from - July 27, 2018
Flew Economy Class
i wanted to give feedback of one of your executive . he talk with me very rudely , when i called customer care number regarding my rescheduled flight . i asked for compensation as i already booked my land package . and and my whole day is wasted. he talk with me very rudely . this is the way you talk to your customers. rubbish ..
from Australia - September 22, 2017
Flew Economy Class
Flew Air Mauritius Perth Kenya and return. Unfortunatly my wife was taken seriously ill on the flight home and I would like to congratulate the airline on the way they dealt with the situation in calm, efficient and caring way. The ambbulance was waiting when we arrived and ground staff completed a smooth and quick transfer. Apart from this incident the flight was good, boarding well organized ,flightbcrew attentive and meals of a reasonable standard. The only down side was the out of date entertainment system with all films starting at a commont time and poor selection.
from Australia - July 19, 2017
Delay with mechanical problems from Mauritius to Perth. Parents were stranded due to poor service. Parents stayed in Perth overnight because HO in Mauritius were unable to be clear and concise in delivering information or making decisions.
I lodged a couple of complaints to their office and received a measured response where they were very quick to pat themselves on the back for job well done.
To date this issue is not resolved.
Thinking of going to VCAT in the next few weeks.
Watch this space… it will be called “Spotlight on Air Mauritius”.
I have travelled over a dozens of time with them and service has not improved in that time and I am justified because I was promised a call and so far both call & emails are being ignored.
They forget that they exist because of our patronage.
from India - July 13, 2017
When coming it was good
But return bad experience my flight got cancel not good without prior they told not fair
Give me compensation n update my seat
from United Kingdom - May 25, 2017
Drunk passenger and crew kept on giving alchohol.