Lufthansa review by Jishnu

I was denied check in saying my infant’s information is not populating in their system. I contacted the Lufthansa customer care and they confirmed that the information is in their system. The attitude of the check in crew was so rude that they were not even ready to hear what we say or the customer service person says. They made us stand and wait on long queue for hours until the gate is closed. This is a clear case of miscommunication and arrogance among the Lufthansa team. If someone from the management sees this, please take urgent action against such irresponsible and idiotic employees whose pathetic service will hardly impact the reputation of the whole brand. We had the worst experience one could ever have especially while travelling with infants.