2.7/10

    From 62 passenger reviews

    Chris

    from Canada - September 11, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Very Bad Airline Company. Not Worth the Hassle! They waste your time your money, No Consideration, they do not care about their customers. They Lied on their Mission and Vision Statements about Customers Being Top Priority. Refund takes 2 months, Cebu Pacific will cancel their flight without any reason Last minute. The Chat Bot will try it’s best so you do not get to talk to a real Live agent. The agent talks like a Bot, there’s no Voice Contact Hotline. Their service Sucks. Do Not waste your time and money with this Low Cost airline, You Have been Warned! I hope this company Goes Bankrupt for being a Terrible Airline with sub standard service!

    Alina

    from United Arab Emirates - July 26, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    It’s funny that you are so strict with check-ins when probably 90% of your flights are always delayed. Silay Airport is such a small airport for you not to consider a late check-in when it would only take what, 2 minutes to go from check-in to the boarding gate, to think the airplane just stayed there in the airport for the next 30 minutes. We were only some 5 minutes beyond check-in, would it bankrupt the company to show a bit of consideration? Your staff at the Silay Airport are nothing but upscaled cashiers, only trained to repeatedly offer a rebooking. They lack proper judgement and definitely proper customer service training… THE SUPERVISOR INCLUDED. This is probably the worst airline in the entire world — DO NOT BOOK A FLIGHT HERE.

    Al

    from United States - March 12, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Cebu Pacific’s travel insurance is a sham, a waste of money. The coverage says it includes cancellation due to the death of a family member, but they did everything the could to avoid reimbursement, when my father died in December of 2019. When he died on the day after Christmas, 2019, I canceled my planned travel (which was supposed to start the very next day), including all my flights. Cebu Pacific then said that because I canceled my flights, I had canceled my travel insurance, and they refused to reimburse me. More confusing was that after my initial claim request, Cebu Pacific asked me for personal information, a death certificate for my father, my own birth certificate to establish our relationship, and my trip information for that trip, including flights not on Cebu Pacific itself. I provided all of this, but then I was told they were refusing to reimburse their flights. I have every reason to believe that Cebu Pacific will exercise every possible way to avoid reimbursing a travel insurance claim, regardless of the reason, or the proof/documentation the customer provides.

    Bryan

    from United States - December 14, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    They made me chrck a small suitcase that weighed 12Kg’s when there is no reason to. Flight was not full.
    I sat on the airplane and told them 3 times that my bag was not being loaded, as I watched it sitting on the loading carts outside the plane. They didn’t listen to me at all. And my bag obviously never arrived.

    Michael

    from United States - December 1, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I fly but NOT BY CHOICE!
    Dirt cheap airline. In the Philippines, they are the most available. Within the region, they usually have cheaper prices
    1. Beware using the website. Most add- ons are automatic UNTIL you manually decline.
    2. Flight delays the norm. Terrible communication to passengers.
    3. Gate areas often look like “homeless shelters.”
    4. Crew behavior very lax, often unprofessional. They know its a “cheap alternative.” You will see crew members yelling casual conversations across aisles. I assume overworked, often forget passenger requests.
    5. Food:Cups of Ramen, soda.
    6. Baggage.Zero tolerance.They often weigh carry on while you are in que and a second time at check in counter! Since they staff “bare bones” expect bags to be late.
    7. No one to complain to. Missed flights, etc. Very hard to find someone of authority. They keep their offices hidden. “Supervisors” are lowest level, and have no authority.
    8. “If you don’t like it, just sue me!” Historically they have many aeronautical and consumer violations in the Philippines. They know you have very little legal recourse. That’s how they make their money!

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