Cathay Pacific

Cathay cancelled and rebooked our flights 4 times, so now we have to fly another airline to be at a family wedding. No response from customer support when emilaing, calling or Whatsapp number.
Very poor service.

The airline cabin was clean and the seat looked new and was very comfortable. Check-in was fast and the service staff were really nice and helpful. Food on board was amazing as well as the inflight entertainment. The overall was excellent and it is one of the best airlines and would recommend it to all!

CATHAY PACIFIC HIGHLY RECOMENDED !EXCELLENT AIRLINE
ME and my wife recently flew from Toronto to Mumbai VIA HONG KONG with this wonderful airline. We were served extremely well through out the journey . We both are seniors and have used wheel chair to enable us to assist during travel . Our discovery with CATHAY PACIFIC airline was unique in the way we were served by compassionate kind and extremely helpful staff. Even the air hostess and steward on board were prompt efficient and worked hard to provide us NOURISHMENTS and snacks in between meals as we take medications and my wife has diabetes requiring her to eat frequent short snacks . The ground staff at all airports crew of Cathay pacific all truly amazingly out perform their duties. We are extremely grateful and will frequently use your airlines and surely recommend to all friends and relatives as we have experienced exceptionally great 5 star quality service .Thank you CATHAY PACIFIC TEAM for being punctual on flight and serving us with that infectious smile. APPRECIATE SINCERELY DINKAR SOUKUR AND wife SAVITA SOUKUR

I recently had very bad experience when I was booking my flights via their website and customer service centre. Although my credit card was charged via the online booking I was not able to issue the tickets through their website. When I contacted their customer service centre I got different answers and no help was provided to honour the price I had booked my tickets for through their website. This was my worst customer service experience in my life. I spoke to different customer service agent during the period 5 August to 12 August spending hours to resolve the issue but nobody was able to help me. Hence, I decided to go to the travel agent.

When I went to travel agent after having frustrating experience with the airline, they were able to provide me better price for the same journey. I tried to lodge a complaint through Cathay Pacific website and I kept getting this error message “responsive_common_server-side-errors_err_feedback_001”

This is the worst airline in the world.

Cathay’s customer service attitude and its business ethic during the COVID crisis are appalling. They coldly kicked a heavily pregnant woman out of the flight with no alternative remedy and separated her from her disabled mother without taking any responsibility.

The CS said the earliest next flight for me is 2 September, way pass my 36-week of pregnancy. This is either a lie or an act of negligent. I found out later that other Cathey passengers who got bumped off their flights after my case got offered flights much earlier than this, even as early as 11 August.