3.6/10

    From 90 passenger reviews

    Bryan

    from Australia - January 22, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Booked this flight for my 73 year old mother who a month prior had had her knee replaced. Wheelchair assistance was booked for every leg of her UK to Melbourne flight. However, when she got to Pudong, China Eastern staff treated her like garbage for her 11 hour stopover in which she was given no assistance. Staff yawned in her face, turned their back on her and refused to look at paperwork confirming the wheelchair had been arranged. Apparently wheelchairs were only for security personnel?!? Even worse service was to follow with some mumbled email apology came a week later which was then ignored when I replied to it. Phones are never answered. Finally got a second email from someone a few weeks later, no idea who as they had no signature to their email, which ignored all the issues raised in the complaint and said “I’m sorry that we didn’t receive your service at the first time. It’s extremely inconvenient for your subsequent itinerary. Next time I come to Pudong, please email me in advance. I’ll let our regional manager come to protect you!” Oh, and also the Vegetarian meal on the flight was either fish or chicken.

    Michael

    from Australia - January 14, 2020

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Flight MU 736 Sydney to Shanghai on a B787 Dreamliner Economy Class with seating being 3,3,3 across. This was an overnight flight and heavily booked. The staff were quite friendly but the boarding procedure left a lot to be desired. Airlines that board passengers in the rear rows first make for a much better passenger experience, sadly this was not the case.
    Food service was somewhat haphazard with delivery of the bread roll occurring well after the meal was finished. As for the meal it was palatable, just!
    On our return flight to Australia it was just the same. I would not fly China Eastern again.
    Provided ear piece had the worst sound I have ever encountered.

    charlie

    from United Kingdom - December 6, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    China Eastern Airlines gave a really bad response when our flight was cancelled. None of the contact numbers including the 24 hour emergency number were responding, we have video evidence of this. They were rude and looked like they had a lack of training because they were unsure of what to do. I wouldn’t recommend China Eastern Airlines and would never fly with them again. I am a regular flyer and this by far has been the worst airline. To save yourself time, money and your own safety I would look at other airlines even if it means paying the extra little bit of money because you will regret it otherwise.

    Soeren Hjort

    from Denmark - November 6, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I was detained in China because a mistake by China Eastern Airlines. No access to water, food and internet for 11 hours. Over 500 USD lost because of China Eastern Airlines.

    I bought a ticket straight from your website and because you did not disclose a stop in Kunming. I was forced by Chinese policemen to stay in detention for 11 hours without water because they did not allow me to enter Kunming.

    I am requesting a refund of USD 254 that I paid for the ticket. Since you are inaccessible I will distribute reviews each day until the case has been shut to my support.

    I am a Danish national. China’s 24, 72 and 144 Hours transit visa program is broadly known, and I am eligible, but not when you change my ticket!

    Thus China would not enable me to enter in light of your stop in Kunming. The alleged non-stop trip with China Eastern Flight 2569 to Chiang Mai supposedly rescheduled to take on travelers some place in Kunming. Several Chinese police officers were inspected me for 11 hours. I was detained in the airport because China Eastern Airlines online tickets sales.

    Ben

    from New Zealand - August 18, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    China Eastern, You pay cheap believing it is just a good bargain but the reality is more complicated. The Airplanes are relatively new but the maintenance on board is very low.
    Broken USB plugs, broken control for the entertainment system, broken headphones jack, broken lock in the lavatory etc.
    Unlike other Asian airlines from Thailand, Hong Kong or Singapore which provides a superb service, CE provides very basic service, not to say rough… It is all very technical without any understanding of what service means. Don’t expect a smile or nice gesture, you won’t get it.
    One lovely thing is the free WIFI access on the flight, but don’t be happy just yet.. it is so restricted to western site that you can forget about Google, Facebook, Instagram, most messaging apps, Yahoo search etc.. it is Chinese and made for Chinese, for Chinese based sites it seems to be working just fine!
    Eventually, when I arrived at my destination, I’ve noticed major damage to my suitcase.
    I’ve reported the damage etc. 3 months passed and I haven’t got any compensation yet.
    China Eastern doesn’t respond on Facebook, on their website or to emails. They are practically not there. Dreadful service!!

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