Just did flights from LAX to BKK on Philippines Airlines and i have been using them for a few years now and always have a good experience and the cab crew are very friendly and helpful the meals are always good and they always have some very good snacks available

I recently flew on Philippine Airlines Business Class to Australia and had an overall excellent experience. The seat comfort, cabin space, and in-flight entertainment were top-notch, while customer service and the check-in process were smooth and efficient, truly reflecting the warmth of Filipino hospitality. There are still a few areas that could be improved. Baggage handling can be made more seamless, and while the meals were good, I believe the food offering could be elevated further to match the premium cabin experience. It would also be nice to see a dedicated kids’ meal option available for business class passengers traveling with children. Overall, I enjoyed the flight and look forward to seeing PAL continue enhancing their J-class service.

My flight to Narita was great! The meals served in business class was yummy. The cabin crew were also attentive during my flight to and from Narita, great service!

I had the pleasure of flying Philippine Airlines Business Class with my family from Singapore to Manila last July 2025, and the experience was truly delightful from start to finish. The check-in process was smooth and efficient, with staff extending warm Filipino hospitality right away. Boarding was seamless, and the crew made sure our family was comfortable throughout the flight.

Great!

I recently flew to Bangkok (v.v) with my friends, and since I had a great experience flying Business Class before, we decided to book the same cabin again—and it was the best decision we made. We were comfortable throughout the flight, and I was able to sleep soundly. The inflight entertainment had the latest movies, and while I only managed to watch one, it was nice having updated options. The food was delicious, and the wide selection of drinks was a delightful touch. Our cabin crew made sure we were well taken care of, and upon landing, our bags were among the first to arrive on the carousel thanks to the priority tagging. I’ll definitely be booking Business Class again on my next trip and recommend it to my friends and family!

I previously flew from Singapore to Manila and was pleasantly surprised when the check-in agent upgraded me and my companion to Business Class. We were asked to wait for a short while, and then the agent informed us of the upgrade—it truly felt like a birthday treat! The experience was superb. I got to ride the new aircraft, enjoyed a comfortable sleep throughout the flight, and the meal was delicious. The crew was also very polite and accommodating, showcasing genuine Filipino hospitality.

Keep it up, PAL!

Very good experience overall fying with PAL. Very nice cabin crew and felt well taken care of.

Flight Review for Philippine Airlines (PR 126 – MNL to JFK, January 16, 2025) Rating: ⭐️⭐️ Class: Premium Economy Experience: Disappointing Customer Service Review: While Philippine Airlines provides a generally comfortable flight experience, my recent interaction with their myPAL Upgrade program left much to be desired. I bid the maximum amount for a Business Class upgrade but was informed my bid was not selected, with no opportunity to bid higher. I reached out via email (case #01629102), social media, and even visited the Makati branch in person. Although the staff admitted errors in processing my bid, no resolution was offered. Adding to my frustration, five Business Class seats remained blocked with no transparency about their availability. The lack of communication and accountability overshadowed the positive aspects of the flight. Philippine Airlines needs to improve its transparency and customer service, particularly with premium services like upgrades. I hesitate to recommend the airline to travelers seeking a reliable experience.