Air Niugini review by Lucas 2013-07-18

I was flying from Popondetta to Brisbane via Port Moresby using Air Niugini as i have dine wvery month for the last 2 years. The first flight (Dash-8) was delayed. When I arrived in Port Moresby I was not allowed to check in for my flight to Brisbane even though there was 1 hour before departure and I was assured when in Popondetta that I would be allowed to board the flight. Air Niugini instead booked me in a flight to Cairns and said that someone would be waiting to assist me with a connecting flight to Brisbane. When I got to Cairns all Air Niugini staff had gone home. I was stuck in a town I had never been to, without accommodation and without a connecting flight. I then rang Air Niugini Australia for assistance and was yelled at by the Australian National Manager . She somehow told me it was my fault. This was not the first time Air Niugini had avoided responsibility for stuffing up my flights, but it will be the last. I have prevoiusly had items stolen from my baggage which was locked and several packages marked ‘fragile’ have been broken. I have since booked all flights for myself and my employees through Virgin Australia and Airlines PNG and have not had any problems. I would not recommend Air Niugini to my worst enemy.