Philippine Airlines

Just wanted to let everyone know that when they don’t have internet on the plane they will do nothing about it and also when you contact there customer support service well let just say they take a minimum of 5 days to get back to you and let me just say when you pay for business class ticket you think they would do a little better to resolve the problem My trip on two flights had no internet and they said they could only offer me a $50 gift card and then they never sent it to me Also before I had the same problem they sent me an $300 gift card So don’t waste your time with them as they will do nothing to compensate you at all they just tell you a bunch of lies via email and that is it Just so sad that when you are on the plane the staff goes above and beyond to make it a very good flight but they have the worst customer service care

I had a great experience in PR 211 and 212. The Captain with the rest of his team was really good, it was a smooth take off and touchdown. Cabin crew were all polite and helpful. My over all experience was very satisfactory,

The standout is that the Philippine Airlines website is so easily accessible on my laptop as well as their Mabuhay rewards site. Cebu Pacific website cannot be accessed on a PC despite complaining. The Cebu Pacific Go Rewards loyalty third party system is likewise not accessible in Australia. Several requests for access has failed. The PAL system is easy and automatic. Easy access is critical especially as happened in an emergency on October 4 as my Qantas international flight was late again.

Checking in is very convenient. Dropping off my luggage for check in is also simple, easy, and fast. Baggage allowance is also good. Staff from ground crew to airplane cabin are courteous, accommodating, and helpful. I always fly with PAL both for leisure and work purposes.

Excellent in flight experience and good food even on short haul flights

Philippine Airlines has been my go-to airlines especially in local flights. Their customer service has been exceptional. My recent flight where I flown business class managed to be on time arrival despite our late departure due to traffic congestion. Thank you PAL for the great service and great tortang talong breakfast.

PAL really has excellent service but hindered by an airport like NAIA

Seat selection was not an option for a person with disability, it was automatically assigned and was not allowed to change seat. Seat was very uncomfortable and I was in pain the entire 9 hour flight. Staff was nice and professional, airline needs some updating aince it’s old it was a bit noisy, space was small.

They serve us with a heart!!!! GREAT JOB!