Air Niugini

I have been travelling with Air Nuigini for the past fourteen years and whilst over this time I have had my spite of grievences I have to commend them on the vast improvements that have been made particularly in the past two years. Service both on ground in in flight has greatly improved, as has the food. Recently I travelled from Port Moresby to Nadi with my husband and children and had a great flight experience. This however could not be said for our return flight from Nadi to Brisbane with Fiji Airlines which was absolutley apaulling. They should take a leaf out of Air Nuigins book and learn a thing or two. Well done Air Nuigini.

I was flying from Popondetta to Brisbane via Port Moresby using Air Niugini as i have dine wvery month for the last 2 years. The first flight (Dash-8) was delayed. When I arrived in Port Moresby I was not allowed to check in for my flight to Brisbane even though there was 1 hour before departure and I was assured when in Popondetta that I would be allowed to board the flight. Air Niugini instead booked me in a flight to Cairns and said that someone would be waiting to assist me with a connecting flight to Brisbane. When I got to Cairns all Air Niugini staff had gone home. I was stuck in a town I had never been to, without accommodation and without a connecting flight. I then rang Air Niugini Australia for assistance and was yelled at by the Australian National Manager . She somehow told me it was my fault. This was not the first time Air Niugini had avoided responsibility for stuffing up my flights, but it will be the last. I have prevoiusly had items stolen from my baggage which was locked and several packages marked ‘fragile’ have been broken. I have since booked all flights for myself and my employees through Virgin Australia and Airlines PNG and have not had any problems. I would not recommend Air Niugini to my worst enemy.