Cathay Pacific
reviews

0 customer service. 0 support for issues. Tried contacting via every means available. Yet they still could not help with a single customer service issue or even help us with a booking on their own platform. Don't waste your time or money.

Family holiday ruined by damaged luggage, followed by 4 months of chasing Cathay. Extremely poor service. Stay away.

Premium Economy cabin standard was really poor, broken footrests and media screens, headphones not working properly. Customer service even worse, five months on and still not satisfactory resolution.

The flight was very relaxing. The meals are breakfast, and it’s the best flight meal I have ever had. Although it may be expensive, but I think it’s totally worth it.

the food was great, staff was friendly, and the seat can recline into a full bed!!!!

Flew from Hong Kong to Fukuoka, a 3 hour flight that is pretty good. The cabin crew is friendly, meals ok and everything is done well. The thing I like most is that the in flight entertainment has so much that you can scroll for 5 minutes. Overall, best airline I ever flown.

For CX469 I think overall is great, Cathay's Business class offer really good services and a really good meal service for both business class and economy class.

I booked a business class ticket with Cathay Pacific expecting comfort and a premium experience, but it was extremely disappointing. I was seated next to an unclosed toilet and near airline staff, making the cabin noisy and uncomfortable. The toilet smell was unpleasant, and the service did not meet the standards expected for the price paid. I contacted Cathay Pacific about this, but their response was generic and offered no proper solution. After paying a premium fare, I expected a serious response, not a standard reply. If I could give a negative star rating, I would. I strongly advise others to avoid this airline, as my experience shows it fails to deliver the service promised, even in business class.

The airline cabin was clean and the seat looked new and was very comfortable. Check-in was fast and the service staff were really nice and helpful. Food on board was amazing as well as the inflight entertainment. The overall was excellent and it is one of the best airlines and would recommend it to all!

CATHAY PACIFIC HIGHLY RECOMENDED !EXCELLENT AIRLINE ME and my wife recently flew from Toronto to Mumbai VIA HONG KONG with this wonderful airline. We were served extremely well through out the journey . We both are seniors and have used wheel chair to enable us to assist during travel . Our discovery with CATHAY PACIFIC airline was unique in the way we were served by compassionate kind and extremely helpful staff. Even the air hostess and steward on board were prompt efficient and worked hard to provide us NOURISHMENTS and snacks in between meals as we take medications and my wife has diabetes requiring her to eat frequent short snacks . The ground staff at all airports crew of Cathay pacific all truly amazingly out perform their duties. We are extremely grateful and will frequently use your airlines and surely recommend to all friends and relatives as we have experienced exceptionally great 5 star quality service .Thank you CATHAY PACIFIC TEAM for being punctual on flight and serving us with that infectious smile. APPRECIATE SINCERELY DINKAR SOUKUR AND wife SAVITA SOUKUR