KLM review by Angelique

My son booked a flight in March to travel to SA from the UK in June at £598.27. Due to a system error payment was not processed and he didn”t receive confirmation of the flight, he assumed that the flight had not been processed. He booked a second flight at the same cost and received confirmation. The following day he ‘noted that he had TWO flights and funds had been deducted for BOTH, so he cancelled the one. Again, a cancellation confirmation was not processed. So, he cancelled the second flight thinking that he still had the first. Three weeks before his flight to SA on checking Flying Blue – he had NO flights. BOTH were cancelled. After MUCH hassle he spoke to a consultant who informed him that he would have to rebook a flight at £1592.77 (TRIPLE the price). He had to fork it out to get home and KLM just shrugged their shoulders. It is truly outrageous – due to KLM’s system glitches, we had to carry the cost of £998.50. In rand that is a huge sum and we have heard NOTHING from KLM in terms of compensation.