Ana

    from United States - July 26, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    By far the worst possible airline from beginning to end. Condor attracts people by offering direct flights from smaller airports. The ONLY positive experience is the flight crew are kind despite their work conditions. The planes are in horrible shape. They are old, dirty and ill equipped. They offer ethernet cable connections, if needed!

    The airline lost my luggage on the return, which is happening often due to the current climate. They have no well established processes or protocol to handle these issues. Customer Support does not care. I heard from a former employee that it costs them too much to retain customers, so they don’t put in the effort. And it shows. I was told my expectation to have the bag arrive on the same flight is unreasonable.

    The purpose of my review is to avoid others to pay for this type of service/ company. There are plenty of great airlines out there, and ones that actually care about service and retention.

    I know things are different at various countries, but in the US customer standards are a must, and Condor should not be allowed to operate and capture users from companies who are doing the work.

    Lionel

    from Switzerland - March 29, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Because of an issue on their website. I paid two times for two differents reservations on their website.
    I tried to call to cancell the second reservation and they ask me praticly the whole price just to cancell the second reservation i made because of their website.
    So they took my monney twice. So I also contacted them with the form on the website on 15.03.2022 and I’m still waiting an answer. They just ignored me. And I lost a lot of money.

    Number of reservations : 2537367 and 2537284

    Sarah

    from United States - October 22, 2021

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I was 100% impressed by my flights on Condor. Extremely polite, patient, and professional staff.
    Long story or short I raced to the covid testing station and got the test done as quickly as possible. Condor said my options would be to rebook tomorrow since I would miss the check in window. I was exasperated. The Condor associate said he would check me in without the negative test result done (he would personally do so and then check my test result at the gate). I was AMAZED. I rushed through security and ran to my gate (and within that time ~20 min I thankfully received my negative test result via email which I showed to the person at the gate).

    Thank YOU, Condor and to you kind associate who HELPED me get to my flight and showed me KINDNESS!

    Sarah

    Klara

    from Germany - June 1, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    No refund, after telling me for several times that my money will be there in 4-6 weeks! Never trust Condor! Corona is not my fault!!! So why give everyone the money back but not me???

    Simona

    from Condor Flugdienst review by Simona - January 10, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I had the worst experience with CONDOR, i ended up crying. The flight ticket cost €1650 for economy class which is the highest rate i ever paid for the same time and rute. Dry nasty pasta which stinked, cabbage salad which stinked. Totally not worth even €1.Arriving to Munich, When I came to the entrance, the lady told me to show her return ticket. I kindly told her that i live in cancun thats why i dont have a return ticket. She said that i cant fly until i show her a return ticket!She sent me to a guy that was the rudest guy i have ever experienced.He even told me that he sent someone to get out my luggage out of the plane! They made us buy worthless flight tickets that we wont use! I asked for their complete names but they refused! Its not okay to yell at customers, traveling should be a pleasant time and not stress! I threw away €300. I dont expect anyone from Condor to even read it but i wanr to help someone not to have stress and throwing away their money.i wont travel with Condor

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