Aer Lingus

Where do I even start the rant from? The leg space in standard seats were designed for dwarfs I think. Staff is very unfriendly. Can’t count how many times I was woken up by staff and their trolleys hitting random body parts while sleeping (and it’s extremely hard for me to fall asleep on plane). They’re not there to ensure your comfort. They’re rude and feels like they do you a favour every time you ask for something. The food is a joke, my 12 year old can cook a better dinner, disgusting, gives you terrible gas. Do not choose this airline, there are much better ones, with free wi fi too. Thank you NOT aer lingus

I missed my flight from AMS Amsterdam to DUB Dublin because I could not get my boarding pass unless I stood in line at the Check-in/Ticket Counter. The real problems were the Kiosks available for passengers who can print their own boarding passes did not have the Aer Lingus app and there was only ONE PERSON at the Check-in/Ticket Counter, with a line of passengers that was very long, and I had arrived nearly 3 hours before my flight was scheduled to depart. I missed my flight, came back to the Check-in/Ticket Counter and there was no one there. Aer Lingus basically made me miss my flight then abandoned me at an airport in a foreign country. Two AMS representatives got me over to SwissPort which is affiliated with Aer Lingus. SwissPort got me on another flight to get home to LAX Los Angeles. I was on my feet for 8 hours during this whole ordeal and got home very late. I found out later that Aer Lingus has a reputation for passengers missing flights, small staff of employees at many locations, and NOT GIVING A DAMN about their passengers. I strongly advise: Stay away from Aer Lingus!

I missed my flight from AMS in Amsterdam to DUB Dublin because I could not get my boarding pass unless I stood in line at the Check-in/Ticket Counter. The real problems were the Kiosks available for passengers who can print their own boarding passes did not have the Aer Lingus app and there was only ONE PERSON at the Check-in/Ticket Counter, with a line of passengers that was very long, and I had arrived nearly 3 hours before my flight was scheduled to depart. I missed my flight, came back to the Check-in/Ticket Counter and there was no one there. Aer Lingus basically made me miss my flight then abandoned me at an airport in a foreign country. Two AMS representatives got me over to SwissPort which is affiliated with Aer Lingus. SwissPort got me on another flight to get home to LAX Los Angeles. I was on my feet for 8 hours during this whole ordeal. I found out later that Aer Lingus has a reputation for passengers missing flights, small staff of employees at many locations, and NOT GIVING A DAMN about their passengers. I strongly advise: Stay away from Aer Lingus!

I flew two weeks ago, and my bag never arrived. This has never happened to me with any other airline, and I have travelled with many from BA and Emirates to Ryanair (another Irish airline).

And even though most of my belongings were in the bag because I was traveling for a university exchange, the worst part is the fact I have not heard back from the airline. Not once!

I have emailed and they have not even acknowledged receipt. Myself, both my parents and several other relatives have been calling for the past two weeks, all going through the proper process and leaving voice mail and still nothing at all.
This must have been one of the most distressing experiences of my life.

Do bags get lost? Yes, mistakes are made. But that doesn’t mean I should not be able to reach the airline for two weeks, especially after I was told my bags would be with me within 24 hours of logging them as missing.

Having to put my entire family through this anxiety inducing experience honestly pains me.

The service has been unacceptable and honestly a very nasty, traumatic experience to face, especially as a student.

They offered a steal of a deal during the pandemic. I knew I was gambling on most of the ticket fee, since it wasn’t refundable, and I ended up having to cancel because hotels weren’t open in Dublin at the time. They still owed me the $80 refund of the government fee.

Aer Lingus claimed they had ‘unprecedented volumes’ and were overwhelmed. If they had half a brain they’d know that by offering all these flash sales during a pandemic they’d need to be able to handle cancellations and rebookings.

I emailed them 3 times, no response. Six weeks later and no refund. Needless to say, I’ll never give them any more of my money.