4.8/10

    From 102 passenger reviews

    Breandan

    from Ireland - March 9, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Booked return flights from Dublin (DUB) to Denver, via Chicago (ORD) with Aer Lingus. Flew Aer Lingus Dublin-Chicago and partner airline (UA) for internal US flights. On arrival in ORD, T5, had to transfer to T1 (monorail out of service, bus transfer only) but on arrival in T1 was informed that my connecting flight had been cancelled – no warning, no email, no text, nothing! Very friendly UA staff had no other flight to offer but arranged alternative AA flight for me much later that evening, but now had to go to T3!! Turns out, our bags got to Denver 3 or 4 hours before we did – how did that happen?!?!!
    When returning home, the ORD to DUB flight was delayed 4 hours, again, no contact from Aer Lingus, no explanation.
    I wrote to Aer Lingus (both email and post) 7 times – not as much as an acknowledgement, no explanation, no apology and absolutely no compensation! Dreadful service.

    David

    from - September 10, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The check in and flight itself was good. On time and reasonable. I am a cyclist and scientist and traveling for conference and training. I booked and paid for a bicycle. However, on return my bicycle carry box was damaged externally. I have had no offer of acceptance/not of liability, letter etc. When home (Glasgow), the bike frame had be damaged, which would have required a heavy force e.g. dropped form back of plane, heavy baggage dumped on top etc. The frame was unridable and needed replacing. I fly about 40 flights a year and have done for over 5 years with bike in this format with zero issues (mainly Air New Zealand and other Star Alliance carriers). OK. so occasionally some handling error may occur, this is life. However, I called, wrote, filled out online forms as recommended by AerLIngus. Replies were short and noted “please wait out team is reviewing it”. I followed up 9 times over 2 months and still no response. I have now moved to my travel insurer for recovery of damage costs. Aer Lingus’ baggage-ralated customer services is appalling 0.5 out of 10. It left a very sour taste and I would not travel Aer Lingus again nor can recommend this airline. If you do value your baggage and must travel with this poor airline, ensure you have it fully insured. reading other comments here, the airline has a baggage handling issue to sort out. Cheers.

    Emily

    from Ireland - June 1, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This was my first time flying with Aer Lingus. I have flown on many airlines all over the world and this flight was one of the worst flights have ever experienced. On both legs of the flight the staff were rude, and on my first leg of the flight the plane itself was obviously not well maintained. It was dirty, my seat did not recline, and weirdest of all there was a gaping hole in between my seat and the window – which dropped down into the pit of the plane. If you make the mistake of falling asleep and your phone dropping from your lap to the floor as I did, you can lose your phone into the gaping hole in the airplane. I tried calling their customer service to explain the situation and they all spoke to me like I was an idiot and just repeated that they were not responsible for my lost property, then finally directed me toward an online lost item submission form…which yielded the same answer. I recommend avoiding this airline at all costs.

    Navya

    from United Kingdom - May 31, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I fly 3+ times a year internationally and this was my first time flying Aer Lingus. The transatlantic flight from Seattle to Dublin was delayed, awfully dirty and the seats wouldn’t recline. The staff was impolite. The domestic flight from Dublin to Birmingham was worse; the management was a mess. As I was getting through security, the airline updated the monitors that the flight had left, whereas they hadn’t even started boarding. Thee were always unaccessible whenever I reached out. This flight was cheap and the food (on the transatlantic carrier only) was good but the pros are not worth the hassle. I would recommend finding a better airline. Their organization is a mess and they are unreliable. You get what you pay for. If you do decide to fly through them, get travel insurance and cover your bases. Good luck!

    Kathy

    from United States - January 25, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Don’t fly with them if you can avoid it. Horrible experience with Aer Lingus. I have flown with them 4x and the first 3 were great. I noticed a decline in their service and appearance of the plane. The plane was dirty and old, and the attendants were snooty and could hardly bother themselves to help you. My trip that I was planning for 6 mos with my daughters was cut short by a day because my flight was cancelled due to mechanical errors. We were able to get on a flight for the next day, but I lost $400 on hotel rooms for the night we lost. And they will do nothing about it. They rejected my claims. So you will be taking a chance on anything pre-paid and your flight does not take off when it was scheduled

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