I purchased a flight for 3 passengers from Denpasar to Perth back in June/July 2015. But due to the volcanic ash my flight to Denpasar a week earlier was cancelled and I was unable to get to Denpasar for my Holiday. I called Air Asia Indonesia a week before my flight and told them of the situation and informed them I would not be able to take the flight from Denpasar to Perth and I requested a refund. They asked me to lodge a reimbursement request online. A week later the refused to refund my money. My girl friend caught the flight we were booked on and Air Asia resold my seats to other passengers and still refused to repay me. I’m disappointed with Air Asia Indonesia.
EDITORS COMMENT: That’s pretty poor of them… you’re definitely entitled to get your taxes reimbursed so follow that up – it wont be much but it’s something.
