4.7/10

    From 107 passenger reviews

    Anjy

    from United Kingdom - June 21, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I flew two weeks ago, and my bag never arrived. This has never happened to me with any other airline, and I have travelled with many from BA and Emirates to Ryanair (another Irish airline).

    And even though most of my belongings were in the bag because I was traveling for a university exchange, the worst part is the fact I have not heard back from the airline. Not once!

    I have emailed and they have not even acknowledged receipt. Myself, both my parents and several other relatives have been calling for the past two weeks, all going through the proper process and leaving voice mail and still nothing at all.
    This must have been one of the most distressing experiences of my life.

    Do bags get lost? Yes, mistakes are made. But that doesn’t mean I should not be able to reach the airline for two weeks, especially after I was told my bags would be with me within 24 hours of logging them as missing.

    Having to put my entire family through this anxiety inducing experience honestly pains me.

    The service has been unacceptable and honestly a very nasty, traumatic experience to face, especially as a student.

    Matthew

    from United States - July 8, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    They offered a steal of a deal during the pandemic. I knew I was gambling on most of the ticket fee, since it wasn’t refundable, and I ended up having to cancel because hotels weren’t open in Dublin at the time. They still owed me the $80 refund of the government fee.

    Aer Lingus claimed they had ‘unprecedented volumes’ and were overwhelmed. If they had half a brain they’d know that by offering all these flash sales during a pandemic they’d need to be able to handle cancellations and rebookings.

    I emailed them 3 times, no response. Six weeks later and no refund. Needless to say, I’ll never give them any more of my money.

    Viktoria

    from Netherlands - August 27, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Although there was a huge queue for the passport control at Amsterdam Airport and had to spend 45 minutes in security lines, I managed to get to the gate 15 minutes before departure time, but the assistant didn’t let me on board, as the door was already closed even though people were stuck at airport control. They ruined my birthday weekend with my family.
    Totally inhuman treatment and they refuse to give any refund, the customer service is not available during weekends and during weekdays after 20 minutes waiting time they hang up if they receive a complaint.
    WORST company ever!!!

    CHANTAL

    from Ireland - June 27, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Aer lingus you are the worst air line I have ever dealt with and should be embarrassed of your customer service.Not only is your airport lounge pathetic but you guys lost my luggage and nobody appears to take accountability. I been missing my luggage for the past 10 days called several times(DUBEI54186). Wasting money and time. Just to be lied to and been accused of lying which makes me extremely angry. Was promised that my luggage would be delivered on Saturday(22.06). Was promised three supervisor call backs and nobody feels responsible. also the airport lounge is terrible. DonΒ΄t go there. Waste of money!!

    Michele

    from United States - April 7, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Extraordinary! I was one of the thousands that had been stranded by WOW airlines abroad. A lot of articles suggested Icelandair, they had you open a case, send all your personal information to prove you had paid already & told you to call to get a discounted rate as a rescue fair (the fair provided to me would have caused me to miss my flight within the states back home and been more than I could purchase for a normal flight on the open market through other carriers). I called Aer Lingus (https://www.aerlingus.com/html/home.html) and asked if they were giving discounted rates, they were sympathetic, got me on a flight I needed not to miss my instate flight back home and gave me a discount with out jumping through hoops. They really were there for the stranded Americans abroad. And, I flew on 4 different carriers during my travel trip abroad and they were absolutely the BEST! I had a very comfortable almost 8hour flight from Dublin Airport to Newark International Airport. I highly recommend this carrier! Go Aer Lingus!

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