this route from now on.

    Ivan

    from Ireland - January 9, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Really easy and straight forward. Crew at the airport very nice and very helpful, cabin crew also very very nice and my overall experience is great

    View all Reviews

    SHARE