Thursday, September 28, 2023
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Who are the Top Ten international airlines? has announced its Airline Excellence Awards along with its top ten airlines for 2016.

Heading the list is Air New Zealand followed by Qantas Airways, Etihad Airways, Cathay Pacific Airways, Singapore Airlines, Emirates, EVA Air, Virgin Atlantic /Virgin Australia, All Nippon Airways and Lufthansa.

To gain a top ten position, airlines must achieve a seven star safety rating and demonstrate clear leadership in innovation for passenger comfort. developed its unique seven-star ratings system after two years of evaluation and the system is now endorsed by the International Civil Aviation Organization.

The editors of, some of the most experienced and awarded, over a period of four months look for a consistent level of service and innovation.

“We want to reward and highlight the leaders in the industry – airlines that go the extra distance to make a difference to the passenger experience,” said Geoffrey Thomas Editor-in-Chief.

“While we do not have a public vote we do consider website feedback from passengers when making our final decisions.”

Mr. Thomas noted a big mover this year was Qantas which jumped from 4th to 2nd place, while Virgin Atlantic /Virgin Australia moved into the top ten at number 8.

Virgin Atlantic introduced new aircraft (787s) and Virgin Australia completed the stunning interior upgrades of its A330s, while Qantas ordered 787s and posted a dramatic turnaround to move into profit.

Singapore Airlines is now introducing its elegant new business class and launched the A350-900ER to the reintroduced Singapore to United States nonstop. The airline also launched its new premium economy.

In late 2014, Etihad Airways stunned the industry by unveiling new first and business class products that are now being rolled out.

MH370 searchers: We are looking in the right place!

The Australian Transport Safety Bureau has released a new report into the search for MH370 that confirms it is looking in the right area – 1800km south west of Perth Western Australia – for MH370 that disappeared on March 14 last year with 239 passengers and crew.

The new search analysis data comes from the Defence Science and Technology Group and Boeing and used models of the Inmarsat satellite communications data, aircraft dynamics and meteorological data to determine likely flight paths.

Are searchers about to find MH370? 

The DSTG also validated that data with previous flights of the accident aircraft.

According to the ATSB the new analysis prioritised area is within the previously defined search area.  

A spokesman for the ATSB told The that “just over half of this prioritised area has already been searched and eliminated.”

In total, around 76,000 square kilometres of the ocean floor has been searched to date. Around 54,000 square kilometres is located within the refined search area.  

“We will continue to search the remaining 44,000 square kilometres methodically, using the current search equipment and the autonomous underwater vehicle,” the spokesman said.

Air New Zealand’s ‘Airband’ a world first

Air New Zealand has introduced a world first for children flying unaccompanied, giving parents and guardians the opportunity to follow the steps in their journey.

Children travelling alone on Air New Zealand services will now receive an Airband™ at check-in as part of the service.  The wristband is embedded with a chip which is scanned at key stages of the journey to trigger text notifications to up to five nominated contacts.

Air New Zealand General Manager Customer Experience Carrie Hurihanganui says Airband is a great example of the airline investing in technology to enhance the customer experience.

“We know that having your child travel on their own can be a nervous time for both children and their guardians.  While our staff have always taken great care of children travelling solo, we identified that there was an opportunity to enhance the experience for kids while at the same time giving caregivers further peace of mind and visibility of their journey,” says Ms Hurihanganui.

“We believe this is the first time this type of technology has been used by an airline anywhere in the world for the purpose of providing caregivers greater peace of mind when their child is travelling alone.  We have been trialling it across our network over recent months and the feedback from parents and guardians has been very positive with many welcoming the additional reassurance of knowing where in the journey their child is.”

The airline’s new service applies to all children aged between five and 11 who’re travelling alone – but those aged up to 16 years can choose to opt in.

The new service is being offered on a complimentary basis through until 3 February 2016.  Bookings made from this date will incur a fee of $15 per child for each one way domestic journey, or $40 per child for each one way international journey. 

Suggested read: Air New Zealand brings the future of air travel

2016 airfares to rise at modest to moderate rate

IATA scrap visa system

Nothing is ever certain in this life, but it’s a pretty good bet airfares won’t take off next year. Matter of fact, the American Express Global Business Travel Forecast 2016 (GBT) is predicting only a modest hike in the cost of airline tickets—depending on where you live and where you’re headed.

In a prepared release the American Express Global Business Travel (GBT) says, “Led by favorable market conditions in North America and tempered growth in Asia, the airline industry will see slight pricing gains as increased demand is offset by similar growth in capacity partially spurred by lower fuel costs.”

What’s this mean for you and your (or your company’s) pocketbook? Here’s the region-by-region rundown:

North America. Short-haul business class tickets are predicted to increase .4% to 2.4% next year; long-haul business class by .4% to 2.9%. GBT forecasts a .7% to 2.7% hike in long-haul economy airfares. But the best news of the bunch is the projected cost of a short-haul economy ticket. GBT believes it will fall by as much as 1.5%, and rise no more than 1.1%.

 Latin America. If you’re bound to, or intend to fly within, Latin America be prepared to reap the benefits of what American Express Global Business Travel labels “economic headwinds.” They’re expected to drive down the prices across the board, but especially in economy class. The forecast predicts short-haul business class will rates will fall by 3.5% to .5%; long-haul business class seats could sell for 3% less than they did. Back behind the curtain, short-haul economy class is predicted to plummet by as much as a full 4% to a more modest .5%; long-haul economy class accommodations should drop 1% to 4%.

 Europe and the Middle East. 2016 European airfares are predicted to remain relatively stable—that’s if you book a seat in the back. “Premium cabin costs,” says GBT, are “the exception.” Overall, “continued pressure from both LCCs (low-cost carriers) and the Gulf Carriers “will place strong downward pressure on fares throughout Europe, particularly on short- and long-haul routes to Asia.”

In the Middle East itself expect rapid capacity growth by Gulf Carriers and a persistent, lingering weakness in the region’s petro-pegged economy to “generally push… prices lower.” In Europe, short-haul business class is projected to fall as much as 1% and not to rise more than 2%. No such luck with long-haul business class. GBT says those airfares should rise between 1% and 3%. Short-haul economy passengers should pay between 2% less to 1% more for a seat, while long-haul economy looks to be as much as 3% less expensive.

Middle East airline short-haul business class seats aren’t cheap. They’ll cost you 2% to 5% more; long-haul business class in the region should run 1% to 3% more.
GBT envisions short-haul economy in the Middle East increasing by between 2% and 3%. Long-haul economy should rise no more than 1%.

 Asia-Pacific. Look for domestic economy airfares to show the most robust price increases in the region. This will be especially true in China, where the burgeoning middle class is making its mark, and loves to travel. Domestic Asia-Pacific business class airfares should increase between 1% and 2.8% according to American Express. International business class looks to post a .6% to 2.6% gain, while intra-APAC business class tickets might rise as much as 2%. Domestic economy fares are predicted to increase 2% to 3.5%, international economy seats 1% to 2.7% and intra-APAC seat prices between .5% and 2%.

So blow the winds of change in the year to come—modestly to moderately. Pack accordingly.


Court gives ACCC a win on card fees, but airlines dig in

The Australian Competition and Consumer Commission is escalating its crackdown on so-called drip pricing – the practice of airlines and other online retailers of failing to disclose the full price of travel until the very end of a booking process – following an important court victory last week.

The ACCC says it is “sweeping a range of websites and mobile apps” as part of the International Consumer Protection and Enforcement Network’s annual internet sweep, involving more than 50 consumer protection agencies around the world.

It says the crackdown is targeting online retailers of flights, accommodation, cruises, ferries, trains, buses, vehicle hire, car parking and entertainment ticketing.

The ACCC last week won a 12-month legal battle against Jetstar and Virgin Australia on alleged drip pricing, even though Federal Court Justice Lindsay Foster found Virgin not guilty of most of the charges brought against it.

The case focused on the $8.50 per sector surcharge at Jetstar and the $7.70 surcharge at Virgin, termed a “booking and service fee”. Only Qantas still refers to its booking fee as a “card payment fee” – the phrase used by all airlines until the ACCC began taking an interest.

“While the Court found that the ACCC had not established all of the allegations against Jetstar and Virgin, the findings that some of their conduct was misleading are significant,’’ said ACCC chairman Rod Sims.

In responses to questions from, Sims said: “We have had wide concerns across a number of industries [about drip pricing]. We considered the conduct by these two firms [Jetstar and Virgin], however, to be some of the most concerning.

“We have been engaging with many firms who have, as a consequence, made helpful changes. We will continue to monitor this issue to ensure companies do meet their legal obligations in light of this court decision.”

Jetstar said it welcomed the Federal Court’s ruling. “We want our customers to clearly understand all fees and charges associated with their booking and that’s why we have progressively made changes to make it clearer at every step of the booking process what charges may apply,’’ the spokesman said.

Virgin said the Federal Court has found in favour of the airline on five of the six claims made by the ACCC. “The one claim on which the Federal Court found in favour of the ACCC related to the disclosure of the booking and service fee on Virgin Australia’s mobile website. Virgin Australia is reviewing the judgment and considering its position on this aspect,’’ a spokesman said.

“Virgin Australia is committed to ensuring that its booking and service fee is fair and simple for consumers to understand, while providing a fee-free payment option on the Virgin Australia website and mobile website.”

However, the idea that air fares will fall anytime soon as a result of this case or the Australian government’s decision to ban retailers, including airlines, from profiteering on credit card interchange fees is fanciful.

“Booking and service fees” are just one of the devices airlines are now using – without which they would be losing money.

Airlines globally now raise an estimated $US38.1 billion a year from such so-called ancillary revenue – “services” that cost next to nothing to provide. That’s $9 billion more than the industry is expected to make in profits this year. 

Both major Australian airline groups appeared before the Senate Standing Committee on Economics on November 9 where they indicated they had no intention of foregoing such revenue and argued that their credit card surcharges did not recover the full cost of the information technology systems used to sell tickets online.

That directly contradicts claims by consumer groups such as Choice that retailers like Qantas pay less than 1% in merchant fees to the credit card companies they deal with and are charging markups of thousands of percentage points on credit card transactions.

“Qantas recovers less than its total of card acceptance through card surcharges,” Qantas group executive, Government and International Affairs, Andrew Parker, told the committee. “In fact in 2014-15, our analysis has shown that Qantas recovered 81 per cent of its reasonable cost of card acceptance (as defined by the Reserve Bank).

“Unfortunately this point is consistently ignored by Choice and other voices.”

Parker claimed all sorts of internal costs fell under the card processing fee. “It goes beyond merchant service fees, which vary between card types and includes people costs, processing costs, infrastructure, equipment, fraud, fraud prevention and other measures,” he said.

“In addition, there are substantial investments in ever-developing technology which benefits consumers as well as merchants and the overall payment system, and these are legitimately offset through surcharging.”

In other words, ancillary revenue is now so important to the airline it will simply call its card processing fee something else if the government attempts to ban profiteering on card transactions.

The Senate Standing Committee on Economics inquiry into credit card surcharging and other matters – which the government is waiting on before it makes a final decision on credit card merchant fees – was originally scheduled to report on November 23, but that deadline has been extended to December 3.

It’s time to stop complaining about Ryanair

Ryanair is quite possibly the most complained about airline. Operating more than 1,800 daily flights from 76 bases, connecting 200 destinations in 31 countries on a fleet of over 300 Boeing 737 aircraft and delivering Europe’s No.1 on-time performance, I suspected the source of these complaints must be passengers who expect a full service product for a low cost fare. I had to go through the booking process and review this airline myself, could it really be that bad?

Let’s start by clarifying a few myths and confirming some facts.

1)      The seating is tight.  Wrong. The seat pitch is 30 inch which is a whole 2 inches more than the likes of Airasia, Monarch and Thomson and one inch more than Easyjet, jet2 and Germania to name a few.  Really tall? Book yourself an extra legroom seat as shown in the image below. 

2)      They charge you to print a boarding card at the airport. Correct. So at the final stage of booking when it clearly states you need to print your boarding card to avoid charges at the airport you should really do it.

3)      They charge for baggage. Correct. Again, through the booking process it clearly states that you need to pay for checked luggage. It also clearly states on your boarding pass what the size restrictions for carry-on baggage are. If you choose not to adhere to this you will be charged a hefty fee at the airport. They are strict about this so you should be too. 

4)      They fly to secondary airports. Correct. This keeps the costs down for you so check the price to get from this secondary airport to where it is you’re going and make sure the airfare is still the best price. Ryanair do however offer well priced transport options to the main city centres from most of these airports.

Put simply, Ryanair is a low cost or budget carrier. These airlines offer a seat only airfare at a competitive price and then charge for extras. If however you choose not to select a seat, do not print your boarding card and do not pre purchase luggage when you make your booking online then you will be charged at the airport for such things at a MUCH higher rate.  

Paying for these extras at the airport on top of the airfare will likely end up costing you more than the all inclusive full service airlines fare operating on the same route.

So the message is very simple – follow the rules and you will save! This is not a full service airline, its low cost, it’s different. What you choose to add on is up to you and preparation is vital to get the maximum value.


The cabin itself was clean with no signs of wear and tear. There are no seat pockets in the back of the seats so try and have your bag with you if you can.   There is no WiFi or inflight entertainment, there’s not even a ‘Ryanair inflight magazine’ so be prepared with your own.

Shortly after take-off cabin crew come through the cabin with the buy on board menu and then announce what hot food options are available on this flight. The crew take hot food  orders and then come through again with the snacks and drinks trolley.  Yes you have to pay for water. You have to pay for water on nearly all low cost carriers, it’s not something we agree with but it’s standard.  At some airports you can fill up an empty water bottle at the gate or in the bathroom after security and take it on board with you or just buy a bottle at the airport if you don’t want to buy on board.



At Edinburgh it was quick and easy but in Barcelona it was quite the opposite. Non EU passport holders need to get their tickets and passports checked at the ticket office and drop their bag off in another line yet this was not signed anywhere. We were in the bag drop line which was cut off half way through so off to the back of another queue we went before being kicked out of that line to get the ticket and passport checked and then it was back to bag drop again. 

It now makes sense to me why customers of the airline get so frustrated if this is how the ground operations are run, but on that point it needs to be made clear that this is a third party issue not a Ryanair issue per se. They outsource these ground operations to a third party company so is it fair to be blaming the airline?  One passenger stated that this always happens with Ryanair but not one of their competitors. A bit of research shows that that competitor does not use this third party operator. Does this taint my opinion of Ryanair? No, but it reminds me that whenever you are traveling on a foreign passport you must always allow extra time. 


Ryanair CLEARLY state all additional or optional fees and charges throughout the booking process and offer extremely competitive no frills airfares.  Never again do I want to hear another complaint about being charged for baggage, boarding cards, seat selection etc. It’s all there in black and white  and the responsibility lies with the passenger to do it. This is how cheap travel works and if you want to travel all inclusive then you need to be flying with a full service legacy airline and paying the corresponding higher fare.

Passengers need to stop expecting a full service product at a low cost airline price. Air travel has never been cheaper nor the choice of who and how you fly greater. It’s a new world of flying – get with it, be grateful for the low fares that open up more travel options, read the fine print, allow more time at the airport than you may normally and finally, take responsibility and stop complaining about Ryanair because it’s actually pretty good. 

Contact the editor.

Air France bomb threats

Two Paris bound Air France flights from the United States were diverted Tuesday night due to bomb threats.

Both flights – an Airbus A380 and a Boeing 777 – landed safely.

Air France Flight 65 a 500-seat A380 was operating from Los Angeles to Paris and was diverted to Salt Lake City after the threat was received according to a US government spokesman.

Shortly afterwards, Air France Flight 55 a Boeing 777 with 298 passengers a crew operating from Washington’s Dulles International Airport to Paris Charles de Gaulle Airport diverted to Halifax, Nova Scotia also due to a similar bomb threat.

Salt Lake City FBI Special Agent Todd Palmer told CNN that “several law enforcement agencies are working to determine the nature of the threats which caused the aircraft to divert.”

However no US military aircraft were scrambled.

CNN’s national security analysts Juliette Kayyem said that “diversion of flights is the most draconian response to a bomb threat.”
“I think right now we take this seriously until we hear some explanation to the validity of the bomb threat,” Ms Kayyem said.

However one safety analyst who spoke to warned that this could be new phase in the terrorism war by ISIS.

“They [ISIS] could cripple aviation with hundreds of bomb threats,” the analyst warned.

Separately Russia has said that a bomb brought down Metrojet Flight 7K-9268 from Sharm el Sheikh to St. Petersburg (Russia) which crashed on Saturday October 31 killing all 224 on board.


Qantas goes back to the future for its 95th

Qantas Boeing 737
Australian airlines have a fatality free safety record for jet operations.

Qantas has unveiled its second retro colour scheme on a Boeing 737-800 painted in vintage 1960s livery as the national carrier celebrates 95 years of flying.

Retro Roo II (VH-VXQ) has the same livery that featured on Qantas’ first Boeing 707 jets from 1959 to 1961 – when the flying kangaroo helped revolutionise long-haul travel.

World’s safest airline

Retro Roo delivery flight 

The B707 represented a step-change in aviation and Qantas was the first carrier outside the United States to operate the jet. In 1959, Qantas used it to become the first airline to operate regular passenger jet services across the Pacific Ocean, connecting Sydney and San Francisco.

Qantas was also the first airline to offer a round-the-world jet service with the B707. The flying time was 70 hours compared to 127 hours with the Super Constellation aircraft that the B707 replaced..

Welcoming the freshly-painted jet into a hangar with more than 300 employees, Qantas Group CEO Alan Joyce described the vintage livery as a flying tribute to the airline’s history of innovation.

“None of the past 95 years would have been possible without all those who have worked for Qantas with such commitment and passion. Tens of thousands of people have dedicated their whole careers to the national carrier and many who work here today are the third or fourth generation in their family to do so,” he added.

“As we celebrate our 95th birthday today, I hope this livery inspires a sense of pride in what our national airline has achieved during all those years of taking Australians around the world and bringing them safely home again,” said Mr Joyce.

“A large part of the national pride people feel towards the flying kangaroo comes from the fact it has been responsible for so many innovations in global aviation.

“We were the first airline to introduce business class, we have operated record breaking endurance flights throughout our history and we’ve helped pioneer many breakthroughs in aviation technology.

Retro Roo II is the second Qantas 737 aircraft in vintage livery. Retro Roo I was launched last November, featuring the livery of 1971-1984, and regularly appears on social media as passengers photograph it at airports across the country.

EVA Air’s flying chairman

No mere paint job, new aircraft liveries tell a tale. They’re the public-facing reflection of an airline’s identity and aspirations. That’s the case with EVA Air, the expansive Taiwanese carrier. It just took delivery of its 22nd Boeing 777-300ER at Paine Field, Everett, Washington State.

“We just did some adjustment,” says EVA President Austin Cheng. The new paint scheme is less cluttered, less busy than the old one. Gone are the big, bold letters on the side of the fuselage advertising that the aircraft is, indeed, a 777-300ER. Vanished are the orange swooshes. “We made it simpler,” says Cheng. The straight horizon line (the line bisecting the bottom of the aircraft from the top) is absent on this big Boeing leased from Air Lease Corporation. That line’s been replaced by more of an aerodynamic curve.

It will take a while for the new paint scheme to start showing up on the rest of the EVA fleet.

Along with the rollout of a new exterior scheme comes an interior change: new boarding music composed by renowned Asian composer Ricky Ho. Sweeping and soulful, the music mirrors the distinct white compass on the vertical stabilizer (vertical tail) of the aircraft. The idea is to prep passengers with a visual image of a worldwide airline before reinforcing the message with music as they enter the cabin. That cabin was recently revamped to include an upgraded three-class layout.

The passenger part of EVA’s overall package earned the carrier a seven-star ranking from this website, the highest you can get.

If the style is sleek, the substance of no-longer-under-the-radar EVA Air is focused squarely on safety. In this category too the airline earned seven stars.

Safety starts at the top, in the left seat of a B777 occupied by EVA Air Chairman K.W. Chang. And he’s not in the pilot-in-command’s seat for a marketing photo-op. He’s a rated B777 captain, the person who flies B-16725 (the aircraft’s registration number) on to Taipei after all the pre-flight ceremonies.

“Most chairmen are financial people,” smiles Chang. “Everybody talks about safety, but we really understand [it].”

Chang is a true believer in CRM—cockpit resource management. CRM, when it works right, helps ensure the crew flies the airplane in a coordinated, mutually supportive fashion. Concrete communication is key here, a sometimes culture-defying interaction that allows a junior co-pilot to tell a senior captain, when they’re about to a mistake. Up front, behind those locked cockpit doors CRM is king—at least on the airlines that understand its importance. “We want to make sure everybody understands [CRM],” says Chang, “the principles behind it, not just the letter of the law.”

The challenge, of course, is ensuring as EVA grows those principles remain strong. By the end of 2016 the airline plans to have added seven more 777-300ERs and six more A321-200s, the latter for shorter-range regional flights. By that time the green and white fleet will sport more than 80 aircraft.

One way Chang intends to scale up safety as the airline expands is by keeping the principle that pilots should fly no more than one aircraft type. That way, the chairman says, “They become specialists on the aircraft.”

Chang should know. This decidedly un-desk-bound airline executive doesn’t confine his time in the left-hand seat to ferry flights. He’s not a captain in name only. He pilots regularly-scheduled passenger flights “probably two or three times per month.”

It’s an uncommon approach to the airline business that makes considerable common sense.

EVA Air has also committed to be 24 Boeing 787-10s..





T1 Domestic – Virgin Australia’s stunning new high-tech home

Virgin Australia has unveiled what it calls the future of airport operations at the new T1 Domestic Terminal at Perth Airport, which will open to flights on November 22.

In a world first the airline will use new hybrid technology developed by airline IT company SITA that allows Virgin Australia to tailor check-in to each passenger and enables the airline to easily change operations to meet customer and situation demand.

Essentially the new area can be swapped from self-service to staff assist counters in a matter of minutes.

The check-in area features;

• 14 hybrid desks which can be switched from self-service bag drop to full-service, traditional counters within five minutes
• the flexibility to determine how many self-service bag drop desks can be changed into full-service counters depending on demand in peak periods
• 28 self-service kiosks where passengers can check-in, print boarding passes, weigh their bags and print baggage tags
• 7 service pods where a Virgin Australia ground crew member can support any passengers in need of assistance with check-in, boarding passes and baggage tags
• Service desks to assist with traditional check-in, boarding passes and general enquiries.
• 12 aerobridge serviced departure gates including three A330 capable aircraft gates
• a central retail and dining area offering passengers an extensive range of dining and shopping options
• the new Virgin Australia Lounge, featuring a Wine and Espresso Bar
• shorter transfer times to both regional WA and international flights

Virgin Australia Group Chief Executive Officer, John Borghetti said: “This new technology is all about giving our customers the freedom to choose their airport experience. The new technology improves efficiency and speed, and importantly frees up our people to perform a concierge-style role and support our guests as they move through the new terminal.”

“The hybrid technology has been developed to an industry standard which will allow Virgin Australia to roll it out across the rest of our network,” Mr Borghetti said.

T1 Domestic is the final major project in the current $1 billion makeover at Perth Airport and is a magnificent new home for Virgin Australia.

Mr Borghetti told that the new terminal will transform the customer experience in Perth.

“This terminal is the centrepiece of our commitment to Western Australia and will deliver an outstanding travel experience for all of our customers. It will provide access to twice the number of departure gates, with the ability to board up to twelve aircraft at one time, offering a world-class gateway for regional, domestic and international travel,” Mr Borghetti said.

“Our new check-in service will enable us to tailor the experience to the needs of different customers, combining cutting-edge technology with the personalised customer service for which Virgin Australia is renowned.”

“We believe the new Virgin Australia ground experience will raise the bar for airport services around Australia and help to ensure that Virgin Australia is the number one choice for travellers on the all-important trans-continental routes,” Mr Borghetti said.

Perth Airport’s Chief Executive Officer, Brad Geatches said the T1 Domestic Terminal is a world-class facility and the most significant project in Perth Airport’s current $1 billion redevelopment.

“The opening of the T1 Domestic Terminal represents a major milestone in achieving our vision of having all commercial air services operating from one convenient location,” said Mr Geatches.

“The new Terminal offers customers a totally new experience, with high quality finishes, a range of food, beverage and retail outlets and a premium lounge for Virgin Australia guests.”

“We are confident that the Virgin Australia T1 Domestic Terminal sets a new standard in customer experience in Australia. The facilities are brand new, very spacious and designed with the customer at the forefront,” Mr Geatches said.

In a bid to keep up with more modern airports worldwide, passengers would get special treatment, Mr Geatches added. “We have paid special attention to customer service and will introduce specially trained staff to assist passengers through the security process.”

The Premier, Colin Barnett commended Perth Airport on its investment decision, saying it coincided with the Federal and State Government’s $1 billion expenditure on Gateway WA, the road network leading into the airport.

“Perth Airport is an important gateway to our city and our State and this new terminal represents an exciting milestone in the transformation of the precinct,” Mr Barnett said.

“Tourism is an $8.7 billion industry for Western Australia and in 2014-15 Perth Airport’s total passenger numbers, including international and domestic, reached almost 14 million. We want visitors’ first impressions to be positive and lead to return visitation and endorsement, so a combination of better access to airport facilities and the delivery of services people want and need is key.

“There is no doubt this additional infrastructure will be needed for business and leisure travel now and into the future as the State’s tourism value and business attraction grows,” Mr Barnett said

Situated at the western end of T1, Australia’s newest domestic terminal will enable passengers to transfer seamlessly between regional, interstate and international services in one location.


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