flew with Air Arabia on flight 3O393 le 04/09/25. Upon arrival, my checked baggage was mistakenly taken by another passenger. I was left without my suitcase for the entire duration of my trip abroad and had to buy clothes and basic items at my own expense. Despite providing receipts and submitting a claim, the airline simply told me that my baggage was “located and delivered” and then closed my case without any compensation. No reimbursement, no support, no recognition of the inconvenience caused. Extremely disappointing experience. Air Arabia does not take responsibility for passengers’ rights when issues occur. I do not recommend this airline.

I traveled from Iran to Greece with this company, and unfortunately, when I checked in, I noticed that my grandmother's valuable and memento suitcase, despite its high-quality material, was terribly broken and completely destroyed. My personal belongings must have spilled out. This was very strange! I immediately went to the damaged luggage section, and after 2.5 hours, a lady came, filled out a form, handed it in, and gave me a tracking number. She said that this was the only airline that had no office or staff at the main airport in Athens. It was very shocking that more than 20 passengers were in a similar situation to me. Even after filling out the necessary forms, they said that you had to email the forms to the company, but they did not have an email address. The estimated price of my luggage was 700 euros. That night, I immediately found several email addresses from the company on the Internet and sent several emails, but after 2 months, they have not responded to the 16 emails I sent to all 4 of their email addresses, nor have they even apologized or paid compensation. I also called the main company in Sharjah and they kept me on the line for hours and then hung up. An aviation company that has no specific personnel, no trained and responsible managers, and no specific offices in Europe. Exactly like the fake and fraudulent companies.

had a very disappointing experience with Air Arabia . The baggage policy was applied inconsistently and unfairly. My handbag was weighed and included in my cabin allowance, leading to a £79 excess baggage charge, while other passengers were given exemptions or leniency. On my outbound flight from London, this rule wasn’t enforced, which shows how inconsistently the policy is applied. Watching staff treat passengers differently even waiving weight for some but not others was frustrating and unfair. This left me stressed, anxious, and feeling disrespected as a customer. Transparency and fairness are badly lacking. I will think twice before flying with Air Arabia again.

Deux vols. Deux cauchemars. Plus jamais Air Arabia. J’ai pris Air Arabia deux fois… et deux fois j’ai regretté. 🛫 Dernier vol (juin 2025) : Mon billet précise clairement : 1 valise cabine 10 kg + 1 objet personnel. Mais à l’aéroport, le personnel m’annonce : « Tout doit faire 10 kg, y compris ton sac, ton ordinateur, ton téléphone. » Incompréhensible. Résultat ? Le responsable me dit : 👉 « Soit vous payez 750 DH, soit vous retirez toutes vos affaires. » À 5h20 du matin, je me retrouve à vider toutes mes affaires pour ne garder que mon ordinateur et mon sac à dos. Injuste, humiliant, absurde. Et quand j’ai essayé d’expliquer calmement que c’était la première fois qu’on me faisait ça, il m’a répondu froidement : « C’est la nouvelle loi. » Sans preuve. Sans discussion. ✈️ Premier vol (CDG – 2024) : Carte d’embarquement reçue sans numéro de terminal. Résultat : j’ai tourné pendant 2h40 à Charles de Gaulle, perdu dans l’aéroport. J’ai raté mon vol. Aucun remboursement, aucune assistance. ❌ Conclusion : Air Arabia, c’est zéro transparence, zéro respect client, zéro professionnalisme. On vous accuse, on vous facture, on vous ignore. 👉 À fuir.

Very bad experience On May 13, my flight with Air Arabia from Sharjah to Alexandria, which was scheduled on flight G9 594 at 21:35, was cancelled.Iam Mohamed Hassan a Tour guideMy booking reference number: 622538176My wife’s booking reference number: 622529985.I arrived at Sharjah Airport at 20:00, and there were only five passengers ahead of me at the counter.I waited for more than 45 minutes at the counter due to the staff being occupied with other customers’ baggage overweight issues. Problems Faced:*Unprofessional behavior by the staff, including laughter and a careless attitude during a situation that required responsibility and seriousness.*Inefficient counter management: The excessive time spent resolving other passengers’ baggage issues caused delays for the rest of us, leading to us missing the flight.*Additionally, I found the behavior of the staff to be unprofessional and lacking in respect, which only added to my frustration during the experience.

Worst experience with this flight, especially from Sharjah. They have you wait in long lines after boarding, in the narrow flight connect area, which is hot and suffocating. The staff do not help out . If the flight isnt ready to board yet, have your customers seated in the waiting area! Do NOT choose this airline even on your worst day!

It was my first and last time to choose air Arabia . The staff at Tehran airport were pathetic , non professionals ,they were in hurry to leave the counter.mostly in other airlines they don’t issue the online tickets without getting the visa status of ok to board but in Air Arabia they had issued the ticket without checking the visa status and they confirm the ok to board once you are getting your boarding pass so Once you hand over your password they tell you wait to confirm verification your visa through email. If you are lucky enough your ticket won’t be wasted otherwise they waste your time , energy and fare while telling you that we can’t refund because it is passengers issues not ours. The worst part was that there was no office or manager I can coordinate in Tehran office. I personally not suggest this airline at all . Disappointed with air Arabia

I recently had a very disappointing experience with Air Arabia regarding their ticket cancellation and credit refund policy. I booked a flight for my brother and paid an extra 200 just to make the ticket cancellable. Later, due to unavoidable reasons, I had to cancel the ticket. Instead of refunding the amount back to my original payment method, Air Arabia held the amount in credit points, which is already an unfair policy considering I had specifically paid extra for a cancellable ticket. When I tried to use these credits for my own flight booking, I was shocked to find out that I couldn’t use them because the credit was under my brother’s name, despite the fact that both bookings were made from my own account. This makes no sense, if Air Arabia is going to hold my money hostage in credit points, then at the very least, they should allow it to be redeemed within the same account, regardless of the passenger’s name. This is a highly restrictive and unfair policy. If an airline is unwilling to return the money directly to the customer, they should at least provide the flexibility to use it for future bookings, regardless of passenger name, as long as it is within the same account. This experience has left me with a very negative impression of Air Arabia’s policies. Instead of offering customer-friendly solutions, they create unnecessary restrictions that ultimately cause financial loss and frustration for their passengers. I would strongly advise anyone considering Air Arabia to read their fine print carefully before paying extra for a ‘cancellable’ ticket—because in reality, your money might not be as flexible as you think! I certainly won’t be choosing them again unless they make their policies more transparent and customer-friendly. 👎 Very disappointed with their refund & credit policies!

Air Arabia is one of the worst airlines due to its poor customer service

Disappointing experience. What I was shocked about, and this is basic -- it was a 4-hour international flight, and when I asked for water, she asked me to pay for it at the counter and take a bottle!!! Isn't this a basic necessity that an aircraft can offer to fulfill? Secondly, and the worst -- Luggage!!! I was allowed only 10 kg cabin luggage for an international flight. Mind you -- with the ticket booking, you do not get the privilege of carrying a reasonable luggage weight. So I packed a bag of 9.5 kgs, just when I thought I was in the clear, the generous lady at the counter mentioned -- excuse me, ma'am, you have to pay for one of the bags - laptop and cabin must together be 10!!!!!! Wow! So now I had to pay the price of a 20kg luggage bag for my 9.5 kg. Could the aircraft not have sent an email or some information about this before I could leave my home??? What a filthy tactic! I only knew about 10 and it did mention 7kgs weight-on baggage. And mind you they say it's a low-budget carrier but the ticket was not all that low!