Air Mauritius

Worst customer service of any airline I have ever flown — and I fly every month. They cancel flights all the time because of poor sales, forcing customers to fly on the following day. They provide you with no compensation for this, even though I had to stay in Mauritius for an extra day with my partner. When I asked them to reimburse me for food and hotel, they refused.

Also, the plane was quite old and decrepit looking. When I checked, I found out that the average planes they use are 27 years old! You are really risking your life by flying with Air Mauritius. Don’t do it.

i wanted to give feedback of one of your executive . he talk with me very rudely , when i called customer care number regarding my rescheduled flight . i asked for compensation as i already booked my land package . and and my whole day is wasted. he talk with me very rudely . this is the way you talk to your customers. rubbish ..

Flew Air Mauritius Perth Kenya and return. Unfortunatly my wife was taken seriously ill on the flight home and I would like to congratulate the airline on the way they dealt with the situation in calm, efficient and caring way. The ambbulance was waiting when we arrived and ground staff completed a smooth and quick transfer. Apart from this incident the flight was good, boarding well organized ,flightbcrew attentive and meals of a reasonable standard. The only down side was the out of date entertainment system with all films starting at a commont time and poor selection.

Delay with mechanical problems from Mauritius to Perth. Parents were stranded due to poor service. Parents stayed in Perth overnight because HO in Mauritius were unable to be clear and concise in delivering information or making decisions.
I lodged a couple of complaints to their office and received a measured response where they were very quick to pat themselves on the back for job well done.
To date this issue is not resolved.
Thinking of going to VCAT in the next few weeks.
Watch this space… it will be called “Spotlight on Air Mauritius”.
I have travelled over a dozens of time with them and service has not improved in that time and I am justified because I was promised a call and so far both call & emails are being ignored.
They forget that they exist because of our patronage.

When coming it was good
But return bad experience my flight got cancel not good without prior they told not fair
Give me compensation n update my seat