Seat selection was not an option for a person with disability, it was automatically assigned and was not allowed to change seat. Seat was very uncomfortable and I was in pain the entire 9 hour flight. Staff was nice and professional, airline needs some updating aince it’s old it was a bit noisy, space was small.

They serve us with a heart!!!! GREAT JOB!

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Just did flights from LAX to BKK on Philippines Airlines and i have been using them for a few years now and always have a good experience and the cab crew are very friendly and helpful the meals are always good and they always have some very good snacks available

I recently flew on Philippine Airlines Business Class to Australia and had an overall excellent experience. The seat comfort, cabin space, and in-flight entertainment were top-notch, while customer service and the check-in process were smooth and efficient, truly reflecting the warmth of Filipino hospitality. There are still a few areas that could be improved. Baggage handling can be made more seamless, and while the meals were good, I believe the food offering could be elevated further to match the premium cabin experience. It would also be nice to see a dedicated kids’ meal option available for business class passengers traveling with children. Overall, I enjoyed the flight and look forward to seeing PAL continue enhancing their J-class service.

My flight to Narita was great! The meals served in business class was yummy. The cabin crew were also attentive during my flight to and from Narita, great service!

I recently flew with Philippine Airlines on the routes MNL–HAN–MNL and MNL–TPE–MNL, and the overall experience was excellent. The check-in process was smooth and efficient, with staff who were both polite and accommodating. Onboard, the cabin crew were consistently warm, attentive, and eager to assist with genuine smiles, which made the flights comfortable and enjoyable. The in-flight service was well organized, and safety protocols were clearly and reassuringly communicated. What made the trip even more memorable was seeing how much my grandmother enjoyed the journey. The crew’s kind and thoughtful gestures made her feel comfortable and well taken care of, which meant a lot to us. Philippine Airlines truly delivered on its promise of heartfelt service, and I look forward to choosing them again for my future travels.

I had the pleasure of flying Philippine Airlines Business Class with my family from Singapore to Manila last July 2025, and the experience was truly delightful from start to finish. The check-in process was smooth and efficient, with staff extending warm Filipino hospitality right away. Boarding was seamless, and the crew made sure our family was comfortable throughout the flight.

I recently had a wonderful travel experience on board Philippine Airlines, where the warm hospitality of the crew truly stood out. From the moment I boarded, I was greeted with genuine smiles and attentive service that made the journey comfortable and enjoyable. The in-flight meals were flavorful, the seats were relaxing, and the overall atmosphere reflected the airline’s signature “Heart of the Filipino” service. It was a smooth and pleasant flight that left me feeling well cared for and confident in choosing PAL for future travels.