4.8/10

    From 105 passenger reviews

    Viktoria

    from Netherlands - August 27, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Although there was a huge queue for the passport control at Amsterdam Airport and had to spend 45 minutes in security lines, I managed to get to the gate 15 minutes before departure time, but the assistant didn’t let me on board, as the door was already closed even though people were stuck at airport control. They ruined my birthday weekend with my family.
    Totally inhuman treatment and they refuse to give any refund, the customer service is not available during weekends and during weekdays after 20 minutes waiting time they hang up if they receive a complaint.
    WORST company ever!!!

    CHANTAL

    from Ireland - June 27, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Aer lingus you are the worst air line I have ever dealt with and should be embarrassed of your customer service.Not only is your airport lounge pathetic but you guys lost my luggage and nobody appears to take accountability. I been missing my luggage for the past 10 days called several times(DUBEI54186). Wasting money and time. Just to be lied to and been accused of lying which makes me extremely angry. Was promised that my luggage would be delivered on Saturday(22.06). Was promised three supervisor call backs and nobody feels responsible. also the airport lounge is terrible. Don´t go there. Waste of money!!

    Michele

    from United States - April 7, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Extraordinary! I was one of the thousands that had been stranded by WOW airlines abroad. A lot of articles suggested Icelandair, they had you open a case, send all your personal information to prove you had paid already & told you to call to get a discounted rate as a rescue fair (the fair provided to me would have caused me to miss my flight within the states back home and been more than I could purchase for a normal flight on the open market through other carriers). I called Aer Lingus (https://www.aerlingus.com/html/home.html) and asked if they were giving discounted rates, they were sympathetic, got me on a flight I needed not to miss my instate flight back home and gave me a discount with out jumping through hoops. They really were there for the stranded Americans abroad. And, I flew on 4 different carriers during my travel trip abroad and they were absolutely the BEST! I had a very comfortable almost 8hour flight from Dublin Airport to Newark International Airport. I highly recommend this carrier! Go Aer Lingus!

    Breandan

    from Ireland - March 9, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Booked return flights from Dublin (DUB) to Denver, via Chicago (ORD) with Aer Lingus. Flew Aer Lingus Dublin-Chicago and partner airline (UA) for internal US flights. On arrival in ORD, T5, had to transfer to T1 (monorail out of service, bus transfer only) but on arrival in T1 was informed that my connecting flight had been cancelled – no warning, no email, no text, nothing! Very friendly UA staff had no other flight to offer but arranged alternative AA flight for me much later that evening, but now had to go to T3!! Turns out, our bags got to Denver 3 or 4 hours before we did – how did that happen?!?!!
    When returning home, the ORD to DUB flight was delayed 4 hours, again, no contact from Aer Lingus, no explanation.
    I wrote to Aer Lingus (both email and post) 7 times – not as much as an acknowledgement, no explanation, no apology and absolutely no compensation! Dreadful service.

    David

    from - September 10, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The check in and flight itself was good. On time and reasonable. I am a cyclist and scientist and traveling for conference and training. I booked and paid for a bicycle. However, on return my bicycle carry box was damaged externally. I have had no offer of acceptance/not of liability, letter etc. When home (Glasgow), the bike frame had be damaged, which would have required a heavy force e.g. dropped form back of plane, heavy baggage dumped on top etc. The frame was unridable and needed replacing. I fly about 40 flights a year and have done for over 5 years with bike in this format with zero issues (mainly Air New Zealand and other Star Alliance carriers). OK. so occasionally some handling error may occur, this is life. However, I called, wrote, filled out online forms as recommended by AerLIngus. Replies were short and noted “please wait out team is reviewing it”. I followed up 9 times over 2 months and still no response. I have now moved to my travel insurer for recovery of damage costs. Aer Lingus’ baggage-ralated customer services is appalling 0.5 out of 10. It left a very sour taste and I would not travel Aer Lingus again nor can recommend this airline. If you do value your baggage and must travel with this poor airline, ensure you have it fully insured. reading other comments here, the airline has a baggage handling issue to sort out. Cheers.

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