Extremely Disappointing Experience – Royal Jordanian Caused Me to Miss My Flight and pay around 500 Euro to fix damages. I had a flight from Amman to Naples on Wendesday, Aug 13, 2025 with a connection in Rome, scheduled to depart at 10:25 AM. I arrived at the airport around 8:30 AM, well before departure. Unfortunately, after a small incident where I spilled coffee on myself, I spent about 10 minutes in the bathroom changing before heading to check-in. When I arrived at the Royal Jordanian check-in area, the line was unbelievably long. There were multiple flights using the same lines, with no dedicated counter for my flight. Despite the crowd, I waited patiently in line. Around 9:20 AM, I asked one of the staff members if I would make it in time or if I should skip the line. He assured me that I should just wait like everyone else and that I would probably catch the flight. By 9:40 AM, concerned about time, I asked another staff member for help. This time, I was met with rudeness and told that I had arrived late and should have been at the airport three hours before departure. He refused to let me pass the line, saying the gate was about to close, and sent me elsewhere to “check if they can help.” I spent over 15 minutes arguing with other staff, trying to explain the situation. By this point, my flight was still at the gate and boarding had just started. Given the small size of Amman Airport, where the walk to the gate takes no more than four minutes, there was absolutely no reason I could not have boarded - except for the complete lack of cooperation from Royal Jordanian staff. I wasn’t the only one affected. I saw at least four other passengers - a couple and a father with his daughter - facing the same refusal and unhelpful attitude. A single staff member offering minimal assistance could have saved our trips, yet none showed any empathy or willingness to help. As a Palestinian traveler, I found this especially disappointing. We often cross borders into Jordan and spend significant amounts of money just to fly from this airport, and I would expect some understanding of the effort it takes for us to get there. Instead, I felt completely vulnerable and disregarded. In the end, I had to pay extra to change my flight to Milan (145 JOD) and then purchase another ticket from Milan to Naples with another airline (309.4 EUR), on top of the 300+ JOD I had already paid for my original ticket. They literally booked my next flight while my original flight had not left yet!!!!!! This was not my fault - I arrived at the airport 2.5 hours before departure, and it was Royal Jordanian’s poor organization that caused me to miss my flight. Their check-in process groups all flights into the same lines with no prioritization for earlier departures, and their staff refused to help even when I asked multiple times. This was an extremely unfair and disappointing experience. I will never fly with Royal Jordanian again and would strongly caution others to think twice before booking with them.

We recently traveled with RJ, and our experience was nothing short of amazing! From the moment we checked in to the time we landed, everything was smooth, efficient, and enjoyable. The check-in process was seamless, with friendly staff who made sure we had everything we needed. Boarding was well-organized, and we appreciated the airline's punctuality. The seats were comfortable, with plenty of legroom, and the cabin was clean and well-maintained. The in-flight entertainment kept the kids engaged, and the food options were delicious and well-catered to different preferences. We also appreciated the thoughtful touches, such as blankets and pillows for extra comfort and special attention given to families traveling with kids. It made our journey stress-free and enjoyable. Overall, RJ exceeded our expectations, and we will definitely be flying with them again. Thank you for making our family trip so special! Highly recommended!

Flight RJ106 Milan-Amman booked 3 months in advance, rescheduled 1 month before for 1 day earlier. Had to pay extra airport parking day, 1 extra night in Amman. Old and dirty A319, broken seats. Baggage lost, left with no information, impossible to talk to anyone in Amman, baggage service not answering to calls or emails. Luggage tracked after 3 days, delivery promised in 2 extra days, nothing. Meanwhile have to change city in Jordan, making first worst. ZERO information on how to ask for extra-expenses refund. Complaint form on RJ website always crashing. Should I add anything more? Nevermore with RJ

March 19, 2023 , RJ504 Airline reference KKR337. This flight got canceled. No one to help at airport. Had to stay for one night in Cairo.+ travel + hotel+ arrange for funds + buy 2 one way back tickets to XNA. It costed me more than $2100.00 And now they say we are not responsible as it is third party reservation. The third party says we did the reservation for Royal Jordan and we cannot do anything contact RJ.? NOT RELIABLE AIRLINES AT ALL.

Terrible unfaithful airline! There pre-assigned reserved seats are non-refundable on Etihad Airways. When an airline cancels the passenger flight due to misconnection schedule changes by the airlines. They stood cough up the non-refundable seat fees as they were penalizing the passenger not refunding them their seat assignments. I had to dispute them with my Citibank Mastercard which I won my resolution. No airlines should stated that their seat assignments (pre-reserved in advance) for fees should be non-refundable as it's not the passenger fault due to the airlines schedule changes. AVOID BOOKING ON THEM AS THEY ARE DISHONEST/UNFAITHFUL TAKING YOUR MONEY /THIS HAPPENED TO ME PRIOR TO MY TRIP EVEN DEPARTED.

I arranged a Round trip ticket with RJ to USA stopping over at Chicago. When I reached Chicago on the way back the ground staff in ORD wouldn't allow me on the flight blaming it on the PCR test and they asked questions about the PCR email that I have received when, how? I provide them the details. However, they are buying time till the boarding is over. The Lady on the counter (R.M) and her manager walked to the room behind the counter acting that they were trying to solve my problem, but it seemed like it’s a well-rehearsed drama. I called RJ call center I was told that it’s a full flight and they will not be able to provide me an alternative flight until 27th of Dec (Boxing day). Soon after the manager and her employee (R.M) walked out from the back room trying to apologies for the situation. and They rejected to provide me a hotel even nor a flight for the following day. They practically board their own first regardless of the situation and then other passengers. It’s a disgraceful airline No Ethics, No respect, No professionalism.

A month and a half ago i flew Royal Jordan from Dallas,TX to Amman, Jordan. Ive spent the last month and a half calling non stop and complaining because they lost my checked bag (I flew business class) they havent been answering their phones but when they finally did, manager refused to speak to me and till this day they wont give me an answer to where my bag is. Literally no one has been willing to help me. They are by far the most unprofessional airline ive ever dealt with. I have screen shots of the only time i was able to get a reply from a staff member and they were so condescending and rude. Not one person apologized and i still dont know if or when ill get my bag back.

Best company

5 months ago, Royal Jordanian "lost" my luggage for 2 months, basically ignoring (or refusing to respond to) ALL my communications to them until eventually "discovering" my bag sitting somewhere in one of their outstations. Once it was returned (to the front porch of my house while I was out on another trip for 2 weeks), they generally refused any compensation at all. After finally finding enough RJ email addresses and badgering them they finally agreed to a partial compensation of my 1st day's emergency expenses, finally upping that offer to all my 1st day's expenses. They're refusing any compensation for everything I had to replace during the remaining 2 months before they finally "discovered" and returned my bag. I have filed a complaint thru US DOT Traveler's Protection and no surprise, Royal Jordanian is even ignoring them now. Basically it seems, Royal Jordanian's idea of Customer Service is to simply ignore the passenger until they go away. Ultimately, the inflight service was mediocre but acceptable. But on the ground on both ends, Customer Service has been very dismissive,, "Go away, you're bothering me". NOT RECOMMENDED!!!

they are useless, they will make sure they can steal from you even for their mistakes don't use it anymore, I was always promoting their services till we get a careless behavior, the last one to care about is customer, the reply always "pay us and we will support " even if they commit mistakes on their tickets.