China Eastern
reviews

everyone was nice loved it

The attendants were polite and answered every question of yours. There was lots of space between me and the other seat. Food could've been better and I queued for 1 and a half hours in check-in, which isn't normal.

Was terrible host, so rude and angry. No more for me this airline

We booked flight MU9647 (31 Mar 2026) via Trip.com with confirmed seats. After retiming, our seats were cancelled and not reinstated. Online reselection was blocked. At check-in, we were assigned separate middle seats. This is unacceptable and warrants redress.

I hereby would like to compliment check in associate 陈逸轩for her excellent service at Tianhe International Airport. I was given wrong passport number on my ticketing at trip.com. She gave me hot line to call but not reply. She act tactful and proactively to amend my particular lucky it successful. She noticed my mom with a rollator and she guide us to proceed to the care counter for preparing necessary requirements. The whole process only took 10 minutes to complete. Bravo Ms Chen. I would like to compliment MU2566 and FM861 cabin crew for their gracious, warm and efficient service.

Worst food and cabin service Lost our baggage for 11 days and when found had to make a 140km round trip to pick it up at Brisbane even though it was their error

I recently flew with China Eastern Airlines and was genuinely impressed. One of the first things that stands out about this airline is its strong commitment to safety. As one of China’s major state-owned carriers and a member of the SkyTeam Alliance, China Eastern follows strict international aviation safety standards and consistently earns high safety ratings from global aviation authorities. Their modern fleet, mainly composed of Airbus and Boeing aircraft, is meticulously maintained and operated by highly trained crews. Beyond safety, the overall flying experience was excellent. The cabin was clean and comfortable, with attentive staff who managed every detail professionally. Flights departed and arrived on time, and I appreciated how smooth and calm the entire journey felt — a reflection of both technical reliability and crew competence. In short, China Eastern Airlines offers a reassuringly safe and comfortable travel experience, backed by solid international credibility and years of dependable operation. I would definitely recommend it, especially to travelers who prioritize safety and reliability above all.

My experience with China Eastern was very disappointing. The seats were small and uncomfortable, and some seats in economy class were empty but passengers were not allowed to use them without paying extra, even after takeoff. The in-flight entertainment and movies were not available in English or lacked proper subtitles, and the food was unappetizing. The cabin crew were not helpful in my case. I will not fly with this airline again

I flew business on China Eastern. Experience was great, especially check in. The cabin was great, too.

Return journey flight PVG to LGW was cancelled and I was automatically rebooked to LHR. No help provided in transport from LHR to LGW. The airline needs to improve customer service and adopt a friendly helpful attitude to passengers on international travel.