easyJet
reviews

Cancelled at the airport one hour before departure. Staff told me to book another airline, zero assistance. I paid €369 for a Ryanair flight, then easyJet refused reimbursement. Terrible assistance.

Arrived 5 hours early hoping to catch an earlier flight. I was told they would check and to stand to the side while they attended to other customers. 45 minutes later they eventually came back to me and asked "how can we help?" My original flight was also delayed.

was a long flight cheap tho no meal

Extremely disappointed with EasyJet. flight was cancelled & the next was 2 days later. Their manager told me to take a refund &claim alternative transport. I drove 11–12 hours home, then EasyJet refused my expenses BECAUSE I took the refund they advised to take! Unacceptable.

Booked the wrong date by mistake. Staff were rude and unwilling to help. Chat payment links didn’t work, phone waits were endless. I fly this airline often and am very disappointed.

Follow-up review: after being charged £48 for a suitcase 1cm over, EasyJet offered no goodwill. Despite the same bag being accepted on return, they upheld the fee without acknowledging inconsistency. Rigid, inflexible service so measure exactly or expect extra charges. Or avoid!

Charged £48 for my cabin bag being 1 cm too tall at Gatwick, despite fitting under the seat and flying many times before. It wasn’t even checked on the return flight. Inconsistent, overly strict policy aimed at charging people. I won’t fly easyJet again.

Madeline, representative at Easyjet despite it was alright to take a taxi, although we questioned this at the time, was insistent we would. So we did as did many others did accepting the contract and kind offer that turned out unkind

I’ve flown with EasyJet more than 50 times now. I’ve never had a single problem; not once has a flight been cancelled, and I’ve never experienced any major delays. And as for those who complain about hidden costs on the website—unfortunately, all other airlines do the same. In the end, the price is shown in the bottom right corner, and you can compare it. However, I don’t actually agree with the baggage fee structure. The options for large cabin bags and checked luggage no longer meet my requirements. But if the price is right, I’m happy to fly with EasyJet.

ever again EasyJet. Our flight was delayed by more than 24 hours. After spending an entire day at the airport, we were only informed in the evening that the flight would depart the following day. Given the circumstances and my wife’s fear of flying, waiting any longer was no longer a viable option. We therefore booked an alternative flight with another airline to return home. EasyJet refuses any form of compensation and claims the delay was caused by (so-called) fog. However, multiple other flights departed at our scheduled departure time. We have photographic evidence of this. There was no fog; EasyJet simply did not have an aircraft available. We will therefore pursue this matter through legal channels.