5.9/10

    From 190 passenger reviews

    Priyanka

    from India - June 11, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I was traveling from jfk to ccu via Hong Kong 2 days back.
    First to start with my luggage was man handled and the holder was taken off. I do not even want to get into on what all was damaged in the luggage. My bag was of 200$ and it was an extra luggge for which I paid 220$. After looking at the bag and the inside objects I wonder why did I pay. I should have left it there. I have pictures of that but not sure how to upload it. Secondly the leg from hk to ccu was Cathay dragon, the air hostess was so lazy that inspite of asking for water for 4-5 times I still did not get it.

    Jeff

    from Australia - May 5, 2019

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Sadly I did not have a good experience in a recent trip to and from Hong Kong.
    1/ the flight was delayed 7+ hours without explanation, resulting in us cancelling our long-arranged dinner reservation and losing an afternoon’s vacation time. We later found the delay was caused by crew illness. No compensation was offered.
    2/ the check-in staff were unsympathetic and unhelpful when I pleaded for my wife and I to be given adjacent seats. Luckily one of the ground crew was much more responsive after more pleading and was eventually able to assist, but the whole process left a sour taste…
    3/ the food quality on the flight was, at times, quite awful. A bowl of boiled, unseasoned pasta does not constitute a decent dinner! Following our arrival home, my wife and I both had food poisoning; the only thing we ate in common was the airline food!
    I have flown with Cathay Pacific previously and each time the flights have been delayed; this was the worst. I am afraid to say I will avoid flying with this carrier again.

    Avdhesh

    from India - May 5, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Pathetic …. Pathetic…… Pathetic
    This airline is no longer a top (even in 50)because of so many reasons
    1 crew behavior at boarding gate
    2 crew behavior inside aircraft
    3.Economy class seats
    4.in flight service( you keep asking for water they done bother )
    5.everything is in bad shape with Cathay

    I have used Cathay in 2017 ,since then it change drastically and now it will be come worst airline in some time.

    Rose

    from - January 23, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This Airline Knows how to torture and insult their customer Tried to give us some physical conforms, My husband and I spent $15,690 for a business class return ticket – the economy class would be only $5,000. but I have paid extra $10,000 brought extra mental and physical stress for 9 hour 45 Mins. We have to literally sit next to the toilets. My arm can reach the door of the toilet while I was seated I was closer to the toilet than to the TV. Both toilet doors were facing to the seats of me and my husband. the toilet doors have fully occupied my left side and the right side of my husband’s seat. there were 38 passages in the business class with 3 toilets, if everyone uses toilet 4 times during 9 hours and 45 mins fly, and each time 8 mins; that means each toilet will be used 5 times per hour, and it will be occupied 40 mins every hour. While I was trying to eat my appetizer, the toilet door were opened 6 times, and an old lady – who was accompanied by a nurse, had to keep the toilet door wide open – god knows how long it had been opened. I knew it was likely i would vomit, so I had to move myself to the economy class …. I was told by number of crew members, they have been consistently submit customers complaint to the head office but the airline doesn’t care about this, they just try to sale much space as possible, although they have acknowledged that 2 seat should never exist. Today, I have received a letter from the Customer Relations Executive of this airline, WOW, Great, they offer me USD50 in service vouchers with 9 conditions of use!!!!!

    Jay

    from United Kingdom - January 21, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    LHR-DPS via HKG. Outstanding service from the ground to the air. Check in was efficient, ground staff were courteous, professional and friendly. Requested for extra leg room and was given without any hesitance. As oneworld Sapphires, we were able to access CX lounges in LHR and HKG so we ended up in the Pier Business Class lounge which had everything you need. Food served on board was great. IFE selection was endless. Overall, the best airline option to Asia.

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