Delta Air Lines review by Rachel

I was flying from Buffalo to Myrtle Beach, and my first flight was delayed over an hour due to “mechanical issues” causing me to miss my connecting flight in Detroit by 10-15 minutes, and passengers were not allowed to de-board the plane and opt to stay in Buffalo rather than continue with the flight. Delta would not hold the plane so that I could make the connection. The itinerary had to be changed and now involved me flying 4 flights rather than 2. Again, the 3rd flight was delayed causing me to miss my connecting flight by 10-15 minutes again, and AGAIN Delta was unwilling to hold the plane. I was unable to make it to my destination and had to stay in an airport alone for NYE. I reached out to Delta’s customer service requesting a refund but they refused as the itinerary was already flown and would only offer a voucher for less than half my ticket cost. They would not escalate my complaint to a supervisor despite multiple requests to do so.