2.8/10

    From 60 passenger reviews

    Al

    from United States - March 12, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Cebu Pacific’s travel insurance is a sham, a waste of money. The coverage says it includes cancellation due to the death of a family member, but they did everything the could to avoid reimbursement, when my father died in December of 2019. When he died on the day after Christmas, 2019, I canceled my planned travel (which was supposed to start the very next day), including all my flights. Cebu Pacific then said that because I canceled my flights, I had canceled my travel insurance, and they refused to reimburse me. More confusing was that after my initial claim request, Cebu Pacific asked me for personal information, a death certificate for my father, my own birth certificate to establish our relationship, and my trip information for that trip, including flights not on Cebu Pacific itself. I provided all of this, but then I was told they were refusing to reimburse their flights. I have every reason to believe that Cebu Pacific will exercise every possible way to avoid reimbursing a travel insurance claim, regardless of the reason, or the proof/documentation the customer provides.

    Bryan

    from United States - December 14, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    They made me chrck a small suitcase that weighed 12Kg’s when there is no reason to. Flight was not full.
    I sat on the airplane and told them 3 times that my bag was not being loaded, as I watched it sitting on the loading carts outside the plane. They didn’t listen to me at all. And my bag obviously never arrived.

    Michael

    from United States - December 1, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I fly but NOT BY CHOICE!
    Dirt cheap airline. In the Philippines, they are the most available. Within the region, they usually have cheaper prices
    1. Beware using the website. Most add- ons are automatic UNTIL you manually decline.
    2. Flight delays the norm. Terrible communication to passengers.
    3. Gate areas often look like “homeless shelters.”
    4. Crew behavior very lax, often unprofessional. They know its a “cheap alternative.” You will see crew members yelling casual conversations across aisles. I assume overworked, often forget passenger requests.
    5. Food:Cups of Ramen, soda.
    6. Baggage.Zero tolerance.They often weigh carry on while you are in que and a second time at check in counter! Since they staff “bare bones” expect bags to be late.
    7. No one to complain to. Missed flights, etc. Very hard to find someone of authority. They keep their offices hidden. “Supervisors” are lowest level, and have no authority.
    8. “If you don’t like it, just sue me!” Historically they have many aeronautical and consumer violations in the Philippines. They know you have very little legal recourse. That’s how they make their money!

    Nicolas

    from Belgium - April 10, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airline ever. Always late, no explanation, they inform you at the last minutes, make people.miss their connection and they just don’t care. Manager lies, say flight are full which is not the case..

    Already 4h delays and still waiting!!

    Avoid this company otherwise they will never learn their lessons.

    Unfortunately it is Asia so no compensation for delay or anything

    Kenwin

    from Japan - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Flight SJ 568 was the most horrible of flights I have ever experienced, In the more than 1 million miles.of flights.

    First of all CEBU PACIFIC have this horrible habit of waiting for the very last minute to notify their passengers of flight delay. Flight SJ 568 was suppose to leave Cebu at 10:35 am July 27. Your staff knew or should have known that if at 9:30 that flight is still on the ground in Manila that an ETD of 10:30 am is impossible. Yet it was .after I made an inquiry that I learned”‹ of the delay, that was followed by an announcement at 10:15 am.

    Then, we left the gate 11:35 am only to return to the gate for a medical emergency. No problem there,.I understand.

    Finally we became airborne 12:40 pm only to encounter another medical emergency.on arrival in Manila. This particular event was handled so poorly that it brings to mind the question of what if this was a cabin wide emergency?

    First of all, at no time did the crew on SJ 568 make any mention whatsoever to passengers with connecting flights. Not one word. Second, without regard to the triple delays getting out of Cebu, we were asked to remain seated so that the medical team.waiting outside could enter the cabin

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