AZAL Azerbaijan Airlines review by Wafa 2016-07-14

I had a flight from Baku to Dubai on the 9th of July and I was wearing a white jeans. Upon arrival to Dubai an Arabic lady approached to me informing me that my trousers is dirty on the back (red stain) to which I was surprised and ran to the washroom to check. It was a red stain which I got from the chair in the aircraft A340 where the chairs were red. It was the most embarrassing moment in my life as I could feel the look of people at me. Staying in such condition at the airport for 1.5 hrs till I got through passport control and took my luggage I couldn't lift my eyes as I felt so shy. As soon as I reached home I called Azerbaijan airlines to speak to the manager but he was. It available and I was advised to sent my complaint by email which i did. And yesterday I received a email from them informing me that they investigated the condition of chairs and the whole aircraft and that there was no problem with their aircraft. So basically they blamed me being a liar and not even a simple apology received from their side. I would not recommend to anyone to fly with Azerbaijan airlines after the embarrassment I went through. They have worst customer service.