5.6/10

    From 14 passenger reviews

    Samir

    from Australia - February 5, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I would not recommend this airline to friends to travel with. The price may look affordable but the service is really bad, let not talk about the uncomfortable of the seats which into my opinion, and with no offence, only the sort and small people can sit on. flew from Melbourne to Kuala lumpur, it was the first with Air Asia, and it is gonna be the last.

    Jason

    from Australia - January 4, 2018

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    First time flying with AirAsia to KL and cant fault them, was great service and the food was fine. The stewards were friendly and i sat in the adults only area and it was nice and quiet. The flight going over to KL was early and the return was on time so had no problems. Would definitely fly Air Asia again

    Naysh

    from New Zealand - December 16, 2017

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Oh my gosh this is totally the worst air service provider I have ever had. From start to finish top to bottom PLEASE people think before you book with this airline. The air hostess’s are so rude, numb and unpleasant. Even at the check in counter totally rude and obnoxious!! What use is looking all glamorous in a uniform if you have the personality and attitude of a wet rag. I would advise the ladies take a extended course on how to be the best air hostess by following the standards of Emirates!! Emirates is the best and always will be. Air Asia Never ever again!!

    Andre

    from Brazil - April 1, 2017

    Flew Economy

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    SIN-KUL-KBR;KUL-KBV; First time flying air asia, my friends asked me if I loved my life, but air asia were pretty fine, you get what you pay for so I had to lose one flight because they refused to change it even when I offered to pay the rebooking, they say if you don’t change at least 24 hours before you can’t do it anymore, take or leave it on other words. Planes were new and crew young as well! check-in in singapore can be a pain because staff are very unhelpful and don’t use logical thinking. When in asia would fly them again.

    Mark

    from Australia - November 9, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I flew to Kuala Lumpur from Sydney in October for the MotoGP as I have done the last few years. I usually fly Malaysian airlines which have been fine. This year I couldn’t resist the cheap airfare being offered by AirAsia. After paying my fare I looked on line at the awful reviews of this airline and thought I had made an a dreadful mistake. However I must say I have been pleasantly surprised! They were on time. staff were friendly. I bought water and food on board which was fairly priced and tasty. All in all a pleasant experience I would definitely fly them again. No problems at all.

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