Condor

Terrible airline. Had mechanical issue. Kept us on tarmac for 3 hours without much information. After three hours they cancelled the flight and we had to wait for another two hours to get our bags back. They put us up in a grotty and dirty hotel one hour from the airport. The food voucher didnt work and they cant get another flight for us until more than 24 hours from our original one. No staff available to help, no one answering the phone. The seats on the plane were tiny and the entertainment system was broken. Will never fly with them again.

I traveled from Canada to Europe to attend a parent funeral. My Condor flight got canceled due to a mechanical failure. That happens. However, everything that happened after was a nightmare and a disgrace. No one from Condor was available at the airport to help me rebook on an urgent basis. I was not able to speak to anyone. Condor staff just went AWOL. I ended up rebooking flights at my own expense using other companies so that I could make it on time to the funeral. When I called Condor after returning home to get a refund, Condor Customer service stone-walled me. They told me it would take 3 months (THREE MONTHS!!) for them to get back to me, and they refused to give me any status on my file. When I became insistent, the operator hung up on me mid sentence, not once, but twice. This means that hanging up on a customer is actually an acceptable policy with Condor Customer service. Do not use this company for any reason, even if they offer the cheapest fare. In case of a problem, they are organized to ensure that you will not see your money back.

Do not give Condor your money!!! They will grab it and leave you stranded! Because of a change initiated by the airline of the second leg of the trip I was denied boarding, Condor wouldn't take responsibility for the whole trip although they GOT PAID for the whole trip. I was told the only way I would be allowed on the plane was to pay for a brand new ticket for my mom and I. In what other industry do you get to keep the customer's money and demand to be paid again or you would deny them service??? Having lost the connecting flight I was forced to purchase an alternate trip at my own expense. I dealt with nasty customer service person in Germany who accused me of "not making an effort" to solve the situation. I provided a screenshot of the calls to the various airline companies involved - no use. The response they gave FlightHub's request for refund was that I was not entitled to reimbursement due to "no show". I provided copy of the airport parking receipt to expose their lie - no use.