Cathay Pacific
reviews

Worst airline experience ever! Checked in the day before and received seat 13B, only to be told at boarding the flight was full and I had no seat. Paid $300 and needed to arrive that night. Frontier clearly doesn’t value customers. Never again.

You’ll want to read the whole story, it just gets better and better: Absolutely the worst airline you could possibly consider. Not only is the pricing an absolute scam, but the service is terrible and you're guaranteed to be delayed.

Frontier airline was delayed at our first flight, customer service was not able to provide another connecting fly. They pretty much told us to figured out our selfs even when I had a handicap person that needed medication

The 11pm flight was delayed until 4:30am and then cancelled at 2:25 in the morning with no explanation or offer to make it right... well we could try to get on a flight a day and a half later. Frontier is TERRIBLE!!!!!

There way more better airlines than this monstrosity. I got onto a flight and came off with a broken bank account. They charge you way too much money for check-in and the flight itself is not good at all.

I highly recommend other flights because Frontier is dreadful. You need to pay money for everything! I went to check-in for my baggage and they made me pay $99 USD! Even printing a boarding pass cost $27! Outrageous

The flight attendant was arrogant, dismissive, and highly unprofessional. She spoke aggressively, showed no respect, and handled the situation with threats rather than professionalism.This is not how passengers should ever be treated. Very poor service.

Agents/FAs are pros. Departed/arrived on time. Delay deplaning due to plane@gate. Value priority; Frontier delivers. They upsell, I don't care, only need water, small tray & seats as uncomfy as others. I fly light; free personal is perfect. Tough cancel policy; be sure of plans.

No value for the money when their schedule(s) are meaningless! I booked a round trip from Texas to Maryland and had lay overs on both going and returning. The only flight that actually started and ended correctly was the first leg.. then I was stuck for five hours in a state I did not need or want to be in because Frontier cancelled the next flight! I was able to get another flight, 5 hours later to complete the original itinerary. Then four days later, on my return flight(s), while I was in the airport waiting to board, Frontier delays the flight 2 hours and 59 minutes, to be below their posted threshold of 3 hours so they did not have to give and credits or compensations! That delay would then make me miss the second flight to return home and Frontier only had other flights on later days! That was it for me! I cancelled the entire return trip for a full refund and booked with another airline. I WILL NEVER FLY FRONTIER AGAIN!!!!!

Worst experience ever. My daughters SHOULD’VE been on a flight to Las Vegas. After check in my daughters were passed around to different counters to pay for carryons, by the time they came back to the original counter that they should’ve been at to begin with, they were told they checked in too late and needed to purchase another flight, with no reimbursement for the original tickets. $300 later, through airline, they were told from that other airline that Frontier does the same thing constantly and gets away away with it by saying people checked in late. AND other people on that same flight were asked to voluntarily forfeit their seats due to overbooking.

On Nov 30, my family and I faced a terrible experience with Frontier Airlines. We were charged extra fees, with separate seats, and forcibly removed us from the plane without explanation, violating passenger rights. Stranded without help, we had to buy new tickets by Delta Airlin

My wife and I purchased Go Wild passes since we have really flexible schedules. We live in Austin, TX. There are absolutely no available flights ever. I've tried time and time again and the only place you can get flights from are Denver and Las Vegas, and they are limited. I contacted customer service and after a few canned emails, they just completely stopped responding to me. We spent $500 for a SCAM from Frontier Airlines.

I got covid before the flight and did my civil duty and told them! They refused to reschedule it after my quarantine and told me the tow home tests that were positive wasn’t good enough! Then they ghosted me and stole my money!

The overall experience is not worth the savings.

Airline did a great job getting our entire party to the destination. However, flight home was downsized early (plane at gate before 9am) and pasengers were bumped later in the day and boarding passes reset. With no communication, passengers only found out they had no flight home when trying to board flight 5 hours later. My elderly parents got bumped from flight, had to sleep in airport, and had to fly to destination 2.5 hours away the next day in order to get home on time. Otherwise they were stuck in airport until next flight to PVD in 5 days. Their luggage made flight without them, showed up at incorrect carousel in PVD, and was almost lost to them. No communication, compensation, and poor customer care.

Check in process was fair, though attendant did not know how to handle a ski and boot bag. All ground personal seemed stressed and rude. Deplaning halfway through the attendant announced the plane was going to tip back due to being off balance and people should run creating a panicked. On the return leg they lost one of my bags, would provide no help at airport to track it, they called the next day to tell me I abandoned the bag and "we're going to ship it back if I did not collect it". Went to collect it, they had no one available for about an hour to assist. Worst airline ever!

Had it not happened to me I would've thought someone was trying to pull a scam and got caught. I have unused credits, I originally booked a trip for NYE, paid onlym$88.98. The trip then was cancelled (children) I go to re-book but ended up paying full price because the credits they issued were "invalid". NOT TODAY SATAN. I go to chat (Customer Service is via Chat) and when I tell you I have been contacting their specialists, management about a simple $88 refund. Everyone only saw the second trip even with the confirmation emails and codes I provided. Finally, I tried again today determined to either get the trip that was PAID for or refund. Two hours, three emails directed to their higher-ups, Bank Rep, Chat Rep, and a chat rep Manager to finally see the error in their ways-THEY NEVER REFUNDED. Ignoring the same documented proof, I sent and vocalized on MULTIPLE TIMES!! Honestly, I am not faulting the Representatives. The last one was patient and really sweet, got their superior to go in a little deeper.

Worst flying experience I've had. I got terrible communication about a flight delay, and I ended up getting stranded at a random airport, and was told I couldn't get a refund, and couldn't leave for several days. Don't believe the memes, and just book Spirit as a budget airline. This was ridiculous.

3 hours waiting to know if the flight was canceled or not, nobody tell us about it the flight was from denver to el paso tx, at 7:40pm, the first frontier employee arrive after 8pm to the desk, and beside she was rude, she didn't tell to the passengers sorry , or explained why the flight was delayed. At the moment to start bording all the frontier women from the desk were screaming to the passengers, and in bad attitude, like if they were doing a favor to the customers. The flight attendance, they were different, very polite with everyone. Today is nov/6/2022

Worst airline service, 3 hours delay without notice, people working on the desk were rude. And after all that time wasted 60 to 70% of the people had to pay for their bags. They didn't say sorry or explanation for the delay

Absolute worst experience ever. Gate agent in San Fran closed doors with people still in line to board. She became surly when asked why, and she refused to identify herself when asked. Forty minutes later and we were allowed to board. There was never an announcement, explanation, or apology by her, the gate crew, or the flight crew. Connecting flight out of Denver changed gates twice without announcements and was over an hour late departing. Online chat never responded to multiple requests. They have to be the most mismanaged airline I’ve ever flown. Tickets could be free and they would not be worth it.

Once my family got checked in and through security, Frontier sends a text message that the flight was delayed. The delay went from 2 hours to 6 hours and the airline left everyone stranded in a closed airport. My family went to a relatives and get some rest only to find the airport security closed when they returned. When we called Cleveland Hopkins, we were told that Frontier did not notify them that the flight would be delayed so there was no one to let my family (and several others)into the boarding area - so they missed their flight. They were ungraciously treated when they were rebooked, and didn't offer even a free soda on the flight. Once again 30 minutes before their flight was to take off on the next night, Frontier sends a text that the flight was delayed. So once again my family spent another 5-6 hours at the airport waiting on Frontier. When they finally arrived in Tampa they were met with a very rude customer service person. My family hadn't slept in nearly two days and been jerked around absolutely NO apology and then treated like crap to boot.

Flights 4 days apart were both cancelled. Both times several reasons were given, while they kept us at the airport only to cancel the flights entirely. The first flight I spent over 6 hours at the airport prior to them canceling it, too late in the day for me to find arrangements for that day. Finally made it to my original destination. Upon my return trip the same thing happened. They wait until you are at the airport, announce a delay of the flight, despite knowing that the plane is inoperable. Kept us at the airport for over 7 hours and then finally canceled the flight. There were 3 gates in a row at Tampa that had planes with mechanical problems that resulted in severe delays or cancelations. I WILL NEVER FLY FRONTIER AIRLINES EVER, EVER AGAIN!!!

Never use them. Flight was delayed three times and was to leave at 6:00 am. At noon they canceled it. Been trying to get my $75 baggage fee back now for 4 months and the flight refund took 2 months. If your flight is cancelled you are SOL because they will not book you to any other airline while you fight to get your money back. I will never use them or a low budget airline ever. Tried to book me on one of their late night flights at 10:00 pm the same day. They are known to cancel flights on you when they are not booked up.

While traveling on a domestic flight, the flight attendants did not enforce Frontier's policy of requiring passengers to wear masks, even after it was brought to their attention. Not much more I can say other than their negligence compromised my health and everyone else's on that flight.

I had a non-stop booked from Atlanta to Salt Lake City. They canceled Atlanta to SLC non-stops and put me on a 15 hr connecting flight arriving 11 hours after my original time. First they lied by calling it a schedule change and then to add insult to injury they said since the replacement flight did not go into the next day (it arrived at 11:59 PM!) that it was a same-day schedule change. They then offered me a 90 day credit if i canceled. This company will not give you your money back for any reason. Once you pay you are stuck if there is any issue. Their flights appear cheaper but when you add all the extra charges and the hassles, it is so not worth it!

DO NOT BOOK WITH THIS COMPANY! They canceled my flight did not refund me. They are unresponsive and misleading and are cheats. It took over 3 months for them to tell me that my question about a refund was equivalent to me voluntarily cancelling. Avoid this airline at all costs they are disgusting and the absolute worst to deal with. I have no idea how they are still in business. Do not book with them they are liars and will cheat you out of every dime they can.

Not only they will change your flights time multiple times. The latest change I’ve got was a over 10 hours change (from my original booking). And as the worst airline they are, they won’t provide you any compensation or refund! They don’t even care AT ALL about you. If you try to contact them: good luck! Impossible via Instagram as they are limited the comments (wonder why?!) Emails are taking forever to be answer and if you call ... Try 13 times without an answer. I tried again one more time and stayed over 2h30 on hold!!!! Yes you read it correctly!! When finally got someone, didn’t even care. They did not care and left me stranded. Never ever again, no matter how low the fair is, no matter the number of stops I need to have. NEVER again Frontier.

Frontier did disgusting things to us. Fight number was 2878. Flight was supposed to depart at 6:56 pm. The plane encountered 'technical' problems during inspection. As a result, the flight was postponed for several times until finally rescheduled to 9:45 am next day. Now is the disgusting part. We stood in a line until 1 am to be booked to hotels to stay over night. About 15 of us were told that we were booked to the hotel "Pullman Miami Airport" and we had to get to the hotel by ourselves. When we arrived, the hotel told us that there were no room available and we were not booked at all. Ridiculous. The airline crew must knew it. To get rid of us, they tricked us to the hotel by setting us up! We tried to contact this airline and couldn't make the phone call through anymore. When we realized Frontier set us up, it was about 3 am. Some of us slept in the lobby and some of us booked other hotels by ourselves. I slept for less than 2 hours that night. I am wondering if we can sue the airline together.

After waiting for an outbound flight delayed by 12 hours, the flight was cancelled without explanation. Frontier said they would reimburse up to 550.00 towards another ticket/carrier. My last minute ticket and only option out that night was almost 700. Afterward I submitted required "paperwork." After not receiving the check. They "mailed it to a wrong address." A few weeks later I followed up again to determine the whereabouts of the reimbursement check. Between 2 different back to back phone calls to them, I was on hold LITERALLY for over 5 hours, only to be told the check in question was mobile deposited to an bank that by the way I do not have an account with. They told me that they had done their part and will not be reissuing another check. I followed their rules - but they WILL NOT follow their own rules.

I just had the WORST customer service experience ever using Frontier Airlines. The representative at the counter at McCarran Airport was rude, unfriendly and unwilling to assist in any way. It is ridiculous that Frontier Airlines system would assign separate seats to a reservation that was booked together and check-in was completed at the same time. Even more unbelievable is the fact that NO ONE seems to be able to make any adjustment to the reservation unless I pay a ridiculous fee for a seat. I understand paying a fee if I want a better seat as other airlines do, but not the seat that's included with our reservation. I would never use Frontier Airlines again and will make sure to inform my friends and family to make sure they never make the same mistake.

Flight out of Philadelphia PA, Nov 3, 2019 # 2315 at 6AM. I arrived at the airport at 5AM. Got in line to get my boarding pass and check my bag. The line was really long so I saw Kiosks on the side. I got out of line and found out that the Kiosks were not working. At 5:11AM I told a company rep that I had a flight at 6AM. She stated that I had missed my flight and to get back in line. I finally got to the counter at 5:33am. The counter personnel stated that I had missed my 6AM flight. She stated the next flight out the next day for additional $119. I contacted my travel agent booked a flight with American Airlines for the same day. I then walked to the other terminal, purchased my ticket, went through TSA, and still got to the original gate at 6:02AM. They said they would charge me a cancellation fee for the flight that they denied me access of $118 in lieu of providing a refund. I obviously could have made my flight.

Live in airports 2 days cause Frontiers failures. Stay at night on airport chairs. I bought flights F9 144 (Seattle - Denver) and F9 280 (Denver - St. Louis) As a result, my flight to Denver (F9 144) was delayed every hour and so on 7 times. After 7 hours, the flight was canceled and everyone was sent on another flight in the morning. But my connecting flight F9 280 burned out. And they could not offer me another flight during the day so that I could have a meeting at my business. As a result, I had to skip the business rally and fly to New York (I bought tickets to fly after St. Louis). I also had to spend the night at the airport on an armchair, because the company said that the places in the hotels were over. But it’s not my fault, why should I sleep on an armchair at the airport due to the fault of the airline? There was no compensation

I was online trying to add a checked bag to my flight and I somehow accidentally cancelled my flight. I immediately called back and advised them of the mistake. I spoke to 5 different people and I escalated it all the way to customer relations. They all advised me that regardless if it was an accident that I would have to pay an additional $311 to keep my flight. I was shocked. They then tried to charge me $10 for making the change through representative. I strongly recommend paying extra to book through any other airline. It is not worth the small savings you get by going through Frontier. I have never been the victim of a policy like this that is enforced regardless of circumstance and will never be flying Frontier again.

Girls trip planned since April to go from Orlando to San Diego on Wednesday, June 19, 2019. We were told we could finally board plane an hour late from our original departure time, we boarded sat in seats to be told by the pilots they were in overtime and couldn't fly us and that there was no one else to fly the plane. We were instructed to get off plane and go back to the entrance of the airport and speak with Frontier desk. Next flight offered to us was 3 days later on Saturday. We had already paid for an air bnb and rental car for June 19-23, all they offered was a sorry and they could refund us. We had to cancel and find another flight with another airline that flew out the next afternoon which didn't offer a straight flight to San Diego so we had to fly to New York and sit at that airport for 4 hours we finally arrived that evening at 9 at night. This airline cost us hours of our time, money and a day and a half of our vacation. Talking with others they have had similar experiences.

My flight was cancelled and I received my notice at all - no email, no SMS. I was continually checking the flight status on the airline site and it was not shown as cancelled. I only found out when I arrived at the terminal. Frontier cancelled the flight for "weather" (standard snow) but I knew that other airlines were flying out such as AA, United and Delta. I was offered a flight 6 days later which I could not accept. They offered no other options. Because of my work schedule and monetary reasons, I was forced to buy a ticket on another airline which was six times the cost because it was a last-minute purchase. Their customer care offered no compensation for the huge inconvenience and cost. They even claimed they sent an email about the cancellation. That is not true. I purchased my check-in bag online after the supposed cancellation email and I received an confirmation email for the purchase. I also received an email the day before for early check in. So their claim rings hollow. When I told their customer service about my issue, they responded with a canned message. No empathy, no concern.

I will never flight with Frontier ever, I agree that the cost is cheap but the service not acceptable. My experience : - Outbound flight arrived with more than 3 hours of delay. - Any information were provided for the delay and people at the desk where laughing at people when they were asking information about the delay. - Inbound flight delayed for 1 hour then 2 then 5 then cancelled. - Any help to get a hotel for the night from from Frontier, so you need to find a solution by yourself, they do not help if you need food or anything else. When we asked help at the desk they told us to call Frontier then when we call Frontier they told us to ask the desk... So I will never flight again with this company and I will not recommend Frontier

Worst airline you can pick. Our flight was canceled due to the weather which was understandable, but they put us on the flight 4 days after our original flight and we had to stay in a hotel and pay for it. On top of that, flight to Denver and flight back home was delayed almost two hours. This company should Stop operating. We will never use Frontier again

Awful from beginning to end. They charge you for water on the plane. Staff are rude and unprofessional. That was all while the going was good. Then our flight was cancelled. They kept us in the airport for three hours, sent us up and down all over the airport until they finally gave us our hotel coupon. All they would say is "we are waiting to hear from headquarters". Each reservation got one hotel room, so you have a family of four adults - two couples - in a room. Everyone on the flight was furious with how it was dealt with. The next morning, the flight was delayed. Again, not a word. Imagine watching your plane be driven away from the terminal. And this is the rescheduled flight. Later they told us they were warming the engine. We were travelling with 2 kids and there was no accomodation. There's more, but I have no time and patience. Do yourself a favor - stay away.

Had a very good experience with frontier. Would definitely fly again. Don’t expect luxury seats on an economy flight

Had a very good experience with frontier. Would definitely fly again. Don’t expect luxury seats on an economy flight

Although the crew was very nice this is a terrible, low quality airline. The seats are absolutely horrible to sit in with no ability to recline. They are extremely uncomfortable which caused me severe back pain for the entire flight. There is also very little leg room, tiny tray tables, and they also charge for every snack and beverage except for tap water. Do yourself a favor and stay away from this pitiful, low budget, bottom of the barrel airline. I have no idea how they are staying in business but I will never use them again.

If you are looking for an airline that is unreliable, extremely small, unsanitary plane, a flight crew that is not not prepared and was rude, and is all around terrible, this is your airline. I flew from Oklahoma City to Denver with this airline. The crew and pilot were not prepared at all. The plane didn't have enough fuel to make the duration of the flight. We had to wait an extra 90 minutes for them to fuel up the plane. I asked to use the restroom after sitting for 75 minutes and was told that it was not allowed even though we were still sitting in the plane waiting for fuel. I asked again and one flight attendant moved the drink cart and said "Well are you going to go?" I said there is a line right now and I didn't think we were allowed to congregate near the restrooms. She rolled her eyes and continued shoving the cart down the isle. When it was time to finally get in the air, the flight attendants tried to make jokes about the safety requirements and in case of emergency protocol. At this point, everyone on the plane was so tired of their attitude, no one was laughing. In fact, most people completely ignored the "show." I will happily pay more for a United flight and get better service than to ever fly Frontier again. Worse flight I have ever experienced. Don't waste your money flying on this airline.

Traveled with twin toddlers (2 years old). Upon landing and takeoff I asked for a seat belt extension, which is standard on other flights, so the kid can stay on your lap. 2 flight attendants gave me attitude about it and told me that that would not be safe and not meet regulations. I told them that it's standard on other flights. They had the children sit in their own seat and scream during landing and take off.

This is the worse airline I have ever flown. My flight was delayed 3 times and ultimately cancelled. Customer service was an epic disaster. No one spoke good enough English to communicate with us. I spoke to 5 unhelpful people. Run far away from this airline. Book southwest or anyone - Allegiant! anyone else...

The worst don't fly with them!!

They charge for everything including every seat selection, $60 for a carry-on bag, water, peanuts. Their seats are hard plastic and do not recline. No entertainment without paying. A $260 flight had $100 in extra charges just to get on the flight without eating food or having water to drink. Never again.

This is not a low cost airline. They charge for everything including carry-on bags ($60), water, peanuts, every possible seat selection. The seats are hard and do not allow any recline and are very close together. Additional fees came out to $100 for a $260 flight without eating anything, not even pretzels or water. Never again

THIS IS A HORRIBLE AIRLINE. Worst experience of my life- I'm not even sure how they are still in business. Our entire flight was canceled on the way to our destination and on the way home it was delayed 5 hours and they did nothing to help us- we had to book a different flight ourselves as we missed our connecting flight. Will never fly this airline again

Not children friendly at all. No tv no wifi seats dont recline and are very uncomfortable. Bring your children something to do or they will be fussing the entire flight.