5.1/10

    From 17 passenger reviews

    Ashwyn

    from Australia - April 22, 2020

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I Understand why it is nicknamed scare asia…

    Maira

    from Kazakhstan - March 19, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I have not even flown with AirAsia KL-AVV and back, but I would certainly NOT recommend using this airline. They are very dodgy from the minute you choose to book with them to the minute the life circumstances force you to make changes to your initial plans. Absolutely unavailable unreachable and non-existent customer service – email addresses are invalid and send automatic NO-REPLY notifications, robot chats do not make any sense stealing all your energy and time, with absolute “0” result like “Oops, something went wrong” !!!
    People, for your own sake, PLEASE DO NOT fly with AirAsia. NEVER. EVER.
    Do not get fooled into cheap flights. You will end up paying MUCH MORE – whether be it money or your health due to the stress they cause, or both actually…
    AirAsia, let your business be treated the same way you treat your customers!

    Maira

    from Kazakhstan - March 19, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I express my deepest dissatisfaction with the availability of AirAsia customer service.
    AirAsia is unimaginably obtuse, blind and completely irresponsible in the light of the recent global pandemic situation/ force majeure. Or they choose to be so to greedily profit from the losses of their clients.
    My flight is in 2 days, however, the local government officially restricted all citizens to travel. However, to my greatest disappointment, all my attempts to cancel and refund my flight via Malaysia failed. It is impossible to reach them, which shows fear of any feedback because they realize how atrocious their customer service is! As I tried to clarify, there was no way of actually reaching them – all ways of communication are unavailable, robot-chats which, after wasting a lot of time, do not help.
    I ask for the following:
    1. Refund my tickets due to the global pandemic.

    2. Provide the valid email address and an actual human being/ real active call center to communicate on cancellation/refund.

    3. Update website: crystal clear options when purchasing tickets: not attracting people with cheap flights, and then paying double for baggage, meals…

    Regrettably your customer

    Samir

    from Australia - February 5, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I would not recommend this airline to friends to travel with. The price may look affordable but the service is really bad, let not talk about the uncomfortable of the seats which into my opinion, and with no offence, only the sort and small people can sit on. flew from Melbourne to Kuala lumpur, it was the first with Air Asia, and it is gonna be the last.

    Jason

    from Australia - January 4, 2018

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    First time flying with AirAsia to KL and cant fault them, was great service and the food was fine. The stewards were friendly and i sat in the adults only area and it was nice and quiet. The flight going over to KL was early and the return was on time so had no problems. Would definitely fly Air Asia again

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