WestJet
reviews

Absolutely terrible, Westjet will never take any accountability for their mistakes. Customer service is terrible as well. I have had many terrible experiences, do not support an airline that will treat you poorly.

WOULD NOT RECOMMEND TO FLY WITH THIS DETERIORATING AIRLINE. Late review of a bad WestJet customer service incident that occured on April 25, 2025. I was boarding a Westjet flight from Vancouver to Toronto and I have never been humailated by a company as how WestJet made me feel. I had the same carry on luggage and backpack on my Westjet flight from Toronto to Vancouver. No issues boarding the flight with these two items. Upon the return flight back to Toronto, I was directed to zone 5 and stood alone until all the other passengers boarded. I was not allowed to board until my backpack was slimmed down to fit their allowed capacity. It was the same bag that I boarded with in Toronto and had no issues. The lady at the Vancouver gate was so rude and unpleasant as she strictly upheld Westjet new fare policy. In time of despair, I had to quickly leave some valuable possesions behind at the airport or else not board the plane. There was no other resolution that was offered. Leave stuff behind or else not board the plane. Westjet put me through a lot of unnecessary stress and I will never fly with Westjet again. I hate this company so much. Please fly with Air Canada if you want to be treated as a human. 0/5 ★

I am at airport in Cancun Mexico. Flight is delayed. No communication. Everyone is tired. We are supposed to go by 10.40 to Toronto. We are still unsure what is going on. Very bad organisation

Traveled on Westjet to Edmonton, Canada. Upon arriving at the airport for return flight my wife and i tried and were unable to pre-register on kiosk. We were instructed to see an agent. There was two lines, Priority and Non-Registered. There was an agent helping "Priority Passenger but she had to leave. Now only two agents helping pre-boarding passenger. We were literally the first in line at Non-Registered and every "Priorotiy" Passenger that came up they helped first. We literally watched this happen before we said something and after asking when we were going to be helped the agent was very rude in her response saying/yelling PRIORITY FIRST! so when are we supposed to be helped?? She continued to be rude and said if we give her attitude, we might MISS Our Flight! Are you kidding me? She is the one who had attitude. It's called Communication. Let us and the other passengers in line know what's going on wo=without having attitude. It's called Customer Service. Thank you (there's more that happened and more that was said but ill keep it as is. Just had to vent) Thanks again.

Insane!!! Do not fly with this shady company. Tracking systems discovered me after buying 3 tickets for $350 each i wanted to add a fourth one. the price jumped to $1100 as soon as I entered my name or credit info in every booking website. had to book a separate flight in another day for myself for the same $300 ish. Just Wondering, did you really think someone would pay $1100 for a $350 flight??

During the pandemic we had four flights already booked and every one of the airlines refunded our money except for WestJet. They gave us a voucher and we told them we wanted a refund because we were more than 500 miles from any place where WestJet was available. We have not received any refund and the voucher has expired and we have had no response from West Jet. I would never do business with them.

Luggage delayed for the second time in under a month. Flight from Heathrow to Nanaimo via Calgary 14th November, still no luggage. No urgency from customer services, useless website and a clear ‘could not care less attitude’

Recent travel. Rescheduled my return trip from Hawaii 4 times in month prior to travel and in process cancelled seats I had previously paid for. Had to repay for exit row seats. No food on the flight back to Canada (even for purchase) except for a small bag of pretzels. Cancelled connecting flight home after arrival back in Canada resulting in an overnight stay with no compensation for accommodation or food. Lost my suitcase and when finally found and delivered it had been damaged beyond usable. This was once a great airline but it has hit the skids. An ugly shadow of its former self.

My connecting flight to Toronto was delayed 24hrs with less than 12hrs notice. I spent all night on the phone trying to get my flight from Montreal to Toronto delayed as well and never got the line. Impossible to change or cancel flights online. I had to go to Toronto and then Cancun, then hours of bus and ferry. Ugh. --- Mon vol de correspondance à Toronto a été décalé de 24hrs à moins de 12 hrs d’avis. J’ai passé la nuit au téléphone pour tenter de de aller mon vol Montréal Toronto et je n’ai jamais eu la ligne. Impossible de modifier ou annuler les vols en ligne. J’ai du me rendre à Toronto puis cancun pour des heures de bus et traversier. Argh.