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Delta adds categories and color in boarding revamp

Delta

Passengers already confused about boarding procedures in the US are about to grapple with a color-coded process at Delta Air Lines that “simplifies” boarding but adds two more categories.

Due to start globally from January 23, the airline will discard the tradition of boarding by zones in favor of a process that boards according to the “branded” fare purchased.

Most airlines do this to some extent: travelers in the cheap seats are asked to hang back while passengers in business class and those with premium status are invited to board first.

But Delta has taken this a new a level with eight color-coded categories it argues will “encourage fewer customers to line up in the gate area at any one time”.

READ Faulty repair work doomed Viscount 50 years ago.

The carrier previously had six categories with premium and Sky Priority customers boarding first followed by four zones.

Under the new system, Delta One customers get to board first followed by Delta Premium Select or first class ticket holders and then those with Delta Comfort + fares.

This is followed by Sky Priority Platinum and Gold Medallion members, those with Sky Elite Plus status and members of other eligible loyalty programs who haven’t bought pricier tickets.

Then come three Main Cabin categories followed by those that have opted for the airline’s basic economy cheap tickets.

Delta colour and boarding
Out with the old and in with the New: Delta’s color-coded boarding system. Graphic: Delta.

The airline says each of the categories will have a specific color attached to them “inspired by Delta’s primary brand palette” and the passport Plum shade used for its uniforms.

The colors will be used in its online shopping (although only to some initially), on boarding passes and in the airline’s app as well as on Jetway screens and gate boarding signs.

According to Delta,  the branded boarding concept emerged from its decision to add zone 4 in early 2018 for basic economy customers.

The change produced dramatically improved customer satisfaction scores in zone 3 and improvements in every other zone, including by double digits for the main cabin zones.

Every customer values consistency and a sense of knowing what to expect when they’re traveling,” Delta senior vice president and chief marketing officer Tim Mapes said in the airline’s announcement.

“We have been listening to our customers about the stress they often feel at the gate before boarding, and implementing small changes for years.

“This latest enhancement further refines how Delta’s process works and is designed to better link the Delta product they purchased to differentiated experiences throughout their journey.”

The airline says it will continue to notify Basic Economy passengers that their carry-on bag may need to be checked free of charge at the gate.

Delta has been investing in a number of technologies to help smooth the customer journey including RFID baggage handling, automatic check-in and bag tracking via its mobile app and biometric terminals.

Chilling picture of the fatal three Viscounts

Viscounts
First three Vickers Viscounts on the production line at Hurn in the UK. Colorized by Benoit Vienne.

This picture is chilling: these three Vickers Viscounts that once flew for Trans Australian Airlines would all crash in Australia killing a total of 45.

The first was VH-TVA, called John Batman, after the founder of Melbourne, which would crash in a training accident at Mangalore just 18 days after delivery on October 31, 1954, killing all three crew.

The second was VH-TVB, delivered in late 1954 and named Gregory Blaxland, after the man who conquered the Blue Mountains.

In 1962, it was leased to Ansett-ANA and then purchased by the airline and then leased to MacRobertson Miller Airlines on September 10, 1968, and renamed Quininup.

It crashed on December 31, 1968, killing all 26 aboard.

READ: Faulty repair work doomed Viscount 50 years ago

The third in the picture is VH-TVC which was named John Oxley, after another Australian explorer.

This Viscount was also leased to Ansett-ANA in 1960.

It crashed into Botany Bay in November 1961 when it encountered gust loads from a severe thunderstorm well in excess of the design limits of the aircraft. All 15 aboard were killed.

After the loss of Quininup, the Australian government grounded Viscount 700s in Australia, although the type was being phased out as DC-9-30s from the Douglas Aircraft Company were being delivered.

Familes of Viscount crash left shattered and forgotten

Viscount
Mrs Jane Rushton, daughter of Captain Brian Bayly with his log books. Credit Laurie Benson Albany Advertiser.

On the fiftieth anniversary of Australia’s second worst airliner crash, a Vickers Viscount that claimed 26, the thoughts of Jane Rushton, the daughter of Captain Brian Bayly,  are with others impacted by the tragedy.

“My thoughts are with everyone who was affected by the crash,” said Mrs. Rushton.

There were many families devastated by the crash such as the wife and eight children of 34-year old Gordon Collins, who told his wife just before he boarded that he didn’t want to go.

And there was Dorothy Weir, whose husband, Gordon, was a passenger, who told researcher Anthony James that she “had a strange sensation” about the flight.

“My legs suddenly buckled under me and I could not walk. I just sat there and watched the plane until it disappeared,” she told Mr. Jones.

READ: Faulty repair work doomed Viscount fifty years ago

There were many families left without a breadwinner and there was no formal investigation to prosecute those Ansett-ANA staff responsible for the damaged repair to the Viscount, so relatives could get compensation.

In 2005, the widow of the first officer Michael Nelson, Jeanette tried unsuccessfully to have a formal inquest conducted by the Coroner but it was rejected.

In a Sunday Times article at the time, Mrs. Nelson lamented the tremendous hardship of those left behind.

“The personal hardship and tragedies would make you weep,” she said.

For Mrs. Rushton and her two older brothers, Tony and Ian the anniversary brings back memories of a father who was a “gentle giant” who would regale them with stories of flying around the Northwest.

“Dad loved flying and he loved the Northwest,” said Mrs. Rushton.”

Captain Bayly’s widow Joan died in June last year aged 94.

“Mum was always positive despite everything and she said that she had a good life.”

When the tragedy occurred Mrs. Rushton, then 14, and her mother were at home in Nedlands.

A haunting 1957 photo of MMA pilots and hostess Marion Dawson. Second from left is Jack Murray, who was supposed to fly the Viscount on December 31, 1968 and to his right Brian Bayly who died in the crash. Credit: A Dodds via the late Captain Reg Adkins.

“As I recall, Captain Jack Murray was actually rostered on for the flight and he came to the house to tell us,” said Mrs. Rushton.

“My brother Tony heard the news on the radio of the Viscount crash and Ian was overseas at the time,” said Mrs. Rushton.

Faulty repair work doomed Viscount 50 years ago

Viscount
MMA's Viscount "Quininup" at Perth Airport. Credit Merv Prime

Quininup, a 48-seat Vickers Viscount, gleamed like near new in its MacRobertson Miller Airlines color scheme of blue and green, a stark contrast to the burning red earth she flew over as she took miners north to make their fortunes as Western Australia’s first iron ore boom gathered momentum.

But she carried deep in her wing a deadly flaw that had started some five years earlier during a botched modification performed at Essendon Airport.

Quininup was a Vickers Viscount 720C and had started life in 1954 as the second of a new fleet for Trans Australian Airlines. A series of leases then purchase saw her owned by Ansett-ANA, which transferred her to its WA subsidiary MMA as VH-RMQ a few months prior to the crash.

Read: World’s Best Airlines for 2019

For her five crew,  she was the darling of the fleet and with a passenger capacity of 48 passengers almost twice the size of her stablemate the Fokker F27 Friendship.

Tuesday, December 31, 1968, dawned a typical summer day in Perth: warm with wind out of the north-east.

Being New Year’s Eve, the passenger load was light – just 22 including Kelmscott man Keith Dyke, 67, who was flying for the first time.

VH-RMQ’s captain, was Brian Bayly, a WW11 bomber pilot who had the right stuff in spades and was the fourth most senior pilot at MMA with over 19,000 hours.

Viscount
Captain Brian Bayly. Photo colorized by Benoit Vienne

Captain Bayly was a legend, suave, engaging, and humorous and always smiling.

His crew for Flight 1750 to Port Hedland was First Officer Michael Nelson 31, senior training hostess Georgette Bradshaw, 24, Gail Sweetman 23, who had been WA’s entrant in the 1965, Miss Australia Quest. With them was  23-year-old trainee hostess Kay Aubery, who had joined the airline only a month earlier and was making her fourth flight.

According to researcher Anthony James,  Miss Aubery, an only child, was originally rostered on a flight to Kalgoorlie and was a last-minute inclusion.

The boarding call came at 8.10am and one passenger Gordon Collins, a 34-year-old father of eight, was heard to tell his wife: “I don’t want to go”.

The Viscount took off at 8.36am.

According to Mr. James, “moments later, Dorothy Weir, whose husband, Gordon, was a passenger, had a strange sensation.”

Mrs. Weir said  “my legs suddenly buckled under me and I could not walk. I just sat there and watched the plane until it disappeared.”

Aside from some turbulence early in the flight, the flying conditions were fine.

The flight route was north-east over Mount Magnet with a turn due north at Meekatharra, abeam Wittenoom Gorge at 11.14am

At 11.20am, FO Nelson advised that they would be commencing their descent from FL190 (19,000ft) in three minutes.

And precisely three minutes later Captain Bayly eased back the throttles on the four Rolls Royce Dart turboprops and Quininup left the cruise level of FL190 and commenced the descent into Port Hedland — a procedure he had done hundreds of times

At 11.34am, FO Nelson reported that Quininup was 30 miles (48km) south of Port Hedland and had left 7,000 ft.

This was the final transmission.

Just four seconds later the starboard (right) wing outboard of the inner or No. 3 engine – and including the No. 4 engine – snapped off and hit the tail as it separated sending Quininup into uncontrollable dive, impacting the ground 26 seconds later.

But the impact of this disaster is still painful 50 years on.

On the huge Indee station, owner Colin Brierly heard two big explosions and observed a huge, black smoke cloud rise in the distance.

In Port Hedland, air traffic controller Pat Seymour saw the same ominous smoke.

Mr. Seymour told Mr. James: “When I didn’t get a response from the crew, I knew something had gone terribly wrong with the aircraft. Crews always respond promptly during this stage of flight.”

Search and rescue efforts were launched immediately.

Mr. Brierly was first to the sickening crash site but there were no survivors.

All that was left were twisted pieces of metal, scattered over a wide area blackened by the inferno that engulfed the wreckage.

The tragedy started the most comprehensive investigation in Australian aviation history at the time.

The wing that separated was sent to Melbourne for forensic examination and it was discovered after nine months of forensic investigation that shoddy maintenance work was to blame.

Engineers in Melbourne at Ansett performing an upgrade to the wing in 1964 “butchered” pre-drilled holes in a metal plate that was being bolted to the underside of a wing spar so that they lined up with holes in the spar.

Incredibly, none of the three involved were ever brought to account and thus the relatives were denied proper compensation.

Damaged drones ruled out of Gatwick inquiry

gatwick drones sussex police
Photo: Sussex Police

Two drones found near Gatwick Airport have been ruled out as responsible for pre-Christmas travel chaos as Sussex Police say they are continuing throw “all available resources” at the investigation.

Sussex Police Chief Constable Giles York issued a statement Saturday emphasizing the push to identify and bring to justice those involved in the illegal drone activity and calling for more information from the public.

The airport was shut down over three days and the travel plans of 140,000 people were disrupted after reports of illegal drones.

Saturday’s statement, issued after York had early admitted some sightings could have been of police drones, said it was established that the incident, which led to widespread travel disruption, was caused “by numerous instances of illegal drone activity”.

This was not a police drone, it said.

However, the police confirmed that two drones recovered from an intensive search of the area had now been ruled out of the inquiry.

They said they were currently examining relevant sightings by 115 witnesses – 93 from credible witnesses, people used to working in the busy airport environment, including a pilot, airport staff and police officers.

This included further information generated as a result of a public appeal for information and more than 1,000 house-to-house inquiries.

READ BA joins airline push towards virtual reality.

“Public safety remains a priority and what we are dealing with is both unprecedented and challenging,’’ York said.

“There will be information relevant to this enquiry within the community and, with a £50,000 reward on offer for information from Gatwick Airport Limited, it is vital that people come forward so we can bring to justice the person responsible for this criminal act.”

The Chief Constable had earlier told the BBC some of the sightings could have been police drones investigating the incident but added that he was “absolutely certain that there was a drone flying throughout the period that the airport was closed.”

York said a Sussex officer who suggested last week that police were not sure whether there was a drone flying at Gatwick at all was simply trying to explain the investigative approach taken by the force.

He also defended the move to arrest a middle-aged couple who were held for questioning for 36 hours before being released without charge.

Paul Gait and Elaine Kirk said they felt “violated” after their home was searched and their identities exposed.

“I’m really sorry for what [Gait] has experienced and the feeling of violation around it,” the BBC quoted York as saying.

“[But] what might have been worse as an experience for him would have been to be released under investigation still.

“We were able to exhaust all our lines of inquiry on that first instance and were able to release him from police custody saying he was no longer a suspect.”

 

Eruption fears move Indonesian volcano aviation alert to red

Krakatoa volcano alert
Anak Krakatoa erupting. Credit @DudunZizou

The aviation alert for the erupting volcano at Anak Krakatoa has been upgraded to red and Indonesia is rerouting flights amid fears of another eruption.

A tsunami triggered by the collapse of the crater on Saturday killed at least 430 people and cuased widespread damage.

Residents have been urged to stay away from the coast after authorities raised the fears of another collapse and resultant tsunami.

Indonesia ’s national geographic agency raised the alert level to the second highest and has ordered a 5km exclusion zone around the island.

An official said activity at the crater had not sopped since December 23 and anticipated “a further escalation”.

The nation’s air traffic controller, AirNav, said it was rerouting aircraft around the ash cloud.

No airports have been affected but some flights could take longer because of the changes.

Indonesia’s capital, Jakarta, is about 155kms to the east of the island.

A Volcano Observatory Notice for Aviation (VONA) issued Thursday upgraded the warning from orange to red.

It said the best estimate of the height of the ash cloud was 23, 482ft above sea level but warned it may be higher than could be observed clearly.

The cloud was moving to the northeast, it said.

Anak Krakatoa (Child of Krakatoa) emerged in 1927 from the remnants of Krakatoa which, in 1883, underwent the most violent volcanic eruption in recorded history.

That eruption, which was heard thousands of miles away, killed more than 30,000.

 

 

Days of wine and salmon: Air New Zealand tips record 2019

top airlines in the world

Air New Zealand is expecting 2019 to be its biggest year yet after serving over 6.3 million meals and pouring more than seven million glasses of wine in 2018.

The airline is expecting to fly 18 million customers in 2019 after accommodating about 17 million in 2018.

It operated about 188, 000 flights during the past year and its customers collectively flew 29.85 billion kilomteres since January 1.

These included flights to new destinations such as Chicago and Taipei.

One Auckland-based frequent flyer flew 639,000 of those kilometres, the equivalent of 15 times around the world, while its most frequent flyer clocked up a whopping 371 flights.

The airline kept a close eye on customer preferences, rolling out a string of statistics of what they ate, drank and watched in 2018.

Of the 6.3 million-plus meals served, Malay chicken with steamed rice was the most popular in economy class with 294,000 portions served.

The most popular dish in the airline’s premium cabins was chef Peter Gordon’s blackened King Salmon with saffron potato mash and edamame.

READ BA joins push towards virtual reality.

Surprisingly, Beef Osso Bucco with caramelized onions was the most popular of the 1.3 million New Zealand beef and lamb meals served in the air.

The airline’s excellent New Zealand wines proved a popular attraction with more than seven million glasses served on planes and in its lounges. New Zealand’s signature sauvignon blancs topped the list of the most popular wines.

An expanded Kiwi beer selection also attracted interest with 512,000 cans served inflight, up 7.5 percent on the previous year.

Air New Zealand still offers customers lollies (sweets) prior to landing and passengers munched through 15.3 million of those.

The Greatest Showman proved the most viewed film on Air New Zealand flights with almost 168,500 views and a track by Kiwi band Six60, Closer, was listened to most at 6500 hits a month.

“Air New Zealand prides itself on our warm Kiwi service on the ground and in the air,’’ AirNZ chief marketing and customer officer Mike Tod said.

“And customers continue to appreciate the taste of the nation when they are with us, whether it be the selection of our outstanding New Zealand wines or menus created by our award-winning chefs Peter Gordon and Michael Meredith.”

Tod acknowledged the airline also had its fair share of challenges in 2018, including schedule disruptions due to issues with Rolls Royce engines powering some of its 787s and significant weather events across New Zealand.

BA joins airline push towards virtual reality

British Airways airlines Virtual Reality
VR Headsets at Heathrow's T5. Photo: British Airways. Taken: 18th December 2018Picture by: Stuart Bailey

British Airways has deployed a new tool to sell customers on the pointy end of its aircraft — or at least make them even more envious.

The airline is trialing virtual technology reality at check-in desks at its London Heathrow Terminal  5 home base.

It allows customers to take a 360-degree tour of its Club World cabin that includes the additional space of its lie-flat seat, the up-market bedding, and restaurant-style dining.

It is the first UK airline to use the technology from tech start-up SkyLights and hopes it will entice passengers to upgrade.

The airline’s head of customer service at Heathrow, Tom Stevens, said the feedback from customers had been “incredibly positive”.

“We are always looking at new and innovative ways to engage with our customers and virtual reality is the latest way we are using a rapidly evolving area of technology to further improve the airport experience,’’’ he said.

Airlines and airports are increasingly looking at virtual reality and augmented reality as a useful tool for training, productivity or passenger experience.

Lufthansa is another airline that has used VR to sell upgrades by building a model of their premium experience and Qantas developed a virtual reality app that shows off Australian scenery.

Air France has tested virtual reality entertainment for premium passengers and was this year joined by Alaska Airlines which offered virtual reality headsets to first class passengers on two routes as part of a trial of VR in-flight entertainment programming.

Also using SkyLights technology, Alaska offered two films — Ready Player One and Ferdinand — as part of the trial in immersive 3D.

Air New Zealand has trialed augmented reality for cabin crew, equipping them Microsoft HoloLens goggles that could provide information such as a passengers’ destination, allergies and when they got their last beverage. It also talked about facial recognition software able to indicate the mood of a passenger.

The Kiwis are also working with MagicLeapOne on a “multiplayer spatial computer gaming experience”  that uses the technology introduces players to a “magical” New Zealand complete with whales, Hobbits, and bungy jumping.

On the more serious side of the industry, aircraft manufacturers are developing virtual reality training tools that place trainee pilots inside a virtual cockpit while augmented reality is seen as a valuable aid to maintenance.

Regulators approve Air Canada plan to buy Aeroplan

Air Canada COVID

Air Canada has received regulatory approval for its proposed take-over of Aimia’s Aeroplan loyalty program as the points scheme comes full circle.

Aeroplan began in the 1980s as Air Canada’s frequent flyer program but was spun off as a wholly-owned subsidiary in 2002.

Air Canada’s parent company, ACE Aviation Holdings, launched an initial public offering for a 12.5 percent stake in the company in 2005 to create Aeroplan Income Fund, the world’s first publicly traded loyalty program.

Airlines to use big data to avoid dangerous turbulence.

ACE divested its remaining holdings in 2008, ceding direct control, and the name was subsequently changed to Aima.

Air Canada announced in 2017 it would part ways with Aeroplan in 2020 but moved to reassure customers they would still be able to redeem Aeroplan miles on the carrier.

It said Air Canada Altitude privileges, Star Alliance recognition and Million Mile status would also be unaffected.

The announcement described its upcoming loyalty program as offering “additional earning and redemption opportunities, more personalized service and a better digital experience’’ for its customers.

Air Canada signed a definitive share purchase agreement with Aimia earlier this year to buy the loyalty program for $C450m in cash and also to assume $C1.9 billion of Aeroplan miles liability.

Deals were also signed with  Toronto-Dominion Bank, Canadian Imperial Bank of Commerce, and Visa Canada Corporation relating to the acquisition, including credit card loyalty program and network agreements for future participation in Air Canada’s new loyalty program,

The airline announced in a December 24 statement that the deal had cleared regulatory requirements under the Canada Transportation Act and had a resulted in a “no action letter” from the Canada Competition Bureau.

The deal will see the Toronto-Dominion and Commercial Imperial banks pay a total of $C882m to Air Canada as well as a total of $C400 m on closing to be applied to future monthly payments for Aeroplan miles.

Visa will also be making a payment to the airline but It said it remained in negotiations with  American Express, which also issues Aeroplan co-branded products, to secure its continued participation in the Aeroplan program after 2020.

“The closing of the acquisition, expected to occur in January 2019, remains subject to the satisfaction of customary conditions as well as Aimia shareholder approval which will be sought by Aimia at its special meeting of shareholders scheduled for January 8, 2019,’’ Air Canada said.

Air Canada is Canada’s largest domestic and international airline serving more than 200 airports on six continents.

Airlines will use ‘big data’ to avoid dangerous turbulence

Turbulence data IATA

Airlines are working together to achieve smoother flights and offset a predicted climate-driven increase in dangerous severe turbulence.

Scientists have warned passengers to expect more bone-jarring encounters with rough weather due to changes in the climate.

A 2017 study by University of Reading researcher Dr Paul Williams predicted the chances of being tossed around an aircraft cabin by severe turbulence could triple in coming years.

READ: Severe air turbulence could triple due to climate change.

Although technology allowing aircraft to detect the phenomenon has improved, clear air turbulence remains difficult to distinguish and there are still incidents where passengers and cabin crew are injured.

It already costs US carriers an estimated $US200 million annually and the US Federal Aviation Administration has identified it as the leading cause of injuries to passengers and crew in non-fatal accidents.

As recently December 8, two passengers and three cabin crew were injured when a Thai Smile Airbus A320 flying from Penang, Malaysia, to Bangkok encountered unexpected severe turbulence.

Now the International Air Transport Association has launched a global database aimed at helping airlines avoid turbulent conditions when route planning.

IATA says the availability of accurate turbulence data will enable pilots will be able to make more informed decisions about higher flight levels with smoother air. It also expects to produce more optimal fuel burn and lower C02 emissions.

Carriers to have already signed up include Delta Air Lines, United Airlines and Aer Lingus and IATA will conduct operational trials in 2019. The final product is due to be launched in 2020.

Delta is already contributing its data and says the use of the database in conjunction with its Flight Weather Viewer is expected to build on the significant reduction already seen in turbulence-related crew injuries and carbon emissions.

IATA says the program augments an airline’s ability to forecast and avoid turbulence by pooling and sharing real-time data generated by participating airlines.

The association says the current system of airlines relying on pilot reports and weather advisories to help them avoid turbulence is effective but has limitations.

These include the fragmentation of the data sources, inconsistencies in the level and quality of information available as well as problems with defining precise locations.

There is, for example, no standardized scale pilots can use to report turbulence other than  “light, moderate or severe”.

The airline association says this becomes subjective due to different-sized aircraft and pilot experience.

It says Turbulence Aware improves the industry’s capabilities by collecting data from multiple contributing airlines and introducing rigorous quality control.

The data is consolidated into a single, anonymized, objective source database which is accessible to participants and can be turned into actionable information when fed into an airline’s dispatch or airborne alerting systems.

IATA director general Alexandre de Juniac hailed the database as a great example of the use of big data and the potential digital transformation of the industry.

“In the case of Turbulence Aware, the more precise forecasting of turbulence will provide a real improvement for passengers, whose journeys will be even safer and more comfortable,”  he said.

 

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