AirAsia Indonesia

I have travelled with Air Asia many times and normally i am quite pleased with the service. However, i booked my parents a Premium Flex flight from Darwin to Denpasar for Sunday September 11, 2016 with consideration of my mum is in wheelchair and i was hoping with choosing premium flex it will make their trip much more easier.
Unfortunately they had unpleasant experience. This has been very very dissapointing for me, and I really want to know what your respond is.
As mentioned in premium flex benefit is to have express baggage/ priority baggage collection at check out, this did not happen. And my elderly parents both in the 70s was left standing and waiting to collect their own luggage with no assistant from any Airasia staff.
I paid an extra $36 per fare for this service and it did not happen. I further attempted to book red carpet so they will have assistant to and off the plane but the Airasia website was not clear and i cannot see the function.
Further to this i am very dissatisfied with the service as I paid for the service that I did not receive.
Due to this i will probably never fly with airasia again and i will not recommend premium flex to anyone booking a flight!!

Very friendly crew, comfortable seats, decent service for a budget carrier, good food selection. I always fly with a book so the lack of screen entertainment is not an issue for me.

Dear Air Asia,

Here, I would like to post a complain on how terrible your service was.

We bought some promotional tickets to fly from Kuala Lumpur to Surabaya (return) from last year. During that period, we have got at least 4 emails from Air Asia telling us that our flight were re-scheduled, both for KL-SUB and SUB-KL.

To make things worse, on the day when we were supposed to fly from KL-SUB, the flight was again rescheduled from 19:20 to 21:25 without further notice. It’s terribly troublesome as some of us have reached the airport with schedule to accommodate the flight on 19:20. This caused us to wait hours before we were able to fly. Its, honestly, a waste of time and energy. We could have used our time to do something more useful instead of waiting in the airport.

Not enough to make our flight miserable, again Air Asia sent us emails telling that our flight number has changed from QZ to XT. Yes, the time was the same, but the fact that the flight number was changed was quite confusing to us at first since we kept on updating our flight details in our own note that we have prepared quite a long time to plan for this trip.

I purchased a flight for 3 passengers from Denpasar to Perth back in June/July 2015. But due to the volcanic ash my flight to Denpasar a week earlier was cancelled and I was unable to get to Denpasar for my Holiday. I called Air Asia Indonesia a week before my flight and told them of the situation and informed them I would not be able to take the flight from Denpasar to Perth and I requested a refund. They asked me to lodge a reimbursement request online. A week later the refused to refund my money. My girl friend caught the flight we were booked on and Air Asia resold my seats to other passengers and still refused to repay me. I’m disappointed with Air Asia Indonesia.

EDITORS COMMENT: That’s pretty poor of them… you’re definitely entitled to get your taxes reimbursed so follow that up – it wont be much but it’s something.

Not worth the risk.
Flew KLIA to Bali , return. Both flights with a 2h delay , on the 2nd one almost lost my long haul flight.
My advice, dont fly with this company.