We had a flight from Dubai to London with a 2-hour transit in Baku. Due to a 7-hour flight delay to Baku, we missed our next flight from Baku to London. As their alternative option, their next flight from Baku to London was in TWO DAYS which they expected us TO WAIT in Baku airport for, even though we had to be back at work.
After 30 minutes of the departure time, the Dubai Airport staff at the boarding gate informed us about the delay, not knowing how long the delay would take, and told us to purchase another ticket at the airport as the next flight from Baku to London Heathrow was in two days! There was no Azerbaijan Airlines representative at the airport or even at the boarding gate for further explanation or support.
They do not refund our first tickets which they could not provide the services for, do not refund the full cost of the new tickets which left us no choice but to purchase, and do not provide compensation for the flight delay and 24-hour suffering and stress of being at the airport, the night flight, and going to work from London airport without sleeping.
